Orr Chevrolet of Fort Smith - Service Center

Friendly, honest and fairly fast We were greeted with a smile and taken care of promptly and told it would take about an hour for an oil change since there were a few cars ahead of us We were greeted with a smile and taken care of promptly and told it would take about an hour for an oil change since there were a few cars ahead of us. Process was efficient and pleasant. More

Great customer service The service department was friendly and efficient. I got my vehicle back quickly. They do a great job and always go over everything with me. The service department was friendly and efficient. I got my vehicle back quickly. They do a great job and always go over everything with me. More

Customer based service Your team worked with an out of town warranty issue on a vehicle I use for work. You provided different options to get me around town to keep me work Your team worked with an out of town warranty issue on a vehicle I use for work. You provided different options to get me around town to keep me working while my vehicle was in the shop. Your courtesy drivers were attentive to the road and pleasant to ride with. All people I interacted with worked to solve my problems in a very professional and courteous manner. I have never had such a great service experience as this one. You serve your customers. More

Expert analysis and fix for my new Cadillac CT6 On a Saturday morning cross country drive when the service engine light came on. I was a little rattled because I was some distance from home. I had j On a Saturday morning cross country drive when the service engine light came on. I was a little rattled because I was some distance from home. I had just purchased the car a day earlier in an adjoining state where I live. Lucky that Orr was just a few miles away and grateful for their Saturday service department hours. I wish I had everyone’s name but the service advisors were great and the Cadillac mechanic knew the engine, diagnosed the problem, fixed it, and had me on my way in an hour. Confidence in my car was restored. It’s now 5 days and 2,000 miles later, my trip is completed successfully, the car was perfect with no further issues. Thank you! More

Completed as promised. Shane does a great job keeping me informed of progress and pricing. He’s a super guy who knows his business. I absolutely recommend Cadillac Servic Shane does a great job keeping me informed of progress and pricing. He’s a super guy who knows his business. I absolutely recommend Cadillac Service at Orr. More

SRX Service No complaints. Shane does an excellent job at taking care of his customer. I have a 2010 SRX....Shane treats me as if it was a 2019. Thank you Shan No complaints. Shane does an excellent job at taking care of his customer. I have a 2010 SRX....Shane treats me as if it was a 2019. Thank you Shane! More

They always work me in Orr Service Department always works with me to get my vehicle in. They are so friendly and helpful. When I was having to schedule an oil change severa Orr Service Department always works with me to get my vehicle in. They are so friendly and helpful. When I was having to schedule an oil change several days out with the GMC dealer, Orr told me just to drop it off and they would work me in that day. They also keep me posted on what services need to be completed at each interval to keep my truck running well. More

In on time. Updated during service. Explained throughly. Great service! Got in on time, update during the service and informed of the work done. Also identified the next service for my vehicle and was given Great service! Got in on time, update during the service and informed of the work done. Also identified the next service for my vehicle and was given the cost so I would know what to expect. More

Service I took my car for servive because of a recall. It took about one hour to repair te staff was friendly the coffee was fresh and I noticed complimentary I took my car for servive because of a recall. It took about one hour to repair te staff was friendly the coffee was fresh and I noticed complimentary bottled water. More

Excellent Experience! Shane always takes care of me when I come into Orr, he goes above and beyond to make sure all my concerns and issues are taken care of. The service wa Shane always takes care of me when I come into Orr, he goes above and beyond to make sure all my concerns and issues are taken care of. The service was completed quickly and correctly. This was an Excellent Experience, like always, Thanks Shane! More