MINI of West Chester

Michael Dixon was outstanding. He pointed out the various options and guided us through the selection process. One of the best car buying experiences I have had. He pointed out the various options and guided us through the selection process. One of the best car buying experiences I have had. More

Michael Dixon was great to work with, I would definitely recommend this dealership to friends recommend this dealership to friends More

Our sales person at Mini of West Chester PA, Michael Dixon was professional, courteous and a pleasure to do business with. Cheers! Dixon was professional, courteous and a pleasure to do business with. Cheers! More

I’m going to take a minute to walk you through this scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on t scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on the search to help her. We find the car of her dreams at Mini of Westchester. How exciting is that? It was the best feeling in the world until girl goes to dealership to look at and hopefully purchase the vehicle. Girl lives 2.5 hours away and calls to express interest and give a deposit to hold the vehicle in good faith that she will show to get the vehicle. Now enters Pete Barcus, The sales person too good for this sale. Pete tells girl, we cannot hold the vehicle. Girl asks why and Peter says “because.” Girls calls back to speak to GM and lo and behold, a hold was placed on said vehicle. Girl is excited again, car of her dreams here she comes! The day of, girl gets to dealership. She’s nervous because she’s never bought a car on her own so she asks if I can stay on the phone with her while she’s there. Absolutely! However, what I heard is nothing but a 1990s dealership horror story. Pete couldn’t be bothered to even talk to her on the test drive as he was scrolling on his phone. Girl asks a question about a glitch in the volume knob to which Pete says “oh, just use the volume control on the steering wheel.” I priced it out with my mechanic while on the phone with her, no big deal we can fix it in our own if they won’t even bother to look into it. That’s how bad girl wants this car she is willing to look past the minor issue the sales person wouldn’t even address. After the test drive girl sits to go over numbers but again Pete was just too good to give her a written proposal, so good in fact he felt a verbal proposal with no breakdown on the cost was just as good. Girl makes her offer and Pete said “really, after all that begging and pleading you did for me to hold the car?” Completely dismisses her offer, again, with no breakdown on the cost. Had girl been able to see what all went into the vehicle, she may have felt better about the asking price. Finally Pete and Girl come to a mutual offer and he offers to run credit. Girl and I set up her own financing because they didn’t work with the credit unions she was interested in. Once Pete realizes she has her own financing, he once again becomes TOO GOOD to continue with the deal. Once finance started to get the deal ready to be signed, Pete handed her the keys, told her where to find the car and left her sitting alone in the lobby. The business manager couldn’t care less to speak to her. The business manager couldn’t care less to the point he doesn’t even take the girl into an office, he did all her paperwork out in the lobby, all of her personal information being shared with every one around her. The only time he expressed interest was when he made the assumption that due to her age she must have totaled her vehicle and that’s why she’s going from a ‘22 to a ‘19. Girl wanted an extended service contract as she knew she was buying a used vehicle with higher mileage but when he offered it to her, the business manager used the broken volume knob in his pitch to sell it. Girl does not take his service contract from him as she would prefer to get it from a more local dealership that can at least pretend they care about her business. Once deal is done, girl gives her deposit and did not see the business manager again and without even a single goodbye from Pete. Not asking to be treated like royalty, just a valued customer as anyone would want to be treated. A handshake and a thank you would have sufficed. Girl leaves crying because of the whole experience. Then the dealership waited a week before they sent her documents to the bank for funding. Girls dream car buying experience was ruined as soon as she got on the lot. It is despicable how I heard her being spoken to by the people she placed her trust in for this experience. More

Fantastic communication. Great deal. Quick and pain free. Would definitely recommend to everyone! Genuinely Great people! Great deal. Quick and pain free. Would definitely recommend to everyone! Genuinely Great people! More

Called at 1:30 on Saturday of Labor Day weekend and. asked Michael Dixon if I would be able to drive out before closing time. He made it happen expeditiously and with terrific Customer Service. Thank Yo asked Michael Dixon if I would be able to drive out before closing time. He made it happen expeditiously and with terrific Customer Service. Thank You!!! More

Had a great experience at Mini of West Chester! Michael Dixon was a refreshing motoring advisor to work with and made the whole experience great. The test drive, negotiation and final paperwork wit Michael Dixon was a refreshing motoring advisor to work with and made the whole experience great. The test drive, negotiation and final paperwork with Nick Capparelli were all first rate, and didn't waste our time, which doesn't always happen at dealerships. Highly recommend! More

From the minute I walked I walked in to the dealership Michael was there to greet me. He’s very knowledgeable and very professional. He explained everything and I left there very happy with my purchase!! Michael was there to greet me. He’s very knowledgeable and very professional. He explained everything and I left there very happy with my purchase!! Whether you’re buying new or used certainly look up Michael Dixon. He WILL be able to help you. Thanks so much Michael. It was a great experience! More

Purchased our second mini from Mini of West Chester (first from Ottos) and had another great buying experience. Michael D. was very helpful and knowledgeable and most important to me, absolutely no hi (first from Ottos) and had another great buying experience. Michael D. was very helpful and knowledgeable and most important to me, absolutely no high-pressure sales tactics. Nick in Finance was also great to work with. More