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Orr Chevrolet of Fort Smith - Service Center

Fort Smith, AR

4.6
495 Reviews

495 Reviews of Orr Chevrolet of Fort Smith - Service Center

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February 17, 2025

Inefficient, preformed the wrong service instead of the recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. More

by bettsnate82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary McClain
2.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

We are sad to hear that your visit to the dealership was less than satisfactory. We apologize for the inconvenience and we hope to have the opportunity to make it right in the future. Thank you for taking the time to let us know how we can improve.

February 15, 2025

Harold Dean is the best. He always gets my vehicle in and out service quickly More

by BRENDASMITH59
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

We agree - Harold Dean IS THE BEST! We are lucky to have him as a part of our team! Thanks for the great review and we look forward to servicing your vehicle again in the future!

February 13, 2025

Took my new EV in for the 7500 mile first scheduled service. The service dept. took care of my car in a timely manor. They helped me connect to the EV Connect charging station so when I travel, I can c More

by JFRASE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzie Herd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

Thanks for the great review! We are happy to hear that your experience was exceptional and we look forward to working with you again in the future!

February 13, 2025

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by Edavw66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary McClain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Flaherty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzie Herd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

Thanks for the review!! :) We appreciate the four stars!

February 08, 2025

I had a message come up on my 2018 Chevrolet Traverse to check the tire sensors. I purchased my Traverse in Tulsa and had never been to Orr Chevrolet before. I took it to their Service Department and was th More

by PAULDGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know remember the name of the person in the Service Department.
Feb 17, 2025 -

Orr Chevrolet of Fort Smith responded

Thanks for the great review and we look forward to servicing your vehicle again in the future!

February 05, 2025

I recommend ORR Cadillac for the purchase of an automobile as well as their service. More

by WBK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Orr Chevrolet of Fort Smith responded

We are so happy to hear that you have had a great experience with our sales and service department! Thanks for letting us know and we look forward to working with you again in the future!

January 16, 2025

David greeted us when we came in for a scheduled service. He followed up on the work and got us back on the road. More

by PartsGuy
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Weyrick
Jan 27, 2025 -

Orr Chevrolet of Fort Smith responded

Thanks for letting us know how your visit was with our service department! We look forward to working with you again in the future!

January 05, 2025

Harold was great! I was fortunate enough to get in fast that day. They found the issue and got Me fixed and back on the road in just a few hours!! More

by CANDACe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Orr Chevrolet of Fort Smith responded

Harold is the best and we are lucky to have him! Thanks for letting us know how your visit went with our service department. We hope to be your choice for dealership again in the future.

December 28, 2024

Didn’t have one of parts needed took2 days to get after several times still have not fixed issue with my information panel More

by JANA548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Orr Chevrolet of Fort Smith responded

We are sorry to hear that the issue you are having still hasn't been fixed. Please know we do everything in our power to get your vehicle fixed in a timely fashion and we are sorry this has been an inconvenience. Thank you for letting us know about your experience, we will pass along this information to our management team.

December 25, 2024

Service is top notch. Wouldn’t go anywhere else. Service and Sales staff take care of you More

by markschuman886
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Flaherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzie Herd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Keddie
Dec 26, 2024 -

Orr Chevrolet of Fort Smith responded

Thank you for the five star review! We are glad to hear you had an exceptional visit and look forward to working with you again in the future!

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