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Otto Cadillac

Albany, NY

4.7
1,875 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 1,875 reviews

August 25, 2021

My service attendant Bill was timely and provided wonderful service and gave me information about upcoming needs. Also, asked about possible trade and Sean was able to answer all my questions More

by Burns329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2021

They were prompt when I arrived. After checking the car, they explained what needed to be done and gave an approximate cost to expect. Dealership was clean and friendly. More

by Golfstrk23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breah Burns
August 24, 2021

Mike was the beat sales person that I ever dealt with , he wasn’t pushy , he know all about all the features in my new vehicle. And the the finance guy Terry was so great explaining all of our contract to More

by Riddle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Campany
August 21, 2021

The dealership is very clean. The customer reps are helpful and answer all questions. I like that there was also free coffee and bottled water. More

by ksbrennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2021

Almost a pleasure to come in for an oil change. As an added bonus I was provided some insight into what may be my next vehicle More

by tseeley2000
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya, Anthony Russo
August 18, 2021

A great experience. Everyone went above and beyond to ensure my car was fixed the way it needed to be. I am beyond happy with the service More

by cgiagni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
August 18, 2021

Otto provided me a new Cadillac loaner vehicle while my car was in for a repair under warranty. Service manager kept me updated on what was required and time needed to do repair More

by Postalbenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
August 17, 2021

Good service all around by all representatives. Declan Dan and Terry were knowledgeable polite and professional in every aspect of their presentations and communication and they made the process easy. More

by kbniccoli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Campany
August 16, 2021

If you are looking for a new car then Otto Cadillac is the place to go. Michael was the best car salesman that I have had the pleasure of dealing with. Not pushy, very easy going, and knowledgeable rega More

by Joseph B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Campany
August 13, 2021

The service was fine, only an oil change. However they were not able to fix an electric relay that was broken because they didn't have the necessary parts. I need to come back to fix it. More

by jim conroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
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