Orr Chevrolet of Fort Smith
Fort Smith, AR
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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I recently had my transmission go out with 59,800 miles on my 2020 Tahoe .Harold Dean has always been very responsive in a timely manner. This time he was out sick for 2 weeks before I went to the dealers on my 2020 Tahoe .Harold Dean has always been very responsive in a timely manner. This time he was out sick for 2 weeks before I went to the dealership and met with the service manager , Jerrod Faber, and got the straight story about the backlog of Transmission Repairs being taken care of at ORR ,on behalf of General Motors. I did not understand the magitude of the problem and was not crazy about waiting 12 more days , but appreciated Orr's efforts . I was told that some customers were waiting 6 - 8 weeks for their transmission repairs and felt lucky I was out for almost 4 weeks and was covered by warranty . More
Harold was helpful and let me know about a TSB that had been released for my vehicle pertaining to an issue that I was experiencing. been released for my vehicle pertaining to an issue that I was experiencing. More
Great place to do business. The service department is the best. The vehicle is exactly what i was looking for. The service department is the best. The vehicle is exactly what i was looking for. More
They were Fast and Easy to work with! No hassle at all! In & out fast! No hassle at all! In & out fast! More
Excellent service department. I have had my car serviced there three different times now. I wouldn't go anywhere else. This crew is the best. I have had my car serviced there three different times now. I wouldn't go anywhere else. This crew is the best. More
Very dependable. Work completed quickly and efficiently. Great customer service I will be going back to have my autos serviced Work completed quickly and efficiently. Great customer service I will be going back to have my autos serviced More
I just bought a new 2500 3/4 ton truck, it was set up for gooseneck trailer towing when I was looking truck over . After I got home I could not find the trailer ball to use to pull a trailer. I called my sal gooseneck trailer towing when I was looking truck over . After I got home I could not find the trailer ball to use to pull a trailer. I called my salesman to advise I needed my trailer ball for gooseneck hookup. He then advised I would have to pay an additional 300.00. I just spent 60,000.00 on a new truck. I am extremely unhappy with his response to my complaint, basically excuses. If I had known this before, I would have gone somewhere else. I advised your salesman of my displeasure. I am a high level manager that operates a vehicle in the Motus program, we buy hundreds of trucks annually to maintain compliance. Please know that I am going to post this experience to all of our staff about this dealership. I am sorry, but customer service seems to be lacking in this instance. Jeff Ray More
Very dependable. Work completed quickly and efficiently. Great customer service and the receptionist was very kind as well. Work completed quickly and efficiently. Great customer service and the receptionist was very kind as well. More