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Orr Chevrolet of Fort Smith - Service Center

Fort Smith, AR

4.6
508 Reviews

508 Reviews of Orr Chevrolet of Fort Smith - Service Center

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February 26, 2025

The service and hospitality I received from Eduardo and Jared Faber at this dealership were second to none! They got my vehicle back to me as quick as possible and communicated throughout the process flawl More

by BRANDONKSTREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
February 25, 2025

I dropped my car off and Harold Dean took over. ...he was very friendly to me. More

by SHARRISON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

The people were on time and very efficient. Kept me up-to-date on everything. More

by randy_scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

The people were on time and very efficient. Kept me up-to-date on everything. More

by t.earnhart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Inefficient, preformed the wrong service instead of the recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. More

by bettsnate82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary McClain
2.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

We are sad to hear that your visit to the dealership was less than satisfactory. We apologize for the inconvenience and we hope to have the opportunity to make it right in the future. Thank you for taking the time to let us know how we can improve.

February 15, 2025

Harold Dean is the best. He always gets my vehicle in and out service quickly More

by BRENDASMITH59
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

We agree - Harold Dean IS THE BEST! We are lucky to have him as a part of our team! Thanks for the great review and we look forward to servicing your vehicle again in the future!

February 13, 2025

Took my new EV in for the 7500 mile first scheduled service. The service dept. took care of my car in a timely manor. They helped me connect to the EV Connect charging station so when I travel, I can c More

by JFRASE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzie Herd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

Thanks for the great review! We are happy to hear that your experience was exceptional and we look forward to working with you again in the future!

February 13, 2025

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by Edavw66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary McClain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Flaherty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzie Herd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

Thanks for the review!! :) We appreciate the four stars!

February 08, 2025

I had a message come up on my 2018 Chevrolet Traverse to check the tire sensors. I purchased my Traverse in Tulsa and had never been to Orr Chevrolet before. I took it to their Service Department and was th More

by PAULDGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know remember the name of the person in the Service Department.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

Thanks for the great review and we look forward to servicing your vehicle again in the future!

February 05, 2025

I recommend ORR Cadillac for the purchase of an automobile as well as their service. More

by WBK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Orr Chevrolet of Fort Smith responded

We are so happy to hear that you have had a great experience with our sales and service department! Thanks for letting us know and we look forward to working with you again in the future!

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