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Otis Ford, Inc.
Quogue, NY
107 Reviews
Otis Ford in Quogue, NY is your place for new and used cars on the East End! Otis Ford has been setting the standard in customer satisfaction for over 71 years. Otis Ford is the only dealer on Long Island to receive the prestigious President's Award for completely satisfying customers 19 times! Otis Ford offers car pickup for service, emergency towing, along with personal and commercial loaner vehicles. With 20 technicians including ten certified diesel technicians, you'll get your vehicle back ASAP. There is also a full service body shop on premises. Come see for yourself why Otis Ford has been completely satisfying customers for over 70 years! Visit www.otisford.com to see our extensive inventory of new and used vehicles.
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Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 107 reviews
November 20, 2018
excellent sales rep Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle More
by Ghostrider
Employees Worked With
November 20, 2018
Great place to deal with I find Mark to be an honest guy. Not trying to sell something that I didn't want. I found service to also be very honest got my car fixed right the I find Mark to be an honest guy. Not trying to sell something that I didn't want. I found service to also be very honest got my car fixed right the first time .also want to thank John tamburino for helping me with my issue. More
by Joe e
November 20, 2018
Best Salesman Been buying cars here since the late 1980's . Mark Layburn has been my salesman and I would recommend him to anyone. The service department has always Been buying cars here since the late 1980's . Mark Layburn has been my salesman and I would recommend him to anyone. The service department has always been helpful especially Frank and Chris. More
by Mike 1210
Employees Worked With
April 14, 2018
Amazing Experience ! Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terribl Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terrible situation and Matt quickly worked very hard to help me. I couldn’t be more pleased. I purchased a 2018 Ford Escspe . LOVE IT!!! The dealer is equipped with friendly and uplifting team members. Lou was another team member that helped along my deal. They made my first time shopping for a new car a blessing!! As a woman, I never felt more comfortable buying a car. More
by Teachstars07
February 14, 2018
Excellent Customer Service I had a problem with Otis Ford during my first visit to their service department. I let them know and their recovery has been unbelievable. Trust an I had a problem with Otis Ford during my first visit to their service department. I let them know and their recovery has been unbelievable. Trust and relationships are built when things are tough, not when everything goes well. I can truly say that Tom and the staff at Otis Ford have gained a loyal customer by demonstrating their commitment to go the extra mile and provide excellent customer service. More
by Charles Bonomo
Employees Worked With
August 13, 2017
I love Otis Ford!!! This dealership was great! Carl Vail helped me and my parents through every step and I got an amazing new car! He made car shopping personal and profe This dealership was great! Carl Vail helped me and my parents through every step and I got an amazing new car! He made car shopping personal and professional, all at the same time and made sure I got the car I love. More
by rreilly
Employees Worked With
January 16, 2017
38 years! The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for service. O The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for service. Originally I worked with Tom Otis and Charlie Wyatt, now with Tom Otis IV! I have always been very happy with my dealings with Otis Ford; I think my loyalty speaks for that! N. Mullan More
by Nancy
Employees Worked With
July 18, 2016
100% Satisfied In June I purchased a 2015 Ford Edge from Otis Ford and couldn’t be happier with my purchase and the service I received. I worked with Jeff P. and Mat In June I purchased a 2015 Ford Edge from Otis Ford and couldn’t be happier with my purchase and the service I received. I worked with Jeff P. and Matt, and I can’t say enough good things. They were not at all pushy and made my husband and me feel completely comfortable throughout the purchasing process. We were also extremely particular about the condition in which we wanted to receive the car (there were some minor cosmetic flaws that we wanted touched up), and they went above and beyond to ensure that all of our desires were satisfied. They certainly exceeded standard dealer protocol, and ensured me that they strive for 100% customer satisfaction 100% of the time. As I live two hours from the dealership, they even Facetimed with me prior to us picking it up in order to ensure everything was completed to our standards. I would HIGHLY recommend purchasing from Otis Ford! More
by marcellem
Employees Worked With
Jeff P. and Matt
May 11, 2016
So far no good I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships but I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships but since Otis is closer I figured I'd go there cause was too busy with my business to do rear brakes on my dually. The quoted price was $450 less than when I went to pick her up. Brakes in rear seem OK but now the E brake wasn't adjusted like it should have been, they didn't adjust at all. Here's where it gets worse I call Otis to adjust E brake and make me another key and alarm remote. I take her home (5 minutes away if that), park her for the day. Next morning she's lacking power, won't hold steady idle at all. I bring it back to Otis to pay more money $$ for EBP sensor!! She's running better today but not perfectly like normal and engine temperature is running much hotter than normal. They put air filter assembly back improperly and didn't tighten clamps on air intake tubing. I'm afraid to bring her back there, all I wanted was my brakes done and now look!! More
by Russell Maass
Employees Worked With
John /Steve
May 02, 2016
Great experience purchasing a car! I am from Nassau county and drove 50 miles to check out 2 of their vehicles. They have quality used cars with low miles and I have read great reviews I am from Nassau county and drove 50 miles to check out 2 of their vehicles. They have quality used cars with low miles and I have read great reviews on multiple sites about Otis Ford. I have no problem dealing with car salesman who are aggressive/pushy but this is one of the few dealerships that I have been at where this was a non issue. It was a pleasure car shopping with Mike. I negotiated a fair price for my car and I was offered KBB value on my trade in. I would absolutely shop here again and would highly recommend that you see for yourselves what I am talking about! Thanks again and I love my 2015 Expedition! More
by Gary G
Employees Worked With
