Ourisman Chevrolet of Baltimore

Christine My internet inquire was quick. Salesman Nat was very professional and explained the deals offered. Michael with financing explained each document for My internet inquire was quick. Salesman Nat was very professional and explained the deals offered. Michael with financing explained each document for my signature. Overall, they made purchasing a used car painless. More

Horrible So, let me give you a little background info. I dropped my vehicle off with the service dept. on Saturday for my 2014 Silverado; it was shaking at i So, let me give you a little background info. I dropped my vehicle off with the service dept. on Saturday for my 2014 Silverado; it was shaking at idle. I had talked with the technician and he stated there was a service bulletin regarding this issue and it required replacement of the engine mounts. Now, since my truck was still under warranty I expected this issue to be resolved and since my wife and I bought our vehicles there. Chris in service then placed me in a loaner vehicle and stated they will call me when parts arrive and when my truck was done. Tuesday then rolls around and the service manager Barry calls me and says we are not fixing the truck and to pick it up since he believed I was the one that ordered the parts. That doesn't even make any sense.. So me being a paying customer and having a truck that's under 30k miles, the selling dealer isn't fixing this issue. Not only are they not fixing the concern, the management is horrific at this location. How do you call yourself a service manager when you are nothing more than a glorified service advisor on a power-trip. Then the general managerMike Longan calls me after his micro-manager Barry tells him about the situation at hand. Expecting Mr. Longan to handle this and get his service manager under control he then proceeds to tell me the same thing. How can Autonation expect to succeed in the Automotive industry with having buffoons like this running it. I really feel sorry for the employees there. I will no longer be doing my service there nor purchasing another vehicle from there. The most horrible experience I have ever had at any establishment. More

Horrible Experience SERVICE REVIEW BEWARE- was asked to write a review for them before after having a service back in October had an oil change and tire rotation and then SERVICE REVIEW BEWARE- was asked to write a review for them before after having a service back in October had an oil change and tire rotation and then a couple days after that my tire pressure monitoring system stopped working. I took the car back after making an appointment just to get all the monitors replaced I figured my car was now 4 yrs old they probably needed replacing the service Advisor Wayne looked at me and told me he had no time to do my car after I made an appointment I was getting the sensors from them and everything just wanted my car fixed. I usually take my car to the dealership where I bought my Chevy but got lazy cause it is a little ways from my house in clarksville the whole service team and sales team out there is amazing at Winkelly. You can call and actually talk to a technician about your car not a service Advisor who don't know about a car they not ASE certified. So I usually don't do reviews unless I have something nice to say so I didn't do the review in October. I am doing a review now because of my latest encounter with them. My car was taken to them on a Wed morning it would not start and the service Advisor Everett told me it would take him a couple of hours to get it in and get it diagnose and give me a call.Well I ended up calling him around the end of the day and he had nothing for me the car had not been diagnose. Well this I'll give you call as soon as I know something went on everyday and he never called me I ended up calling him around 3:30 in the afternoon for several days because the last courtesy shuttle ran at 4 pm. well he told me for at least three days the car had not been diagnose and he had no clue still what was wrong with my car questioning him he was like we have people cars for weeks. Its going on a week now still no car they say my car needs a battery wow that's something you could have knew first day they got it started now another issue. meanwhile I still don't have a car no good customer service cause I have to call Everett all the time he never thought to call to give me any kind of update and that was the most frustrating thing. He never knew anything either until I called my real dealership WINKELLY and arranged to tow my car to them because I was tired of the B.S. at AUTO NATION. Soon as I went up there to remove my car all of a sudden he wants to call me and tell me he knows whats wrong with my car and can have it fixed today. At this point I just wanted my car off their lot. I let him fix it took it off their lot. Don't buy that extended warranty they call you wanting you to buy to because MR.Everett made sure my stuff wasn't covered by the warranty. It's all a shame. PLEASE BE WARE DON'T TAKE YOUR CAR THERE FOR SERVICE. I have heard people talking about just leaving there the day before and they back today with the same problem and their car still wasn't fixed. More

They do not back there 60 day warranty. Had to pay out of pocket so dont believe them. They basically told me it was normal wear and tear after only having the car for a week. Been waiting on Gm to call for pocket so dont believe them. They basically told me it was normal wear and tear after only having the car for a week. Been waiting on Gm to call for a while now. More

I have to admit that I was quite impressed with the service I received at the Fox Dealership in Laurel, MD. I was pointed to work with Kyle and throughout the whole car buying process he was friendly, service I received at the Fox Dealership in Laurel, MD. I was pointed to work with Kyle and throughout the whole car buying process he was friendly, cool and easy to work with and he definitely put forward the extra effort to get me the car that I truly wanted along with help from another representative there by the name of Riley. I was not hassled and the whole process was just good overall. I was really surprised by that. Kyle has even touched base with me after my purchase already a few times and I'm still amazed by that because I definitely wasn't expecting to hear from anyone again once the deal was done. I would definitely recommend someone to check out this dealership if you are in the market for a Chevy and in the area of this dealership. More

I loved working with Maria to find my new car! She was kind loving and knowledgeable. She made e very happy as a customer and I recommend her to everyone I know! kind loving and knowledgeable. She made e very happy as a customer and I recommend her to everyone I know! More

It was a real pleasure dealing with Mr. Harris. He was very honest and straitforward and he took the nightmare out of buying a car. Thank you so much!! very honest and straitforward and he took the nightmare out of buying a car. Thank you so much!! More

Jake Simmons has done a wonderful job serving me and family in choosing our new vehicles and aquiring them via financing methods. He is very knowledgeable about his automotive products...and is very res family in choosing our new vehicles and aquiring them via financing methods. He is very knowledgeable about his automotive products...and is very responsive to my questions concerns and needs. Moreover, The Fox Automotive Team of Laurel, MD including Flemmie Johnson Finance Director made our auto purchases very easy and stress-free experience. More

I went to 6 different dealerships that could not put together the deal I wanted. Eric contacted me and I told him the deal I wanted, he said come on in. I told him about the 6 other dealerships I had a together the deal I wanted. Eric contacted me and I told him the deal I wanted, he said come on in. I told him about the 6 other dealerships I had already gone to and they could not offer me the deal I wanted. I asked Eric if he had a Genie. Eric assured me he did in fact have a Genie. And he DID! I went to FOX Chevrolet Security and got a better deal than I imagined. Every one was very friendly, I was not rushed or pushed like I have been before by other dealerships. The selection of new Chevys was great. Adula thoroughly knew the features of every car I asked about. I bought a Sonic LT Hatchback. Adula showed me all of the features, he was very patient with me in showing me how to work my bluetooth on the steering wheel, hooking me up to free OnStar, and showing me how my free XM Satelite Radio controls on my steering wheel worked. Adula showed me how the seats worked in my Sonic and I was surprised that a manual seat adjustment could have so many position options. When I test drove my Sonic I was very surpised and very happy with the powerful acceleration. The cruise control feature will definetly make long drives more comfortable. I have plenty of room in the back with the split-fold seats down for my Golden Retriever, my riding helmet, barn boots, and a cooler. Eric got the deal to go through very quickly, no problem at all. Kristin the Business Manager had all of the forms prepared before I even walked into her office. It was a very quick and easy process. When I contacted my insurance company to add my new car to my policy I got a really good discount because my Chevy Sonic LT has a theft-deterrant system. The other feature I really like is there is a gauge that tells me how far I can go on the remaining gas in the tank. It is a really sporty, efficient, comfortable, and powerful car.. love'n it! and Fox made it happen! More