Orr Chevrolet of Fort Smith

Friendly, quick and knowledgeable. Very fair. These words speak for themselves. I do not feel the need to elaborate further. Thank you very much. I was very satisfied with the results. These words speak for themselves. I do not feel the need to elaborate further. Thank you very much. I was very satisfied with the results. More

Great customer service They always have fast and friendly service. They try to help work around our schedule. We have never had problems or complaints with the service. They always have fast and friendly service. They try to help work around our schedule. We have never had problems or complaints with the service. More

Very enjoyable and professional. Everyone made me feel like we were friends and they cared about me and my problems with my car and Jason was so very nice to me. Everyone made me feel like we were friends and they cared about me and my problems with my car and Jason was so very nice to me. More

A Good Experience My Cruze developed a leak in the water pump. They got me in very promptly and handled it under the power train warranty. I was treated professionally My Cruze developed a leak in the water pump. They got me in very promptly and handled it under the power train warranty. I was treated professionally and with utmost cordiality. Joe was great! More

Great experience The staff at Orr Chevrolet were very helpful. They were all professional and helped me decide which vehicle I wanted. Thank you. I will definitely be The staff at Orr Chevrolet were very helpful. They were all professional and helped me decide which vehicle I wanted. Thank you. I will definitely be back to buy another vehicle. More

Xts used Still need a second key for my used 2016 Cadillac xts. They made the purchase of my car easy and went and picked up my other car. Still need a second key for my used 2016 Cadillac xts. They made the purchase of my car easy and went and picked up my other car. More

Sales staff was excellent, service dept inspection was poor Sales staff was A++. Professional and out of the way friendly with great communication. Knowingly paid a premium price for a premium product (approx $ Sales staff was A++. Professional and out of the way friendly with great communication. Knowingly paid a premium price for a premium product (approx $1800 over NADA). Not a negative, truck was exactly what I was looking for. Have owned the truck exactly 30 days yesterday. Truck has some front end problems that should have been caught by the Service Dept. The track bar was loose, the bolt actually fell out causing the front axel to freely float left and right. Fortunately no damage although could have been catastrophic. Have already replaced all steering components due to bad tie rod ends. Local tire shop found that ball joints on both sides were bad, replacement coming soon. Turbo nozzle is sticking in open position with exhaust brake operation, hopefully it can be removed and cleaned without needing turbo replacement (big $$$). Regretably the premium price I paid ultimately did not reflect the mechanical condition of the truck. All said..... I would have still purchased the truck knowing the work needed, but NOT at the price I paid as I have invested several thousand dollars in repair over a 30 day period. More

Tried to push me into a vehicle I went looking to buy a truck. The salesman & sales manager continued trying to push me into vehicles that I wasn't interested in & kept trying to get I went looking to buy a truck. The salesman & sales manager continued trying to push me into vehicles that I wasn't interested in & kept trying to get me to sign documents that if they could get payments at a price they knew I really wasn't comfortable with in the first place, that I would buy a vehicle that day. Well obviously a signature of any kind is binding so I refused. Even after I left & said I wanted to think on it, the salesman continued to call me up to a month after my visit. It has been almost 2 months since I went & I continue to get calls & texts. I will never go back. It was the most uncomfortable experience I've ever had. More

Just another poor dealer Thought ORR was a reputable name and trusted they sold only good quality vehicles. Problems since day one. Pretty easy fixes but service ignored my Thought ORR was a reputable name and trusted they sold only good quality vehicles. Problems since day one. Pretty easy fixes but service ignored my concerns/requests. I understand it is a used vehicle, but should not have had problems the first day I brought it home. More

Almost Good Love my GMC Sierra the sales follow through not so much.... left with my new truck with promises made but never kept. Several phone calls and text tha Love my GMC Sierra the sales follow through not so much.... left with my new truck with promises made but never kept. Several phone calls and text that were never returned. More