Otis Ford, Inc.

mark was very friendly and honest about every car i looked at. i test drove plenty of new and previously owned vehicles. this is the second vehicle i purchased from mark.i live fifty miles from otis f looked at. i test drove plenty of new and previously owned vehicles. this is the second vehicle i purchased from mark.i live fifty miles from otis ford and it is well worth the travel. i plan on using otis ford for service on my new vehicle. i also recommend mark to all my friends who are in the market for vehicles More

I had brought my previous vehicle for repairs at Otis Ford and was very satisfied with their customer service and the quality of the work performed. Naturally, when I turned that vehicle in at the end o Ford and was very satisfied with their customer service and the quality of the work performed. Naturally, when I turned that vehicle in at the end of the lease term this was where I started, and ended my search. If you want one word to describe the "Otis Ford Experience", it is personal. They spent weeks with me via phone, email and personal visits to determine the exact car that I wanted and made it happen. The Otis Ford team went out of there way, sometimes at very off peak hours to ensure that my vehicle of choice made it from the dealership of origin to their lot, and even called me as per my request to let me know the status! When I had a last minute meeting and could not pick up the car as we initially planned, they took the address I was at and brought the car to me because I would have had to wait another week with a borrowed car to come pick it up. Simply put, if you want to find the vehicle that is right for you at a price that fits your budget, head over to Otis and see what I am talking about. My 2013 Taurus Limited is now the envy of many friends and relatives; It gets much more attention than the BMW 335 I turned in! More

Carl went out of his way to make sure my husband and I were happy customers. The showroom and the service center were extremely clean and the staff was courteous and professional. I would definitely recom were happy customers. The showroom and the service center were extremely clean and the staff was courteous and professional. I would definitely recommend Otis Ford to anyone looking to buy a new or pre-owned vehicle. It was definitely worth the hour drive it took us to get there! More

Mr Vail was an excellant choice to service our new car needs. Nothing slipped from his control. Our car was ready when promised and to this day runs well. Mr Vail was a pleasure to work with and i recc needs. Nothing slipped from his control. Our car was ready when promised and to this day runs well. Mr Vail was a pleasure to work with and i reccomend him highly. More

I live in Northwest NJ, but while surfing the internet found the perfect used car for my wife at Otis Ford in Long Island. Because the dealership was so far from my house the negotiations had to be la found the perfect used car for my wife at Otis Ford in Long Island. Because the dealership was so far from my house the negotiations had to be largely via email and phone, including agreeing on a value for my trade-in. Reaching a deal based solely on photos and descriptions requires a fair amount of trust on both sides. It was crucial that the salesman take the time to answer my questions accurately based on the faith that I was a serious buyer. Carl Vail was willing to work with me in this manner. We negotiated a price; I drove out to Long Island in the trade-in and back home in my wife's (almost) new car. No tricks, no surprises. The deal reached was the deal made. My thanks to Carl and the rest of the team at Otis Ford for a very pleasant buying experience. More

My 10 year old Volkswagon was on its last legs and I went searching the internet for a new car. I had sort of settled on Ford because a few employees where I work have them and love them and I was also happ searching the internet for a new car. I had sort of settled on Ford because a few employees where I work have them and love them and I was also happy to see an American car company doing well that didn't need a government bailout. I did most of my research online and even picked out the car I was going to purchase from the Otis Ford dealership. I received a call from Carl Vail regarding the car and inviting me to come down to setup a test drive and complete the paperwork. When I got there I saw a different model Focus that interested me more than the car I had picked out online. Carl was able to work the numbers in order to get the price below the original car and secure a few hefty rebates and 0% financing. They took care of everything including contacting my insurance company and getting my current plates switched over. This is something most dealers avoid and just tell you you should get new plates which end up costing more in the end. Overall the experience was way better than other dealers I have been too. Everyone was very friendly and helpful and there was no hard sell. Carl Vail was very helpful and had adequate knowledge of the car model I was interested in. This dealership was recommended to me and ultimately I would definitely recommend this dealership to others. More

