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Otto Cadillac - Service Center

Albany, NY

4.7
1,524 Reviews
Call Service Center (518) 218-6168

1,524 Reviews of Otto Cadillac - Service Center

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May 10, 2022

I was told the car had no coolant issues and the car over heated the next day after I spoke to the manager over in the service department and they charged me 162$ for no good diagnosis. More

by Healingfromheaven98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Healingfromheaven98 responded

Otto Cadillac is over rated and does not do a satisfactory job especially diagnostic they just want to generate money not a meaningful business.

May 11, 2022 -

Otto Cadillac responded

Greetings and thank you for choosing Otto Cadillac for your maintenance and repair needs. I am sorry to hear that we were unable to diagnose your vehicle when it came in for service. After looking into the diagnosis report I can see that our technicians were unable to replicate the problem. In circumstances where we cannot replicate a problem we are also unable to repair it. When we do find a problem we address it with the customer before we initiate any repairs. The diagnosis fee was charged as with any diagnosis but that is waived if the vehicle has to come back within a reasonable time for the same issue. That can happen when we cannot replicate the problem. I am also sorry to hear that you believe we are an over-rated dealership and that we only want to generate money. That is not the case at all. Otto Cadillac has been in business for over 40 years and has maintained our status as a reputable dealership by conducting fair business practices, a family atmosphere and providing World Class Customer Service. What I would recommend is bringing the vehicle back in for service. We can attempt to diagnose it again. There will be no diagnostic fee. We can provide you with a loaner car while the vehicle is being diagnosed. Thank you for your time and understanding. If you have any questions or would like to discuss this further please call me at 518-869-5000 Kindest Regards, Meghan Serrell General Manager Otto Cadillac

May 10, 2022

Everyone up at Otto Cadillac is amazing! Bill and his service team truly provide outstanding customer service and provide prompt attention to the cars and clients who come in. Always super f More

by Ange1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022

I went to get my truck inspected and they also vacuumed it and washed it that doesn’t happen anywhere else More

by Jameygazzillo@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
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May 05, 2022

Professional and customer friendly. Put the needs of the customer first and will go the extra mile to satisfy the customer More

by artjordan49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2022

The service staff was quick and professional. They pointed out an issue with the undercarriage to give me a heads up. Had no problem getting in and out quickly More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
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May 03, 2022

Messed up my oil change. Put wrong amount of oil into my car. Dipstick was bone dry the next morning. Not happy More

by Hamish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Askew
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May 03, 2022 -

Otto Cadillac responded

Hello and thank you for choosing Otto Cadillac for your service needs. I'm sorry to hear about the problems you had when you drove your car home. I had our Service Manager reach out to you to make things right and rectify the situation for both you and your vehicle. Very sorry for the inconvenience and I hope we can earn back your trust in our service department. Kindest Regards, Chris Otto Otto Cadillac

May 03, 2022 -

Hamish responded

He reached out and rectified the situation. Much appreciated. Hamish

May 02, 2022

So good to feel like a valued customer at Otto. Their business is taking care of you and your car. We came to Otto for their service and we have not been disappointed. More

by paulot.truchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa D'Errico, Andrew Askew
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April 30, 2022

Was told parts would be ordered, would call when arrived, no return call. It’s been like 1 1/2-2 months More

by amayc76
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t recall name
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Apr 30, 2022 -

Otto Cadillac responded

Hello and thank you for letting us know about this. As I'm sure you are already aware, supply chain problems including parts and microchips have been impacting every face of the automotive industry since the beginning of the Covid-19 pandemic. This is a worldwide problem, not just at our dealership. The part you are waiting on is currently on a national back order and as soon as it comes in we will have one of our parts team members reach out to you and let you know. I will have my service manager reach out to you with an update this week. Thank you for your patience and let us know if there is anything we can do for you in the meantime. Kindest Regards, Chris Otto Otto Cadillac

April 30, 2022

Very good service center my advisor was great however I am disappointed that you guys would not honor my safeguard warranty to replace my rear differential not everyone buys their Cadillac directly from yo More

by cjayross10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
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April 29, 2022

Great customer service, timely, and they go the extra mile to ensure a great experience. More

by nto226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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