Orr Chevrolet of Fort Smith - Service Center

Timely and informational Timely work and no surprises. Called and let me know the work they completed and I informed me of a service due. To save another trip, I approved the Timely work and no surprises. Called and let me know the work they completed and I informed me of a service due. To save another trip, I approved the work. Great Teamwork More

Brought car in for tire repair. Done quickly, Thank you. Needed a new tire on my Volt. Your firm ordered it, fixed the repair and did it all quickly. You staff is wonderful. Always kind, know their jobs w Needed a new tire on my Volt. Your firm ordered it, fixed the repair and did it all quickly. You staff is wonderful. Always kind, know their jobs well and do them to our satisfaction. We are proud to let others know that we appreciate ORR and will continue to be happy to always come to you for our car needs. My husband needed a loaner car while our car was being serviced. We appreciate that you were so kind to lend him one. We are so pleased to have you as our car dealership. Have a great day and God Bless you and all of your staff. Randall and Starr Hays More

Great Service Working with Shane is great. He takes time with us to make sure we understand what we need and sees that its done. He is always friendly and extreme Working with Shane is great. He takes time with us to make sure we understand what we need and sees that its done. He is always friendly and extremely helpful. I wouldn't trust anyone else with my vehicle. More

The service representative " Joe p. Was helpful and knew my Joe p. was exceptional of my vehicle needs and requirements. Very good service department. Each visit I have made all personal are respectful and frie Joe p. was exceptional of my vehicle needs and requirements. Very good service department. Each visit I have made all personal are respectful and friendly. I believe the service techs are quality mechanics due to the way my car performs and handles after each service. Thank you Don Gregory! More

Great Service Shane is great. He always takes care of anything we need done. He provides excellent service. I have no worries when I leave my car with him. Shane is great. He always takes care of anything we need done. He provides excellent service. I have no worries when I leave my car with him. More

Great service! Great service when I bought my new tires. Joe and Angie took excellent care of my needs. Allowing me to have a loaner was what I needed that day too. Great service when I bought my new tires. Joe and Angie took excellent care of my needs. Allowing me to have a loaner was what I needed that day too. More

Routine service for oil chg etc. I hv NO COMPLAINTS regarding customer care in service dept or sales. I do however hv an issue with employees who do the actual labor in service. I rec I hv NO COMPLAINTS regarding customer care in service dept or sales. I do however hv an issue with employees who do the actual labor in service. I recently switched over from Cadillac side to Chevrolet when I traded my Cadillac in for a Camaro. On my first visit I brought in for a repair and they began to repair the wrong side which then made that particular piece defective. Joe took care of everything and very apologetic also provided a loaner vehicle when I had to bring back second time where they kept for 3 days. On my second visit which was this past Tues for simple routine service I noticed there was windshield solution spilled all down in front of windshield and splattered on my vehicle. I noticed this because I had just detailed my vehicle the night before. There are now what looks to be chipped pieces on my windshield from the solution obviously being to strong. I only know this because it was done to one of my previous vehicles several yrs ago when an Oil & Lube shop we’re very sloppy and did the same except it ran down the side of my vehicle which almost ate thru the paint! Whether it’s a $10,000 vehicle or &80,000 vehicle they really need to pay attention and not try to hurry and be more cautious of customers vehicles. I never had an issue of any type on Cadillac side for the 5 yrs I used them regularly. I know accidents happen as well and I’m not one to complain but after 2 incidents on both first time visits I feel this should be brought to someone’s attention. As I said before Your team of customer care ppl JOE, SHANE your salesman IKE & ROCHATD who did our financials are all EXCEPTIONAL employees and are the reason we plan on purchasing again in the future. More

Excellent Service Shane is great, I know I can always expect excellent service every time. I have been looking for another vehicle but want to stay with Cadillac just b Shane is great, I know I can always expect excellent service every time. I have been looking for another vehicle but want to stay with Cadillac just because of the service I receive each time. More

Unscheduled battery issue They got me in and out even though I didn't have an appointment. Turned out didn't need the battery, but they took care of me. They got me in and out even though I didn't have an appointment. Turned out didn't need the battery, but they took care of me. More