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Ourisman Chevrolet of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
3.2
91 Reviews
Welcome to Ourisman Chevrolet of Baltimore, your premier Chevy dealership in central Maryland. Located in Woodlawn at the junction of I-70 and I-695, our dealership is easy to find and ready to serve you. As part of the Ourisman Automotive Group, our dealership has been helping families, college graduates, retirees, and hard-working adults find reliable and affordable automotive solutions for over 100 years. Since 1912, Ourisman has been a trusted name in the Baltimore-Columbia-Towson metro area. We appreciate that you visited our website today and want to make your user experience convenient and simple. We aim to give you an interactive look at our current new and used vehicle inventory, including models like the Equinox, Malibu, Traverse, Spark, and Silverado. Plus, we offer the ability to easily get a financing quote, schedule a service appointment, or apply for financing — all on our website at any time of the day. Whether you live in Woodlawn, Gwynn Oak, Ellicott City, Dundalk, or one of the other communities in western Baltimore, we invite you to visit Ourisman Chevrolet of Baltimore for your car shopping or vehicle servicing needs. As we like to say, "You always get your way at Ourisman Chevrolet!" Our sales and service staff are devoted to helping and serving customers like you to the best of our ability. We believe the cars we offer are of the highest quality and ideal for your daily driving needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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6633 Security Blvd

Baltimore, MD

21207

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Showing 91 reviews

April 26, 2024

TRASH-WILL NEVER EVER RECOMMEND THIS PLACE-BOUGHT A CAR THAT STILL HAS ISSUES-TAKEN IN SEVERAL TIMES AND NOT FIXED COMPLETELY-WHEN WE BOUGHT THE CAR IT WASNT WASHED IT WAS RINSED OFF AND MY SALESMAN WENT A More

by LN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victoria Cook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Click
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Apr 26, 2024 -

Ourisman Chevrolet of Baltimore responded

LN, I deeply apologize that you had an unfavorable experience at our dealership. I have recently taken over as General Manager for this store and will be correcting issues like these that leave our customers less than fully satisfied. We take your concerns seriously and will ensure a similar experience does not happen for future customers. If you would like to reach out personally with any questions or concerns, you can reach me directly at mike@ourismancars.com.

April 22, 2024

Since March 20th, I have been through 2 service reps and the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for th More

by auntdrexies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curtis, Demonte, and Kysha
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Apr 26, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you, auntdrexies, for taking the time to share your feedback with us. We apologize sincerely for the poor communication you experienced with our Service Department. This is not the level of customer service we are known for or seek to provide. I have forwarded your review to our General Manager, Mike Click. He is aware of the situation and is identifying areas of improvement to ensure a positive and seamless experience for future customers. Please reach out to him directly at Mike@OurismanCars.com with any questions. Thank you for helping us improve and we hope to have the opportunity to restore your trust in Ourisman.

April 17, 2024

The service is not good. They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inf More

by joe7192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Cook
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ourisman Chevrolet of Baltimore responded

Joe, thank you for taking the time to share your feedback with us. We regret that your recent experience with our Service Department was less than ideal. This is not the level of customer service we are known for or seek to provide. We take your concerns seriously and will improve our services to ensure high quality experiences for future customers. If you have any questions, please contact our General Manager, Mike Click, directly at Mike@OurismanCars.com. He will be grateful to work with you and identify a solution to your satisfaction.

April 06, 2024

Ourismon made the buying process easy. Maria was very knowledgeable and wonderful to work with. Everyone at this dealership was wonderful, can’t say enough great things about them! More

by Basia S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Pinkney
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Apr 22, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you very much, Basia, for your 5-star review! We're delighted to hear Maria provided knowledgeable and professional service throughout your car buying experience. We'll be sure to pass your kind words on to her and the rest of our team. Congratulations on your new Chevrolet! We hope you've been loving it these past few weeks. If you or your vehicle needs anything, we're here anytime. Thanks for being a member of the Ourisman Family and have safe travels!

March 06, 2024

Bill, was great and very patient. They happened to have a Can Am Spyder trade-in for sale and not being a motorcycle dealership this whole process was challenging for both of us. Afte More

by twdbse
Recommend Dealer
Yes
Employees Worked With
Bill Mason
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Mar 20, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you so much for your 5-star review, twdbse! We're thrilled to hear about your positive experience working with Bill throughout the trade-in process. Glad you were able to reach a compromise both parties were happy with. Congratulations on your bike--we hope you've been loving it these past few weeks! If you need anything, we're here and happy to help. Enjoy the rest of your day and have safe travels.

February 22, 2024

I would love to go to this dealer to get my major work done, but the service prices are extremely high. I have a 2009 Chevy Cobalt SS with a trade in value of $5500. I needed my timing chain changed and y More

by projectgcode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Cook
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kunta Mambouray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Ourisman Chevrolet of Baltimore responded

I understand your concerns about the pricing for the timing chain replacement on your Chevy Cobalt SS. We strive to provide competitive pricing and value to our customers. Please feel free to reach out to me directly Kunta@ourismancars.com to discuss this further.

January 25, 2024

Bill was fantastic, made the deal extremely easy for the Tundra I purchased! A+, excellent and simple More

by Dean Mets
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill
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Feb 07, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you so much, Dean Mets, for leaving a review! We're delighted to hear about your fantastic experience working with Bill. Glad to hear he made the car buying process extremely easy. We'll be sure to pass your kind words on to him. Congratulations on your Toyota Tundra--we hope you've been loving it these past few weeks! If you or your vehicle needs anything, please give us a call or visit our website. We're here anytime. Thanks again for your support and have safe travels!

January 24, 2024

I had an excellent experience with the dealership. The people where great, I felt like I was in trusted hands. More

by kellybenton1053
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobbie
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Feb 07, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you so much, Kelly, for taking the time to share your feedback with us! We're thrilled to hear about your excellent experience with our courteous and professional team at Ourisman Chevrolet of Baltimore. We take genuine pride in the excellent customer service we provide, and we're grateful you felt like you were in trusted hands. We appreciate your business and look forward to your next visit. Congratulations on your new Chevrolet and have safe travels!

January 23, 2024

Great job by Eric , he did everything I asked him to do. Thank you again More

by NMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 07, 2024 -

Ourisman Chevrolet of Baltimore responded

NMW, thank you very much for your 5-star review! We value the staff highlight for Eric and are delighted to hear about your positive experience working with him. Glad his knowledge and professionalism made your visit the best it could be. If you or your vehicle needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting Ourisman Chevrolet of Baltimore and drive safe! We look forward to your next visit with us.

December 20, 2023

My experience was awesome and the service was amazing the staff members were very knowledgeable and helpful More

by Shadella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kunta Mambouray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Customer service
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Dec 20, 2023 -

Shadella responded

Thanks for the excellent service you provided

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