Orr Chevrolet of Fort Smith - Service Center

During this appointment I asked for them to look at my breaks because they were squeaking. The tech said there is nothing wrong with the breaks and that squeaking was normal due to the material breaks are breaks because they were squeaking. The tech said there is nothing wrong with the breaks and that squeaking was normal due to the material breaks are made out of these days. I find that comment completely unacceptable. Squeaking breaks are not normal. More

I had to make a follow up visit to have a fuse replaced that wasn't in stock a couple of weeks ago. I could not make an appointment, because of a family medical situation. I showed up unscheduled & the ser that wasn't in stock a couple of weeks ago. I could not make an appointment, because of a family medical situation. I showed up unscheduled & the service team worked me in had me back on the road within an hour. More

David communicates effectively and displays unbiased professionalism. David keeps the customer informed and responds to questions in a timely manner. It’s a pleasure to do business with him. professionalism. David keeps the customer informed and responds to questions in a timely manner. It’s a pleasure to do business with him. More

Wait time was long but overall satisfied. I always feel confident with the service I receive. I always feel confident with the service I receive. More

The place is clean and usually very fast. Everything seems pretty efficient in the morning. Everything seems pretty efficient in the morning. More

Have a diesel truck when it needs service or repair work it gets done in a timely and efficient manner it gets done in a timely and efficient manner More

Friendly staff, fast service and great communication. I will definitely use Orr for my vehicle needs. I will definitely use Orr for my vehicle needs. More

Is my truck done? David my advisor hasn’t called me. Last time I called him for an update, he told not to call him and he would call me. Then I called last week and le David my advisor hasn’t called me. Last time I called him for an update, he told not to call him and he would call me. Then I called last week and left messages to which I still haven’t been called back. My truck has been in the shop 10 times for the same issue and the technicians can’t figure it out. David is a terrible advisor!!! Zero stars for him More

I found Mr Dean to be VERY nice and extremely accommodating!! And four more words. 🥴 Oh, 15 words MINIMUM… The lady who took my payment was also very nice and had a beautiful 😊 smile. accommodating!! And four more words. 🥴 Oh, 15 words MINIMUM… The lady who took my payment was also very nice and had a beautiful 😊 smile. More

People are friendly and casually professional. I would recommend in the future to other Cadillac owners. I would recommend in the future to other Cadillac owners. More