Ourisman Chantilly Toyota

We went as we were looking at options to buy a Prius. At the dealership, we came to know they are not selling this model because of some recall. Beyond that, no one was interested in even giving us any i At the dealership, we came to know they are not selling this model because of some recall. Beyond that, no one was interested in even giving us any information. After some wait we were told to talk to Omar as he knows all about Prius. But it seemed like he didn't know the difference between the Prius models and kept referring to an online portal. He appeared not to be hearing us and was just trying to sell us other models which they had in stock even after we had told him what we were looking for. And when we asked him to give us the buy-back value for our present Prius, he brushed us off with some logic that did not make sense. More

One of the most unprofessional people I have ever came across absolutely needs to re train every employee they got across absolutely needs to re train every employee they got More

I brought my car in for what should have been a simple repair and made an appointment on their website. They kept my car all day, never updated me on the status -- I had to call three times during the day repair and made an appointment on their website. They kept my car all day, never updated me on the status -- I had to call three times during the day and each time they told me the tech had still not found the problem. The actual reason? They never looked at my car. I was told the first service guy went home sick and a second one was responsible. When I called the second time they told me he had to call the sick guy and he would call me back in 10 minutes. This was after they'd had my car for 8 hours. I waited 20 minutes and called again and was told the person who was supposed to call me had gone home. I got to the dealership 15 minutes before closing to just retrieve my car and they first couldn't find the keys then couldn't find the car! Took about a half hour before my car was retrieved. I then took my car to Koons Toyota in Tysons. Their hourly rate was significantly lower, they fixed my car in two hours and it's worked fine since. More

Aimen is a good salesman on behalf of Ato Atughonu’s family. He has superior customer service, knows how the deal works, and is easy to work with. I bought a brand new highlander from him in 2017, and I family. He has superior customer service, knows how the deal works, and is easy to work with. I bought a brand new highlander from him in 2017, and I came back to him in 2024 due to superior customer service. I will definitely go back to him in the future. More

This is a very shady dealership. I confirmed availability and pricing with a sales rep. I took leave from work to drive to the dealership. We came to an agreement on price, I signed I confirmed availability and pricing with a sales rep. I took leave from work to drive to the dealership. We came to an agreement on price, I signed a bunch of paperwork, they ran my credit, then the sales manager Mike comes over and says that management is saying that they’re not making enough money off the transaction. Mike said that they would honor the deal the gave me ($30k). About an hour later Mike comes back over and says the owner won’t sell me the vehicle for less than $33k. I obviously didn’t agree to pay an additional $3k over the agreed upon price. The next day the list the vehicle at $32k. This was after Mike said he felt terrible that they couldn’t honor the price we agreed on and he was going to give me the best possible price ($33k). More

Awful, they upsell everything and charge WAY above market labor price for junior mechanics that “passed” Toyota certification, lmao. labor price for junior mechanics that “passed” Toyota certification, lmao. More

I was surprised yesterday that Ourisman Chantilly Toyota is now charging a 2% fee on credit card charges. I had over a $600 service bill and did not have warning about the credit card 2% fee. This seems is now charging a 2% fee on credit card charges. I had over a $600 service bill and did not have warning about the credit card 2% fee. This seems very cheap for a big car dealership. More

This Dealerships the worst service and no good quality for the matter I go fi I went to get my car repaired, and after several weeks of waiting, the car became worse than before for the matter I go fi I went to get my car repaired, and after several weeks of waiting, the car became worse than before More