Orr Nissan Central - Service Center

Service Conner and Ken were both very informative when my vehicle was in the shop the past few weeks. I would recommend working with the two of them. Conner and Ken were both very informative when my vehicle was in the shop the past few weeks. I would recommend working with the two of them. More

Caring and expeditious Called and set up appt to get a part fixed on warranty. They got me in next day. Ken is great and very helpful. Highly recommend their services!! Called and set up appt to get a part fixed on warranty. They got me in next day. Ken is great and very helpful. Highly recommend their services!! More

Correct Did what I wanted in a timely manner. Fixed it the 1st time at a good price. Service was friendly. Comfortable waiting room. Will be back Did what I wanted in a timely manner. Fixed it the 1st time at a good price. Service was friendly. Comfortable waiting room. Will be back More

excellent as always Everyone from the service rep to the drivers make a customer automatically feel at ease. I consider my service rep a friend. If Ken suggests somethin Everyone from the service rep to the drivers make a customer automatically feel at ease. I consider my service rep a friend. If Ken suggests something I always trust what he recommends and and he knows me well enough to go ahead and take care of most items. More

Unreliable only want you to pay for unnecessary repairs They aren't mechanics I'm a mechanic and simply needed a transmission programmed no labor time at all hardly and no manual labor but it's been 3 weeks They aren't mechanics I'm a mechanic and simply needed a transmission programmed no labor time at all hardly and no manual labor but it's been 3 weeks and they still haven't done the little 15 min job More

cost ridiculous Service clerk was helpful. Oil change was efficient and cost was ok. Prediction for the next service was unacceptable. $700 to change 4 spark plugs in Service clerk was helpful. Oil change was efficient and cost was ok. Prediction for the next service was unacceptable. $700 to change 4 spark plugs in my 2013 Frontier at my next service is ridiculous. Assuming that the work to remove engine parts to access the spark plugs is accurate, the design of the engine is substandard. In this case the dealership should suck it up and cover most of the cost of changing spark plugs charging the customer no more than $150. No one cares about my reaction to this except that it will probably cost Nissan the sale of my next vehicle. I have already discussed maintenance of the truck with a local mechanic who will do the spark plug change for $450. Still ridiculous but at least less than $700. Once I no longer take my Frontier to Nissan for service, I am mentally disconnected from the dealership with a tendency to look elsewhere for my next truck. I am looking at the Ford Ranger. More pricey but maybe changing spark plugs is more reasonable. I'll check of course. More

Outstanding Service It was quite an experience from the time I turned in my car for repairs and when it was completed. The professionalism, courteous was outstanding. It was quite an experience from the time I turned in my car for repairs and when it was completed. The professionalism, courteous was outstanding. More

Great experience. The dealership service writer was quick and efficient. They were able to diagnose our problem and get us back on the road as quickly as possible. Even The dealership service writer was quick and efficient. They were able to diagnose our problem and get us back on the road as quickly as possible. Even washed our vehicle following repairs. More

Nice facilities There were about 10 cars ahead of me & I knew I would have about 1 hour+ wait for my oil change. Not a problem when you walk in a place. Clean, courte There were about 10 cars ahead of me & I knew I would have about 1 hour+ wait for my oil change. Not a problem when you walk in a place. Clean, courteous, friendly are all words to describe Orr Nissan. I was shown the full inspection & discussed what needs to be done next. Overall a pleasant experience. More

Warranty work We have made two trips to get warranty work done and still don’t have it done. I made a seven o’clock appointment each time and arrived on time to be We have made two trips to get warranty work done and still don’t have it done. I made a seven o’clock appointment each time and arrived on time to be told there was a paper issue so it couldn’t be performed. Very frustrating, More