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Otto Cadillac - Service Center

Albany, NY

4.7
1,517 Reviews

1,517 Reviews of Otto Cadillac - Service Center

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August 09, 2022

Bill in service is always great to deal with. The time from looking at my car, ordering parts & scheduling it to be fixed was very quick. My only issue is $1783. to replace 2 handles is just robb More

by debbi62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2022

Fantastic customer service all around at this dealership. Everyone is very nice and so helpful More

by emsutton107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
August 08, 2022

Great service, friendly environment, car service techs are excellent at their job,you can shop for a new or used vehicle if you like. More

by uhenderson14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2022

From start to finish my entire experience was excellent. The staff and customer service were Great More

by cpitch12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber , Melissa D'Errico
August 08, 2022

Great group to work with very accommodating, they keep you informed about all aspects of the work. More

by rtrizz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
August 04, 2022

Everyone in the Service Department from the person answering the phone to checking me out were are very helpful in getting an appointment and keeping g me informed of the work that needed to be done. More

by MIKED10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
August 04, 2022

Hard to contact , called was told would be getting a call back never did ended up waiting all weekend to here back. Left the car dirty with greese on the door panel More

by Kpechtel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Jeff Wright
Aug 05, 2022 -

Otto Cadillac responded

Hello, Thank you for choosing Otto Cadillac for your automotive needs. I am sorry to hear that you had a less than satisfactory experience when you brought your vehicle in for service. I apologize for the lack of effective communication on our part. Our dealership strives for world class customer service and I am sorry that we did not meet your expectations during this visit. We would like to make things right by offering a free detail of your vehicle (a $300 value). When you have time, please call and schedule your free detail and make sure you ask for a loaner vehicle when you schedule your appointment. If you have any other issues you would like to discuss please don't hesitate to call me at your convenience. Thank you again for choosing Otto Cadillac. Sincerely, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

August 04, 2022

I recently purchased a car from Otto. So far I have had a positive experience, both in sales and repairs. More

by Rita.fisher04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2022

Courtesy very professional nice made should that you was comfortable wild you were waiting on your car More

by albertjones15965
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2022

The staff are friendly, courteous, accommodating and professional. My loaner vehicle was ready in a timely manner. Excellent service. More

by Mscurry41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
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