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Oro Ford
Oracle, AZ
84 Reviews
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Showing 84 reviews
February 11, 2015
Outstanding Dealership and Staff!! I was in the market for a competitively priced 4wd truck with ample cabin room. After shopping around for several weeks and conducting research online I was in the market for a competitively priced 4wd truck with ample cabin room. After shopping around for several weeks and conducting research online I went to Oracle Ford to take a closer look at the Ford truck lineup. Everyone there has a laid back approach and is anything but pushy; they are sincerely there to help. I told the salesperson exactly what I was looking for and that I was in no hurry to make a decision, “call me when you have something that fits my criteria”. They finally got a truck that fit all of my criteria but one, the price. The management worked with me and actually procured a better financing rate than what I was able to find on my own. They were able to make the price fit my budget and had the vehicle ready to go when I arrived to sign the paperwork. I visited several dealerships in the Tucson area and Oracle Ford was hands down the easiest and most pleasant location to shop. I’ve always been a Toyota advocate, but provided this truck impresses me mechanically as much as I hope it does, I’ll be back to Oracle for my wife’s next vehicle. Absolutely great overall experience. More
by Nick
Employees Worked With
Rose Ann Weaver, Kurt Christiansen
Helpful January 28, 2015
Absolutely no help in identify/resolve a cooling problem My Ford Thunderbird overheated one evening, the next day I added a gallon of water to the reservoir and drove 24 miles to the dealership. When I arriv My Ford Thunderbird overheated one evening, the next day I added a gallon of water to the reservoir and drove 24 miles to the dealership. When I arrived the cooling system boiled over again, I left the car at the dealership. The problem was identified as a bad upper radiator hose (seam leak), they recommended replacing the hose, thermostat, and thermostat housing ($600) which also included flushing the power steering system (condensation), oil/filter service. When the hose and thermostat housing were removed they discovered a foreign substance in the cooling system. They recommended and I authorized removing various other top side hoses. Later, I received a call informing me the foreign substance was also found in the heater hoses and encouraged me to come into the shop to see first hand what they had discovered. The next day I met with the Service Advisor (SA) and indeed saw a caramel colored substance in the heater hoses. The substance had a consistency ranging from liquid to peanut butter. No one in the service department had ever seen this foreign substance before. When I asked if there was a Lab. we could contact to have the substance analyzed they did not know of one, nor had they contacted Ford to seek their assistance in identifying the substance. The SA recommended removing the lower hoses for further investigation, which I authorized. The next day the SA called, they did not find the substance in the lower hoses. The SA recommended replacing the heater core, heater control assy. etc. for an additional $4500. I explained, not knowing what the substance was or how it got into the cooling system I could not justify the additional expenditure. I further explained, my insurance company would not consider vandalism until I first identified the substance as foreign and also a reasonable explanation on how it had gotten into the cooling system. Therefore, I asked them to put it back together, flush and service the cooling system as best they could and I would have a tow truck pick the car up. The SA subsequently informed me the car was ready and I could drive it home. I contacted a Tucson Ford dealer who directed me to a Catapillar repair facility in Tucson which had a analytical Lab. The substance was identified as "water and glycol" (antifreeze). They surmised that it was might be a "stop leak product" and was soluble in warm water. The cooling system has functioned normally in daily driving since I left the dealership. I wonder if Ford's unique antifreeze could solidify when subjected to very high temperatures which happened at least twice in my thunderbird. I have contacted Ford regarding this issue. I am very disappointed that your service dept. did not offer any assistance in resolving this matter. More
by leo
Employees Worked With
JR Solis
October 21, 2014
Excellent service experience Ford CMax service very friendly. Nice waiting environment. Able to make an appointment change on short notice. Nice drive out from Tucson. We'll b Ford CMax service very friendly. Nice waiting environment. Able to make an appointment change on short notice. Nice drive out from Tucson. We'll be back and highly recommend them. More
by R&B71
Employees Worked With
JR Solis
October 01, 2014
Amazing experience! I have been purchasing vehicles for over 45 years and this was the best experience yet. I bypassed a much larger "branded" dealer and drove 65 miles I have been purchasing vehicles for over 45 years and this was the best experience yet. I bypassed a much larger "branded" dealer and drove 65 miles (one way) to meet with the folks at Oracle Ford and view their F-150s. Frank greeted me in a warm and friendly manner and proceeded to show me the vehicles I was interested in. He was very knowledgeable about both of them as to features, history, etc. and so we took off on test drives. It wasn't long before I'd made my choice so back to the office for what I expected to be the normal, but long, process of trade-in and purchase. Imagine my surprise to have a couple of forms to fill out, a short waiting period for the appraisal of my vehicle, another short period on financing, and then signing the documents - BOOM, I was done. In fact, it probably to me longer to drive to Oracle and transfer my belongings from my older F-150 into the new one, than it did for the purchase process. And the best part, I never felt like I was dealing with sales force. It was more like talking with friends. There is no question on whether or not I would buy a Ford Truck since I have owned a 1951 (should have kept that one), a 1963 uni-body (really should have kept that one), a 1983,a 1993, a 2004, and now a 2011. The question would be "which dealer ?", but not any more. Oracle Ford and their staff is exactly what is right with a dealership. Go see them, it will be worth your time. More
