Otto Cadillac - Service Center

Service was great. Bill is fantastic...he goes out of his way to make your visit a pleasant experience. One criticism: the car was was terrible. The rear deck and ‘bumper’ was dirtier than it was when I brou way to make your visit a pleasant experience. One criticism: the car was was terrible. The rear deck and ‘bumper’ was dirtier than it was when I brought it in. The windshield was so dirty it was difficult to see. I had to go to a car wash to get the car clean! More

Everyone is very sweet at Otto and enjoy going there for my service. They make sure you are comfortable at all times. Thank you much. my service. They make sure you are comfortable at all times. Thank you much. More

You know they care about their customers by the way they interact with them and treat them fairly. It makes your service experience a pleasant one. interact with them and treat them fairly. It makes your service experience a pleasant one. More

Otto Cadillac has always and continues to have a great service department and team. Quick friendly service . The service advisor Bill M is an effective ambassador for the Otto brand. He makes the servic service department and team. Quick friendly service . The service advisor Bill M is an effective ambassador for the Otto brand. He makes the service experience very positive More

I scheduled on line and then rescheduled for a closer date. Both transactions were easy. Great website. The service manager Bill is friendly and efficient. He's the best. I bought a Cadillac certified ca date. Both transactions were easy. Great website. The service manager Bill is friendly and efficient. He's the best. I bought a Cadillac certified car and I'm very happy with it. More

Bill McLean is the best employee of any car dealership I’ve ever dealt with. Always friendly, courteous and make getting my Escalade serviced a real pleasure I’ve ever dealt with. Always friendly, courteous and make getting my Escalade serviced a real pleasure More

Best Cadillac service Always great service and customer accommodation. Besides primo cars, they offer fairly priced services.Highly recommended. You can’t find a better dea Always great service and customer accommodation. Besides primo cars, they offer fairly priced services.Highly recommended. You can’t find a better dealership in NY State. More

From sales to service, I have always had a pleasant experience and have purchased 4 vehicles from Otto. They are focused on customer service and satisfaction which seems rare to come by these days. experience and have purchased 4 vehicles from Otto. They are focused on customer service and satisfaction which seems rare to come by these days. More

What can I say? Every time I enter your establishment I am greeted with nothing but friendly hellos and smiles. Always professional service starting with the receptionist to the service staff. Thank you am greeted with nothing but friendly hellos and smiles. Always professional service starting with the receptionist to the service staff. Thank you More

Curious staff. Loaner vehicle was ready and the service timely. My vehicle was clean and ready for me at the end of the day. Thank you. timely. My vehicle was clean and ready for me at the end of the day. Thank you. More