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Otto Cadillac - Service Center

Albany, NY

4.7
1,520 Reviews
Call Service Center (518) 218-6168

1,520 Reviews of Otto Cadillac - Service Center

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July 26, 2022

Great service. Bill McLean is always helpful and provides updates on the status of service. More

by jeremy.h.speich
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 25, 2022

Excellent customer service! Very satisfied and would recommend them to others looking for quality and affordable car care! More

by windwood42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
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July 22, 2022

I was devastated to get a failed inspection and hit with $512.00 unexpected repairs. More

by jimisondr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian
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Jul 22, 2022 -

Otto Cadillac responded

Sylvia, Thank you for your review. As you know, it has been two years since you purchased the vehicle from us and after two years of normal wear and tear, there will always be costs associated with maintaining and repairing any vehicle. We completely understand the impact that a $512 repair bill can have on a person, especially in our current economy. We did everything within our capacity to ensure that you were aware of the costs of the repairs and that we had your authorization to initiate those repairs prior to us starting on them. I am always available for discussion so if there is something I can do to help you further, please call me directly at 518-869-5000 and ask for Meghan. Thank you for your time and understanding. Sincerely and respectfully, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

July 22, 2022

Was happy I brought in my vehicle for an oil change and inspection when I did because the battery died as soon as I got there. They took care of me quickly and ensured the vehicle was ready to travel 200 m More

by jcottrell1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 22, 2022

The otto service department is the best in the area . I would highly recommend them ! More

by Rick4862000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Jeff Wright
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July 21, 2022

Always great service, friendly, comfortable and informative or I would not keep.co.ing back! More

by suzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2022

Thanks for all the help and very nice people that work there very satisfied with my experience More

by hugnyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Jeff Wright
Report | Print
July 14, 2022

No problems , good service as usual. Bill does a great job in the service department. area. More

by sminer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 13, 2022

Breaks were squeaking and needed cleaning. This requires too many words I almost deleted the survey! More

by Loubie12085
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 10, 2022

Bill was right on. He knew what was needed to be done to make sure the car was up to specs. More

by steven.twarog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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