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Otto Cadillac - Service Center

Albany, NY

4.7
1,520 Reviews

1,520 Reviews of Otto Cadillac - Service Center

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August 04, 2022

I recently purchased a car from Otto. So far I have had a positive experience, both in sales and repairs. More

by Rita.fisher04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2022

The staff are friendly, courteous, accommodating and professional. My loaner vehicle was ready in a timely manner. Excellent service. More

by Mscurry41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
August 03, 2022

Courtesy very professional nice made should that you was comfortable wild you were waiting on your car More

by albertjones15965
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2022

I was treated very nicely and they gave me a ride home and washed and vacuumed my car. It needed a part that had to be ordered and will call when it comes in. Very courteous staff More

by mafitz07
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2022

Super professional, friendly and clean. Best dealership around! This is my second Cadillac purchased from Otto and I’ll go back for my third! More

by TOBY.RABENBURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2022

I think the service department dose a great job i will recommend this to anyone More

by derekpope1010
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
July 30, 2022

I really like the personal attention given to us when ever we have regular service done on our ST5, it was very noticeable especially when we purchased our Cadillac from Otto. Never had that at sny othe More

by michael.j.mcdonough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2022

Always helpful, from sales to service! Great friendly staff, no pressure, and all departments provide as much convenience to their customers as possible. More

by hh6potter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2022

Quick excellent service, always courteous. They go the extra mile to make the experience a pleasant one. More

by afiero123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Jeff Wright
July 27, 2022

Everyone at Otto Cadillac is great, professional, and friendly, the service department is outstanding, courteous and respectful of your time. More

by nodummblonde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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