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Otto Cadillac - Service Center

Albany, NY

4.7
1,526 Reviews

1,526 Reviews of Otto Cadillac - Service Center

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April 20, 2022

Service team very patient, kind and attentive to our concerns and needs for our Cadillac More

by Bekkering-ellisfuneralhone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2022

Otto Cadillac always takes care of our vehicle with a great standard of excellence. Bill McLean does a superior job. More

by MCARLSON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2022

My best experience with a car dealership is always at Otto. The staff is always friendly and courteous, always have excellent service. More

by rmcv1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2022

Bill McLean is very personable & Professional. The job was done correctly, in a timely manner, and for a "decent" price. More

by dcarrington98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2022

Service is always great. Bill McLean does a great job meeting my needs every time I come in. More

by rcseward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2022

Unfortunately the service manager has not responded to my multiple inquiries regarding a repair that apparently May have been due to faulty service and or parts previously. More

by Dr Sterling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Apr 15, 2022 -

Dr Sterling responded

Unfortunately I was charged for a faulty installation of a ski rack. I was then charged for the removal as well. After inquiring about the charge I was instructed that I would not be refunded my payment for neither the install or removal and they would likely install the ski rack and remove it the next season with no charge.. This is an unfortunate resolution rebuttal. As of this point I feel that this service department cares only about money and not about their clients. As a multiple business owner I feel for this entity as I don’t believe that this is sustainable Business practice and will likely not be a viable service department for very long. Unfortunately I have now had two very poor interactions with the service department even with giving the option for adequate resolution.

Apr 18, 2022 -

Otto Cadillac responded

Dr. Sterling, I am very sorry to hear that you had a less than pleasant experience when visiting our dealership. I have had our service manager reach out without success at getting a hold of you. We want to make this whole situation right for you with an outcome that makes you happy. Otto Cadillac has been in business for over 40 years and our primary objective is providing our customers with world class customer service. This isn’t an example of how we normally operate. We do our best to ensure each customer is treated fairly and courteously. We are very concerned with the level of contentment of every customer who passes through our service department. Please call us at your earliest convenience at 518-869-5000 so we can make this right. Kindest Regards, Chris Otto Otto Cadillac

April 15, 2022

Andrew checked me right in. My car was clean when I received it back. However the oil indicator wasn't set back to zero, and the tire rotation wasn't indicated on receipt. I ca More

by cacsmc2632
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, service tech is unknown
April 13, 2022

Service department was great, I was able to schedule an appointment quickly and Andrew was very friendly & helpful during the visit More

by chris856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
April 13, 2022

Great team who works to insure all your needs are met. Very much appreciate the constant communication around status, when to expect your vehicle to be ready, possible maintenance items that should be ad More

by RIGGIADAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Melissa D'Errico
April 13, 2022

Bill in Service is great to work with but they do seem to be short-staffed right now. More

by CRICSTU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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