Orr Chevrolet of Fort Smith - Service Center

Always Great Service We have been using the Orr Service center for several years now, and have always had excellent service. Everyone treats you like family; the work is We have been using the Orr Service center for several years now, and have always had excellent service. Everyone treats you like family; the work is doing promptly and professionally. Have never had to bring the car back a second time for the same service...it is done right the first time. More

Great customer service They are always friendly and helpful. They make sure your vehicle is in and out as fast as possible and provide quality work. We will continue to get They are always friendly and helpful. They make sure your vehicle is in and out as fast as possible and provide quality work. We will continue to get our vehicles serviced here. More

Convenient I dropped my car off for a routine service they took me back to work, then brought my car back to me at work. I had a great experience and it was supe I dropped my car off for a routine service they took me back to work, then brought my car back to me at work. I had a great experience and it was super convenient. More

oil Change, and other required checks performed This was accomplished quicker than I would have imagined. Technician also took the time to show me how to raise and lower one of my seats in the back. This was accomplished quicker than I would have imagined. Technician also took the time to show me how to raise and lower one of my seats in the back. They also made sure my tires were inflated properly. Friendly and professional service, and comfortable waiting room. More

Excellent service center I brought my truck in for a few warranty issues and the service was very friendly and professional. Everyone I came in contact with were very helpful I brought my truck in for a few warranty issues and the service was very friendly and professional. Everyone I came in contact with were very helpful and friendly. Excellent service center. More

Very nice and friendly. Oil change and hail damage repair. Great work! Repair was done in a timely manner and they addressed all of my concerns. Jared Fabor was truly awes Oil change and hail damage repair. Great work! Repair was done in a timely manner and they addressed all of my concerns. Jared Fabor was truly awesome and figured out the problem with my car. He discovered a piece of grass that was causing an issue in my filter system and made my car run perfect! More

Customer service excellence Honestly, my last trip to Orr for an oil change/tire rotation was not positive. It was only on my third trip to the service department that I was able Honestly, my last trip to Orr for an oil change/tire rotation was not positive. It was only on my third trip to the service department that I was able to pick up my truck. Orr was new then. I'll chalk it up to teething problems. This time was a perfect experience. I dropped off my truck at 7:30 for an 8:45 appointment. I was promptly given a ride to work. A couple of hours later I received a call telling me that my truck was ready. I asked if they could deliver it to my work. Within 30 minutes I received a call that my truck was in the parking lot at my work. A couple of signatures and I had my truck. A perfect example of the meaning of customer service. Well done, Orr, well done! More

Immediate and attentive service! I called with a question, was asked to come in first thing the next morning. Service was kind and considerate by Shane, Tracie, and even Landid who g I called with a question, was asked to come in first thing the next morning. Service was kind and considerate by Shane, Tracie, and even Landid who gave me a ride to my office. My car was delivered back to me within a few hours with no inconvenience to my day. I love the Cadillac experience, especially at Orr. My family will be a Cadillac family from now on. The comfort and convenience are worth every dollar. Keep up the good work! More

very good This is the first time I use the service here. I am very pleased and will come back. My car is perfect after service. Thank you so much. This is the first time I use the service here. I am very pleased and will come back. My car is perfect after service. Thank you so much. More

These people really take care of their customers! We bought a new Silverado about three weeks ago. It had a small scratch on the passenger side mirror cap, which the dealership agreed to fix. I brough We bought a new Silverado about three weeks ago. It had a small scratch on the passenger side mirror cap, which the dealership agreed to fix. I brought it in to have the windows tinted and the mirror repaired. I was really impressed with with the whole process. Phillip went completely out of his way to take care of me and make the whole experience seamless. He worked relentlessly to coordinate the repair and my requested services with my tight schedule. I couldn’t be happier with the results that I got from Orr. I will definitely be shopping with Orr in the future, as well as recommending them to all my friends and family. I want to extend a huge thanks to Phillip for taking such great care of me and a huge thanks to Orr for providing me with a great truck and excellent service. More