Orr Chevrolet of Fort Smith
Fort Smith, AR
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Great service and great vehicles I got great customer service and we love our new truck. Even after we brought the truck home Cassie contacted me the next day to see how things were g I got great customer service and we love our new truck. Even after we brought the truck home Cassie contacted me the next day to see how things were going. More
Service routine Shane spent time checking and explaining all necessary service issues. Both he and the technician provided insight on the service required. Also fol Shane spent time checking and explaining all necessary service issues. Both he and the technician provided insight on the service required. Also followed up on extended warranty issues. More
Customer Service Met with a friendly smile. Took minimal time to take care of my problem. They were able to fix both problems while I was there. Met with a friendly smile. Took minimal time to take care of my problem. They were able to fix both problems while I was there. More
Liars, cheats and con-artists Went to trade in my car, was told trade in value was 34,000 on an Altima. Didn't like the way it drove but saw a Nissan maxima with a hang tag of $ Went to trade in my car, was told trade in value was 34,000 on an Altima. Didn't like the way it drove but saw a Nissan maxima with a hang tag of $32271. Thought great.....Luke had me sign something that said I would owe zero sales tax. Went into finance, it was late and the guy talked to me about gap insurance which I agreed on, said sign here here and here. Folded my papers and stapled them with his business card and said put this in your glove box. Got my papers in mail and my price went to $34271 plus my trade in $31000 based on the car I bought. Didn't know value goes down based on the car you buy. Adam told me you signed it it's your car and a judge would agree. Talked to Luke and he said the same thing!! DON'T TRUST THEM, LIARS, CHEATS AND CROOKED. $5,600 DIFFERENCE IN DISCUSSED AND DONE DEAL, OH YEAH AND $331 in sales tax!! More
RECALL Called to make appointment for a recall on seat belt. I was given several times available and was asked which one would be best for me. I picked the Called to make appointment for a recall on seat belt. I was given several times available and was asked which one would be best for me. I picked the time best for us. Don't recall who I spoke with but she was very pleasant in scheduling my appointment. Everyone was very nice. More
Great people, slow process Ron was great, extremely personable. Everyone else we came in contact with at the dealership was very nice and attentive. Staffing was low the day we Ron was great, extremely personable. Everyone else we came in contact with at the dealership was very nice and attentive. Staffing was low the day we were there so the process was a little lengthy. More
Great Service The problem with my SRX was handled in a timely and professional manner. I was able to schedule the appointment at a time convenient for me. Shane a The problem with my SRX was handled in a timely and professional manner. I was able to schedule the appointment at a time convenient for me. Shane and the Cadillac service staff are always knowledgeable, friendly, and curtious. More
Longest buying experience ever Don't get me wrong, my salesman was a great guy but the buying experience was extremely long. I'm in the car business and no one should have to sit ov Don't get me wrong, my salesman was a great guy but the buying experience was extremely long. I'm in the car business and no one should have to sit over three hours to buy a car More
Orr is awesome! Mary always schedules me at the times that are the most convenient for me, makes sure my car is picked up and keeps me informed at how things are goin Mary always schedules me at the times that are the most convenient for me, makes sure my car is picked up and keeps me informed at how things are going! Even checks to make sure all is ok when is get my car back! Orr will get my business when it is time for a new car! Thank you Mary! More
Exceptional Customer Service The service department is excellent and always goes above and beyond to make sure my vehicle is well taken care of. Everyone is always super nice an The service department is excellent and always goes above and beyond to make sure my vehicle is well taken care of. Everyone is always super nice and helpful. I always receive exceptional customer service when I'm in to have my vehicle serviced. More