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Orr Chevrolet of Fort Smith - Service Center

Fort Smith, AR

4.6
484 Reviews

484 Reviews of Orr Chevrolet of Fort Smith - Service Center

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December 22, 2024

Cadillac Service writer Ralph is always courteous and helpful. I encountered a Cadillac salesman in the waiting room that was rude when I told him I planned to buy.a new car next year. More

by Carmath999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
December 21, 2024

Everyone at Orr is so nice and professional. They will answer your questions and if they don't have an answer they will work on getting one. The service department is also great at getting my ve More

by phoenixbird60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Corbit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Great Service and friendly atmosphere. The time for the service was ahead of what was proposed. More

by carder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ike Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy in Service
Dec 09, 2024 -

Orr Chevrolet of Fort Smith responded

Thank you for taking the time to let us know about your experience with our service department! We are happy that you had a great visit and look forward to working with you again in the future!

November 15, 2024

Recently took my '22 Tahoe in for a software update. ..In n Out in an hour! Great! More

by BUGZ5174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Weyrick
Nov 18, 2024 -

Orr Chevrolet of Fort Smith responded

We are so happy to hear that you had a quick and efficient visit! We look forward to working with you again in the future!

November 13, 2024

Time spent was as expected work was completed and operation procedures explained. I will continue to use Orr Chevrolet to complete schedule maintenance. More

by JAKE5108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Corbit
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzie Herd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Ferrier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Orr Chevrolet of Fort Smith responded

Hi Jake - Thanks so much for taking the time to let us know how your experience went! We are happy to hear that you had a great visit and we look forward to working with you again in the future!

November 09, 2024

The staff and service department are very personable, courteous, friendly, and professional. Would recommend the service department to friends and family. More

by COASTYLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Isclaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Orr Chevrolet of Fort Smith responded

Thank you so much for taking the time to let us know about your visit. We appreciate you and look forward to continuing to earn your business!

November 08, 2024

Excellent service with courteous staff! Prior to my current Tahoe, I previously had never used a dealership for routine service appointments, but they are the absolute best. I will continue More

by sholt94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one I worked with is listed.
Nov 11, 2024 -

Orr Chevrolet of Fort Smith responded

Thank you so much for being a continued customer of ours. We are so glad you have always had exceptional service and decided to purchase with us also!

November 06, 2024

I have always had excellent service experience with Orr Chevy from purchase to getting car serviced. More

by JKWAGNER3867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Nov 07, 2024 -

Orr Chevrolet of Fort Smith responded

Thank you so much for letting us know about your experience. We are happy to hear that you have not only purchased your vehicle with us but continue to come back and service with us also! We look forward to continuing to earn your business in the future!

November 02, 2024

The service manager, Jared, was so kind, helpful, respectful, and knowledgeable! Because of him, I will be getting my next vehicle from Orr! More

by stacey_stormes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Orr Chevrolet of Fort Smith responded

Stacey - we are so happy to hear that you had a great visit with our service manager! He is a vital part of our team and he is great at what he does! We look forward to working with you again!

November 02, 2024

Service is a hit and miss! They leave bolts out of parts and try to blame you! Just to go back and find that there technician took it out and forgot to put it back! And laugh a More

by JFONDREN2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Nov 07, 2024 -

Orr Chevrolet of Fort Smith responded

Jfondren - we are sorry to hear that you had a less than satisfactory visit with our service department. We strive for excellence and we want to improve on the area that you mentioned. We hope we can still earn your business in the future and if you have any other questions or concerns please reach out to us at 479-646-7301.

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