by psummers1001
Employees Worked With
Frank Martinez, Mike (finance), Patrice Ross
July 26, 2014
The Worst Experience Ever I bought my 2012 Ford Focus at Oracle Ford in March, 2012. Nadia and Kurt were great. I have no complaints about the Sales process. However, after I bought my 2012 Ford Focus at Oracle Ford in March, 2012. Nadia and Kurt were great. I have no complaints about the Sales process. However, after Sales service and customer service are the worst I've experienced in over 30+ years, various model vehicles and four states. Just awful. The Focus has well known issues with the transmission, which is why I have brought it back in several times. They have not been able to correct the issue and according to my paperwork, couldn't find anything wrong at least twice. The car will not shift into gear when taking off at a red light, rolls backwards on a hill and hesitates and shudders on good days. On one visit, in Sept. 2013, I brought the car in again for the same issue, it would not shift into gear and I had to pull off the road. I also asked them to check and see why my air bag light would not go off. I suspected, and told them so, that a pack rat had chewed a wire. They confirmed my suspicion and charged me for the diagnosis as well as having me sign off that I knew about it, for liability reasons. I could not leave my card long enough to have it fixed at the time or have the cash to fix it. On my next visit, for the same transmission issue, the car was out of warranty but on the extended warranty. They also found that I had a wheel bearing going out and I authorized them to fix that and was told I'd have a $100 deductible to pay. JR and Jeff both called me and told me I had an air bag light on and I reminded them that they had already checked that for me last time. I asked them to please check in their computer system. Jeff called again to let me know it wouldn't be ready when they thought it would because they ordered the wrong part for the wheel. He again verified that it would cost me $100 when I came to pick it up. When I got there, they had charged me double that plus some. I asked why and JR informed me it was for the "rat damage diagnosis". I reminded him again that he'd diagnosed that before and that I did not ask or authorize them to do so again. Why would I? He tells me that he can't fix it that his manager would call me on Monday. He did not. I did not hear from anyone for over a week. When I did, they tried to tell me the additional fee was for the "diagnosis" because it was not covered by my warranty. I again told them to please check their system, that they had already diagnosed this and was not asked to do so again. They apparently do not check their system but being in the Technology field for 30 years, I know that their system is supposed to have everything that was on my receipt in it, by both customer number and VIN. They have refunded my money but, claim that it is an act of Good Will as "it was not covered by my warranty." Really? Did anyone listen, did anyone check their system? And the only apology Jeff could muster was a very condescending "I'm sorry if you feel you were mistreated." Not for the lemon vehicle, for their extremely poor customer service or for charging me again for the same diagnosis but for "if I felt mistreated." Never again. I pity the person who buys my now traded in Ford. Every manufacturer has issues but how they are handled is how they retain or run off customers. More
by cdubaz
Employees Worked With
Jeff - Service Manager, JR Solis
June 10, 2014
Go To Oracle Ford This was the smoothest, least stressful car buying experience ever. We got a great price on an amazing truck, and the customer service was terrific! W This was the smoothest, least stressful car buying experience ever. We got a great price on an amazing truck, and the customer service was terrific! Would absolutely buy another vehicle from them when the time comes! The whole process did not take all day either. I cannot say enough good things about our experience at Oracle Ford! Go in and see for yourself! More
by emtkn
Employees Worked With
Dan Beckwith, Patrice Ross
April 15, 2014
Ford Trucks Rule I have driven every kind of pick-up truck under the sun and FORD is hands down the best all around pick-up truck in the world - - - My last 150 served I have driven every kind of pick-up truck under the sun and FORD is hands down the best all around pick-up truck in the world - - - My last 150 served me for over 20 years - - I certain this new one will outlast me - - - great product - - great dealership - - well worth the drive up from Tucson - - - More
by DonM23968
Employees Worked With
Katheryn Wilhem
February 28, 2014
Kathlyn was great to work with. I never felt any pressure to buy anything. She answered all of our questions. If she didn't know the answer, she immediately got the answer and came back to us. Sh pressure to buy anything. She answered all of our questions. If she didn't know the answer, she immediately got the answer and came back to us. She was very friendly and professional. I've purchased my last 9 new vehicles in Tucson, but I definitely will go back to Oracle and deal with Kathlyn from now on. I highly recommend her and the dealership. More
by 54buick
Employees Worked With
Katheryn Wilhem
February 04, 2014
I was very pleased with the entire process. The staff was very courteous and accommondating. All my questions were addressed in a timely manner. I would highly recommend this dealership. very courteous and accommondating. All my questions were addressed in a timely manner. I would highly recommend this dealership. More
by pauldeanna
Employees Worked With
Katheryn Wilhem
February 03, 2014
Outstanding customer service from all employees from the minute we walked in the door. We were not pressured in any way. Nadia listened to our questions and answered all questions directly and to our satisf minute we walked in the door. We were not pressured in any way. Nadia listened to our questions and answered all questions directly and to our satisfaction. We bought a pre-owned truck and of the two issues we found, one was corrected on the spot and the other will be corrected when the parts arrive. The entire process was smooth and we appreciated the true customer SERVICE that was provided today. I would definitely recommend this dealership to anyone who wants to experience what purchasing a vehicle SHOULD be like. All car salespeople should learn from the team here. Thank you, Oracle Ford! More
by helomedic
Employees Worked With
Nadia Byerly, Kurt Christiansen
