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Otto Cadillac
Albany, NY
1,924 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,924 reviews
July 02, 2014
Very expensive, poor service Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for t Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for the vehicle. Charged a diagnostic fee for something covered by the included 27 point inspection. Would never go back. More
by Mike Simon
Employees Worked With
Bill
April 05, 2014
I was warned not to use this dealership due to poor service, dishonest salespersons, and ridiculous mark up on sales and service but I didn't listen and now I am paying the price. I bought a Certified service, dishonest salespersons, and ridiculous mark up on sales and service but I didn't listen and now I am paying the price. I bought a Certified pre-owned 2008 CTS from OTTO with many issues such as rear end failure at 60k miles, rusted out break lines, bad steering shaft and ECM issues. Major parts that shouldn't fail on a new car. I also bought the extended warranty ($2,200) for add protection but later I found out that this warranty doesn't cover any expensive parts just junk that doesn't matter. Here is an example of how the service department lies and deceives customers. Customer- "hey my car burns a quart of oil every 3k miles" Service- "sir that is incorrect, your car consumes a quart of oil every 3k miles which is normal for a Cadillac". Word play or con artist? The bottom line is a new car with less than 60K miles shouldn't eat a quart of oil unless you have leaks or engine problems... common sense. I feel sorry for the elderly, women or people not mechanically inclined that don't know any better cuz these fools will rob you blindly! More
by jonachad
Employees Worked With
Bill
December 12, 2013
I can't say enough about this dealership. Chris Otto is a rock star in cars. I wouldn't hesitate to recommend this dealership to anyone. Chris is fair, and delivers the ultimate customer experience. is a rock star in cars. I wouldn't hesitate to recommend this dealership to anyone. Chris is fair, and delivers the ultimate customer experience. There isn't any dickering etc. Please go there for an ultimate customer experience. CHRIS OTTO DELIVERS. I am so happy, I can't believe what he did for me! He is incredible! He is kind and understanding and has a huge heart. PLEASE GO THERE AND HAVE A WONDERFUL EXPERIENCE! More
by staiman
Employees Worked With
Brian May Christopher Otto, Alex, Michael (finance person)
July 27, 2011
Our sales experience from Otto Cadillac was great. Ken was great to work with and took care of everything for us, we love the car, and our overall sales experience was as excellent. I also noticed they was great to work with and took care of everything for us, we love the car, and our overall sales experience was as excellent. I also noticed they have the best waiting room I have ever seen. More
by shred5
Employees Worked With
Ken Hinds
