Ourisman Chevrolet of Baltimore

Service Department Took vehicle in for front end service, nothing else was wrong with vehicle. Picked vehicle up and started driving away, after riding for about 15 minu Took vehicle in for front end service, nothing else was wrong with vehicle. Picked vehicle up and started driving away, after riding for about 15 minutes the vehicle started to smoke and ran hot. Come to find out that the antifreeze had been removed and not replaced. steering wheel was misaligned and in general a very sloppy job, a friend of mine had the same experience. More

Oil change, tire rotation & fluids top off. Oil was change, but realized that I had an oil leak that they did not notice, my cap was not put back on & my tires were not rotated. Oil was change, but realized that I had an oil leak that they did not notice, my cap was not put back on & my tires were not rotated. More

Christine My internet inquire was quick. Salesman Nat was very professional and explained the deals offered. Michael with financing explained each document for My internet inquire was quick. Salesman Nat was very professional and explained the deals offered. Michael with financing explained each document for my signature. Overall, they made purchasing a used car painless. More

Horrible So, let me give you a little background info. I dropped my vehicle off with the service dept. on Saturday for my 2014 Silverado; it was shaking at i So, let me give you a little background info. I dropped my vehicle off with the service dept. on Saturday for my 2014 Silverado; it was shaking at idle. I had talked with the technician and he stated there was a service bulletin regarding this issue and it required replacement of the engine mounts. Now, since my truck was still under warranty I expected this issue to be resolved and since my wife and I bought our vehicles there. Chris in service then placed me in a loaner vehicle and stated they will call me when parts arrive and when my truck was done. Tuesday then rolls around and the service manager Barry calls me and says we are not fixing the truck and to pick it up since he believed I was the one that ordered the parts. That doesn't even make any sense.. So me being a paying customer and having a truck that's under 30k miles, the selling dealer isn't fixing this issue. Not only are they not fixing the concern, the management is horrific at this location. How do you call yourself a service manager when you are nothing more than a glorified service advisor on a power-trip. Then the general managerMike Longan calls me after his micro-manager Barry tells him about the situation at hand. Expecting Mr. Longan to handle this and get his service manager under control he then proceeds to tell me the same thing. How can Autonation expect to succeed in the Automotive industry with having buffoons like this running it. I really feel sorry for the employees there. I will no longer be doing my service there nor purchasing another vehicle from there. The most horrible experience I have ever had at any establishment. More

Horrible Experience SERVICE REVIEW BEWARE- was asked to write a review for them before after having a service back in October had an oil change and tire rotation and then SERVICE REVIEW BEWARE- was asked to write a review for them before after having a service back in October had an oil change and tire rotation and then a couple days after that my tire pressure monitoring system stopped working. I took the car back after making an appointment just to get all the monitors replaced I figured my car was now 4 yrs old they probably needed replacing the service Advisor Wayne looked at me and told me he had no time to do my car after I made an appointment I was getting the sensors from them and everything just wanted my car fixed. I usually take my car to the dealership where I bought my Chevy but got lazy cause it is a little ways from my house in clarksville the whole service team and sales team out there is amazing at Winkelly. You can call and actually talk to a technician about your car not a service Advisor who don't know about a car they not ASE certified. So I usually don't do reviews unless I have something nice to say so I didn't do the review in October. I am doing a review now because of my latest encounter with them. My car was taken to them on a Wed morning it would not start and the service Advisor Everett told me it would take him a couple of hours to get it in and get it diagnose and give me a call.Well I ended up calling him around the end of the day and he had nothing for me the car had not been diagnose. Well this I'll give you call as soon as I know something went on everyday and he never called me I ended up calling him around 3:30 in the afternoon for several days because the last courtesy shuttle ran at 4 pm. well he told me for at least three days the car had not been diagnose and he had no clue still what was wrong with my car questioning him he was like we have people cars for weeks. Its going on a week now still no car they say my car needs a battery wow that's something you could have knew first day they got it started now another issue. meanwhile I still don't have a car no good customer service cause I have to call Everett all the time he never thought to call to give me any kind of update and that was the most frustrating thing. He never knew anything either until I called my real dealership WINKELLY and arranged to tow my car to them because I was tired of the B.S. at AUTO NATION. Soon as I went up there to remove my car all of a sudden he wants to call me and tell me he knows whats wrong with my car and can have it fixed today. At this point I just wanted my car off their lot. I let him fix it took it off their lot. Don't buy that extended warranty they call you wanting you to buy to because MR.Everett made sure my stuff wasn't covered by the warranty. It's all a shame. PLEASE BE WARE DON'T TAKE YOUR CAR THERE FOR SERVICE. I have heard people talking about just leaving there the day before and they back today with the same problem and their car still wasn't fixed. More

They do not back there 60 day warranty. Had to pay out of pocket so dont believe them. They basically told me it was normal wear and tear after only having the car for a week. Been waiting on Gm to call for pocket so dont believe them. They basically told me it was normal wear and tear after only having the car for a week. Been waiting on Gm to call for a while now. More

I have to admit that I was quite impressed with the service I received at the Fox Dealership in Laurel, MD. I was pointed to work with Kyle and throughout the whole car buying process he was friendly, service I received at the Fox Dealership in Laurel, MD. I was pointed to work with Kyle and throughout the whole car buying process he was friendly, cool and easy to work with and he definitely put forward the extra effort to get me the car that I truly wanted along with help from another representative there by the name of Riley. I was not hassled and the whole process was just good overall. I was really surprised by that. Kyle has even touched base with me after my purchase already a few times and I'm still amazed by that because I definitely wasn't expecting to hear from anyone again once the deal was done. I would definitely recommend someone to check out this dealership if you are in the market for a Chevy and in the area of this dealership. More

I loved working with Maria to find my new car! She was kind loving and knowledgeable. She made e very happy as a customer and I recommend her to everyone I know! kind loving and knowledgeable. She made e very happy as a customer and I recommend her to everyone I know! More

It was a real pleasure dealing with Mr. Harris. He was very honest and straitforward and he took the nightmare out of buying a car. Thank you so much!! very honest and straitforward and he took the nightmare out of buying a car. Thank you so much!! More