Otis Ford, Inc.

Shopping for a new Ford Expedition Met with Tom Silon to compare the Ford Expedition and Ford Expedition Max. Tom was very helpful. He moved two vehicles to the front of the dealership Met with Tom Silon to compare the Ford Expedition and Ford Expedition Max. Tom was very helpful. He moved two vehicles to the front of the dealership then gave us a quick tutorial before giving us a set of keys to take a test drive. I ended up buying a new vehicle from a dealership in another state because I could only find one in the northeast equipped the way I wanted. Tom stated he was more than willing to aquire a vehicle from another dealership but I thought 200 miles away might be alot to ask. More

Second car purchased from Carl Vail @ Otis Ford My wife and I went to see Carl @ Otis Ford in Quogue when we needed to replace my wife's car. I had purchased a car from him about four years ago and My wife and I went to see Carl @ Otis Ford in Quogue when we needed to replace my wife's car. I had purchased a car from him about four years ago and it was a pleasant experience. They have a nice selection of used cars at good prices and we found two Fords we were interested in while searching their online used car inventory. A quick trip in to see Carl and we did our test drives and decided on a Fusion. Carl is laid back and easy to talk to. A few minutes of discussion later we agreed on a price for the Fusion and arranged for a delivery a few days later. The delivery went great - the car was buffed up and ready for us when we arrived. Carl took care of transferring our registration and obtaining our insurance cards. There were no surprises at delivery time. The car is very nice and my wife is happy to have a new upgraded ride. Thank you Carl and the folks @ Otis Ford. More

TERRIBLE RUDE SERVICE AND INCREDIBLY OVERPRICED - STAY AWAY! This is one of the worst and most unpleasant experiences I have ever had with a Ford dealership. I am a business owner and have 4 Ford vehicles. I b This is one of the worst and most unpleasant experiences I have ever had with a Ford dealership. I am a business owner and have 4 Ford vehicles. I brought my F250 in for service on a Tuesday morning and was promised the vehicle back on Wednesday - I needed the mirror glass replaced, the rubber valance replaced (both very simple, not requiring work on the motor or parts) and a new starter. I received a message at the end of the day Tuesday 4:30 PM in regards to what needed to be done to my truck, but when I was able to call back the shop was closed. Called Wed morning and then told the truck would not be ready until Thursday morning because they were waiting on a new side mirror to arrive, and rudely told that it was MY FAULT because I did not get back to them right away. My fault. Verbatim. The customer. I asked them when the mirror (just the glass part) was coming in and they said they had no idea. I asked if they knew where it was coming from and could they follow up on it. No, they could not do that. No idea when to expect it and no way to find out when it would be in. Thursday they called me at 2:30PM and said that they got in the wrong part for the front of the vehicle (rubber valance - trim piece under bumper) as well as that they didn't notice my front windows were tinted and would not be able to give me a new inspection. That they would have to scrape off my current inspection sticker since I had asked them to get me a new one. I had only asked them to get me a new inspection sticker since it was already there and my time is valuable. The front windows are hardly what you would call tinted. I have not done anything to this truck since I bought it in 2012, and I have NEVER had anyone say anything about the windows in a vehicle inspection. Never had a problem. And guess what? The truck wasn't ready until today, Friday and almost $1,500.00 later. Stay away from this place - terrible, rude service and typical overcharging and difficult to work with. I would give them negative 5 stars if I could. Pathetic. I'm so angry I brought my truck there. The gentleman's name of the person who was helping me in the service dept was named JOHN TAMBURINO . Rude and unhelpful. More