It's not often that you hear the words "honorable", "reputable", and "highly recommended" used when describing a car dealership, but those words aptly describe Otis Ford of Quogue, New Yor "honorable", "reputable", and "highly recommended" used when describing a car dealership, but those words aptly describe Otis Ford of Quogue, New York and more! I will describe not only my excellent treatment when buying our Ford Edge, but I will ALSO describe some findings we came across of the previous dealer (NOT Otis Ford) as we went through the trade-in process and subsequent Sales process. So, sit back, grab a cup of coffee, and read on.... My wife and I went to Otis Ford because my wife wanted a bigger vechicle. Her 2008 Honda Accord ran well, performed well, but overall just wasn't what she wanted. She asked my opinion and because I absolutely love my 2011 Ford Fusion, I highly recommended that she take a trip with me to Otis Ford so she could look over the vehicles there and find something that was bigger than the Honda Accord. (Side Note: My 2011 Ford Fusion was purchased brand new from Mike Curreri of Otis Ford back in April 2011 and every part of that sale was fantastic). So, we went to Otis Ford, sought out Mike Curreri, and looked at different vehicles. My wife fell in love with a 2010 Ford Edge. Here was a vehicle that was the right side, and more importantly, had all the "bells and whistles" that she wanted. We sat down with Mike Curreri and did all the paperwork. Otis Ford appraised my wife's 2008 Honda Accord at a more than fair price for trade-in. Mike was able to get a loan through Ford Credit. In short, we took delivery yesterday of our Ford Edge and we are very happy with the vehicle. NOW... HERE IS WHERE IT GETS INTERESTING....... Today (Tuesday, November 6, 2012), I decided to bring my 2011 Ford Fusion in for an oil change ("The Works" package) since no appointment was needed. While at Otis Ford, Mike found me and said, "Oh, I have something VERY interesting to show you, and you'll end up happy because you are getting money back." Money back??! I was all ears. It turns out that when my wife purchased her 2008 Honda Accord from a local Honda Dealer (Apple Honda of Riverhead, New York), the salesman, and most likely the "loan writer" or as I call him "guy in the separate office that does all the paperwork" (which is something NOT done at Otis, which is a GOOD thing), they tacked on EXTRA cost incurring items that we did NOT know about! There were FOUR (4) add-ons that we did NOT know about (they never explained in detail and just put the paperwork under my wife's nose to sign) that the Honda dealer tacked on: (1)A Zurich extended warranty (which is NOT a Honda warranty) that cost a LOT extra (in the neighborhood of $2000); (2) a completely separate insurance policy by Virginia Surety Company AND TD Auto Finance that was there to cover the fact that if the theft deterrant system failed to work properly and the vehicle suffered damage/theft, it would be covered!!; (3)NSD Motor Club Key/Remote Relacement Coverage; and the best (4)the Paintless Dent Repair Program (huh??!? Paintless dent repair?!?! What's that? A plunger on the door that pulls out the dent???). NOW GET THIS.... The Honda Dealer told us, and listed on the NYS Retail Certificate of Sale that the vehicle cost $15,327.00 which is what we were told. BUT... and this is a BIG BUT... on all the financing paperwork the vehicle is listed at $18,693.00! $3366.00 went south someplace!!! But.. because the Honda Dealer conveniently set up automatic deductions from my wife's bank account for the loan payments, it wasn't picked up....... UNTIL, Mike Curreri of Otis Ford just happened to get curious at some discrepancies that he found. AND... Mike on our behalf, and with our blessing, contacted the Zurich extended warranty place and was able to get us a pro-rated REFUND of the money we spent and NEVER NEEDED TO in the first place. So... we will be getting a check back from the Zurich company for that oversight. I don't know of any other salesman nor dealership that would rise ABOVE AND BEYOND like Mike of Otis did for us. So... to sum up my long "novel" here.... I HIGHLY RECOMMEND Otis Ford for your purchase. DON'T let the fact that they are out east on the Island in Quogue dissuade you from going to Otis to buy your car. The HONESTY and INTEGRITY that they show to their customers will make you walk away please and satisfied at your purchase. And finally... I do NOT work for Otis Ford or any of their affiliates, subsidiaries, or anything like that. NOR did anyone pay me to write this. I took the time out of my day to sit and type all this because of how we were "burned" by Honda, and it was found out by the Salesman (Mike Curreri) at Otis Ford when he didn't even have to do it. We will return for future vehicle purchases to Otis Ford, and I recommend you do the same! More

Bought a used 2011 ford flex from Lou Caponi today. Also got to meet charlie Wyatt. It was such a pleasure to deal with such a true gentelman. The whole no pressure sale and delivery went so smooth, Lou got to meet charlie Wyatt. It was such a pleasure to deal with such a true gentelman. The whole no pressure sale and delivery went so smooth, Lou took a tremendous amount of time to explain every detail of the car and invited us to come back to a class for more information if we need it. This is a class dealership. There were also two ladies one was Kathy and I'm sorry can not remember the second ladies name who greeted us at the door but they were equally nice. Thanks again Bob and Barbara Nowakowski More

My parents have been using Otis for years. Matter of fact I bought my first vehicle from Charlie way back in 1993, a Ranger XLT pickup truck that was rock solid. Got me through Community College, SUNY Albany I bought my first vehicle from Charlie way back in 1993, a Ranger XLT pickup truck that was rock solid. Got me through Community College, SUNY Albany, and NYU. When I needed a replacement car a few years ago, i drove 80 miles to Otis and bought a 2007 Taurus which was an excellent family vehicle until my wife's Corolla died. traded in the Taurus for a 2013 Focus that is just an amazing automobile, that's MADE IN AMERICA (Michigan to be exact by Union Labor, something that was important to my family). I recommend this dealership because its been providing the same level of service, satisfaction (excellent) all the while maintaining a professional, no bull, and stable atmosphere. xxxx some of the people I know there have been there for years! Try that at any other dealership. You cannot buy continuity and Otis is just in a class by itself when it comes to consistency in delivering their products and handing customer's needs. More