Orr Chevrolet of Fort Smith

had oil changed only took 30 min. they are customer friendly only thing I would like to see the report that they inspected my car every time I ask for it they say computer in back is m they are customer friendly only thing I would like to see the report that they inspected my car every time I ask for it they say computer in back is messed up I hate to think they may not be telling the truth so maybe they should get a new computer or get someone who knows what they are doing to fix that one. I am getting tired of that excuse. More

Susan Brown - Best salesperson ever! When you don't think it's possible, Susan Brown can make it happen.Susan Brown is the absolute best.If your looking to buy, ask for Susan Brown, she'l When you don't think it's possible, Susan Brown can make it happen.Susan Brown is the absolute best.If your looking to buy, ask for Susan Brown, she'll treat you right More

Service department took my truck right on in. I walked around to the showroom and talked to Jack Perry while they did the service work. I have bought six vehicles from t took my truck right on in. I walked around to the showroom and talked to Jack Perry while they did the service work. I have bought six vehicles from this man and your dealership. Great place to do business More

Replacing battery and scan computer. The service team is very helpful and friendly. My car wouldn't start and they helped me with how I should handle it, and took care of the car when I The service team is very helpful and friendly. My car wouldn't start and they helped me with how I should handle it, and took care of the car when I got it to the service center. More

Timely service I needed a key made and programmed, I got this done very quickly without any hassle.. I would recommend this service facility to others based on my ex I needed a key made and programmed, I got this done very quickly without any hassle.. I would recommend this service facility to others based on my experience. More

Superior My wife and i were very pleased with the service we received. We like to patronize local businesses. The employees were respectiful, friendly, and wor My wife and i were very pleased with the service we received. We like to patronize local businesses. The employees were respectiful, friendly, and worked at a constant pace. They answered our questions and seemed to appreciate our business. More

Great service... Didn't have an appointment for oil change and tire rotation. "No problem, we'll work you in." She did and I couldn't be more pleased with with her p Didn't have an appointment for oil change and tire rotation. "No problem, we'll work you in." She did and I couldn't be more pleased with with her professional and friendly attitude. Not my first time at Orr and it won't be my last. More

Service Always courteous customer service. During my time in the waiting area periodically they come in and review what is going on and how much longer it wi Always courteous customer service. During my time in the waiting area periodically they come in and review what is going on and how much longer it will be before my vehicle is ready. I also like it when they run my vehicle through the car wash. Top service and a shiny vehicle to boot, what else could a girl ask for. More

very friendly and will to help very good at what they do friendly and make you feel good about your choices. Overall good experience. would defiantly suggest them to my friends and very good at what they do friendly and make you feel good about your choices. Overall good experience. would defiantly suggest them to my friends and family More

Worst Run Around Experience for Buying Vehicles Was already pre-approved (from another bank) walking in for well over the amount needed for a new vehicle. Saturday, we specifically asked for the fin Was already pre-approved (from another bank) walking in for well over the amount needed for a new vehicle. Saturday, we specifically asked for the finance manager to see if we could bring in a 2000 model RV and a different vehicle for trade in. He said to bring them in and that they would even let us take the new Suburban home for the weekend. Monday afternoon we go back to the dealership ... there were 6 Orr employees out looking at the 38' RV. They came back in and told us they are going to call around to get the best price. About an hour later, we are getting pretty restless because nothing was being told to us. Jerald (bless his heart) kept trying to stay around, but would be called off elsewhere. He later told us that they did not want the RV because it was too old (well, didn't we tell you that on Saturday?). So, the RV was out ... now to the car. We were getting even more restless because they JUST started on the car. We ended up leaving and asked them to call us when they had a deal in mind. The next afternoon they finally TEXTED (really?) my wife with a deal. I had been at this place before and one of the salepeople had told me a little about the Cadillacs being the worst about losing its value when driven off the lot. He told me that they lose 14%. Well the 6 month old car I had brought had approximately 4,000 miles on it and the offer they gave was 33% lower than what I paid. Needless to say, we will NOT be dealing with them. My wife's parents were even thinking about buying one of the Tahoes they had there, but no deal this time ($63,845 + $61,578 = $125,423) More