
Orr Chevrolet of Fort Smith
Fort Smith, AR
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Waited 1 week to get a service appointment, then Waited 2 hours to be told they can’t fix my car and I have to take to the ford dealership. If you can not service a car why do you sell it and then I buy and hours to be told they can’t fix my car and I have to take to the ford dealership. If you can not service a car why do you sell it and then I buy and extended warranty that if I take it somewhere besides ORR I have to pay a deductible. The service department needs to have the correct equipment to diagnose and repair a problem. More
Have taken my vehicle in for service multiple times stating issues I was having. If you’re not just going in for an oil change it seems like the service department always has an excuse not to do the wo stating issues I was having. If you’re not just going in for an oil change it seems like the service department always has an excuse not to do the work you’re requesting or they just completely overlook mechanical issues causing problems with your vehicle. It took me three different trips to Orr Chevy to get my truck looked at properly and mechanic told me the potential root cause. I also requested an alignment but how convenient the alignment machine was out of service. The next day I took my truck to a different mechanic shop since it seems Chevrolet never can complete the work you need done. The shop gave me an alignment for half the price I would’ve been charged at Orr Chevy and they also found my control arm for my passenger front tire was bad and could fail at any minute. This was something Orr Chevrolet definitely did not catch or even bother to inform me of. Unacceptable and unprofessional as it gets. I will never be using Orr for my service needs again. More
The service was very good. It was a very good experience the salesman Robbie explained everything in detail It was a very good experience the salesman Robbie explained everything in detail More
My advisor was amazing the only reason for not giving 5 stars is the lack of free snacks coming from central Arkansas they always provided refreshments while I waited! Orr stop being cheap and provide the stars is the lack of free snacks coming from central Arkansas they always provided refreshments while I waited! Orr stop being cheap and provide the people that spend money w you with some refreshments! More
Brent our salesman was amazing and patient with us. Brent worked so hard to get us in the vehicle we wanted as well as a payment that fit our needs. We are definitely impressed with Brent. Brent worked so hard to get us in the vehicle we wanted as well as a payment that fit our needs. We are definitely impressed with Brent. More
Service department excellent overall. Service advisor Eduardo found one part to be on back order with Chevrolet and worked hard to find options. Parts department finally located acre manu Service advisor Eduardo found one part to be on back order with Chevrolet and worked hard to find options. Parts department finally located acre manufactured part when Chevrolet didn’t come through. Service managed Jarred and Eduardo worked constantly and kept me informed along the way. More