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Orr Kia Shreveport

Shreveport, LA

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rated
8 Reviews

1111 E Bert Kouns Industrial Loop

Shreveport, LA

71115

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Showing 8 reviews

October 17, 2024

Jessica is awesome best sales person ever to sell cars for Kia!! Thanks for everything More

by Lisa Sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 17, 2024 -

Orr Kia Shreveport responded

We're so glad to hear it, Lisa! Thank you for coming to Orr Kia Shreveport!

August 06, 2024

I had a deeply disappointing experience at Orr Kia Motors. Despite being told I was approved for a car loan, the staff repeatedly withheld crucial information, misled me about meeting with the owner, More

by Ashley Kemp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Simone Simpkines and Brittany Worley
Aug 06, 2024 -

Orr Kia Shreveport responded

We apologize for your perception of the situation. You were approved for a vehicle, however you were unable to provide the documents the bank was requiring to process your loan. We are truly sorry we were not able to accommodate your purchasing needs. Unfortunately our hands are tied in these types of situations. When the bank is requiring documentation to proceed with a loan and the customer cannot provide them, there is nothing we can do on our side.

Aug 07, 2024 -

Ashley Kemp responded

I am writing to address your response to my review. I want to clarify a few points: Submission of Documents: I provided all necessary documents required for the loan approval process. I personally contacted the bank, and they informed me that they had not received all the proof of income documents. Specifically, the bank told me exactly what was needed, including court documentation for the order, which was fine to send in as proof. I spoke with Nakeiya from Global Lending, and she confirmed that the only document you submitted was my business information and nothing else. Additionally, Ms. Nakeiya stated that Global Lending does not use business and self-employment income for auto financing, but court-ordered support is accepted, and I provided this court order to you. Communication Issues: Throughout this process, I repeatedly requested to speak with the General Manager or owner. Each time, I was met with evasive responses and false explanations about why my request could not be accommodated. This lack of transparency and accountability is deeply concerning. Customer Service: The treatment I received, including being given the runaround, was unprofessional and frustrating. It is disappointing to see a lack of effort in resolving my concerns, which only adds to the stress I have experienced. It is unfortunate that I have had to go through this ordeal. I believe that I was treated unfairly and that my documentation was not handled properly. This has led me to feel that there was an intentional effort to prevent me from obtaining the car. I hope this matter can be resolved fairly and transparently. I expect a prompt and honest resolution to this situation.

Aug 07, 2024 -

Orr Kia Shreveport responded

I am truly sorry for how you feel your situation was handled. At this point in time I believe it is probably best for both of us to to end our potential business dealings. I wish you all the best in your search for a vehicle and apologize we were not as accommodating as you had hoped.

May 29, 2021

I found a Nissan Versa Note on True Car and bought it. I noticed a few dents on the hood but for a three year old car didn't think much of it mileage was low, the tires were good, front, back and sides were More

by jn8thirty2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marquis
March 05, 2021

Beware! They post very inexpensive used cars online. When you get there they refused to sell them to you and want to upsell you. When we spoke to the online sales person they were all about selling us the ca More

by Jawa.jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug
December 17, 2020

Disgusting! Was supposed to fix my engine a month ago, sayn waiting on my insurance. I call my company n she still hasnt called em😠 More

by Dacarc1815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon, Brad
March 25, 2018

Horrible dealership, Horrible This dealership is dispickable! They do not care about you! They want a sell at any cost! Worst dealership ever No morals, Do Not Buy More

by Esther Rainwater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Several
July 07, 2016

Not good at all. I'd love to leave a good review but I can't. I brought my car to them 2 months ago and they have yet to fix it. Every time I call to check up on it th More

by stormy2015
Recommend Dealer
No
Employees Worked With
Beth
September 12, 2015

Good customer service ORR kia is addressing all of my concerns. They responded in a very professional way. They got my car fixed. Thank you for everything that you do! Grea More

by Zebra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh/Jonathan