Orlando VW South

Ivan was laid back, but followed up when needed. He knew the products and steered me in the best direction. The car is great and is a n awesome value. the products and steered me in the best direction. The car is great and is a n awesome value. More

I am very pleased with both my car and the service I received. Ivan and Dallas were awesome. They quickly found what I wanted and put everything together in a few hours. By the time I got there to pick received. Ivan and Dallas were awesome. They quickly found what I wanted and put everything together in a few hours. By the time I got there to pick up my car everything was done exactly how we had discussed. No games! I had previously gone to another dealership in the area and had left due to the pushy and dishonest sales staff. I’m so glad I did and ended up at Orlando VW South instead. Ivan has followed up immediately on a few questions I had after the purchase as well. I am recommending these guys to everyone I talk to! More

Ivan is super attentive and easy going. He helped me every step of the way with zero pressure. I love my new Volkswagen agon Tiguan! every step of the way with zero pressure. I love my new Volkswagen agon Tiguan! More

Purchase of new vehicle. Outstanding and professional customer service. Very helpful and assisted me through the buying process. Great assistance showing car technology featu Outstanding and professional customer service. Very helpful and assisted me through the buying process. Great assistance showing car technology features. Thanks Ivan and Rob Topping.. . More

Ivan was amazing, helped my mom get into her new bettle. I would highly recommend Him at VW south ORLANDO if you are in the market for a new or used car. I would highly recommend Him at VW south ORLANDO if you are in the market for a new or used car. More

Great customer service, made the process painless and exciting. Great job Ivan, I’ll definitely send people your way if and when they are ready to upgrade. exciting. Great job Ivan, I’ll definitely send people your way if and when they are ready to upgrade. More

Great exoerience!! Ivan was wonderful and so patient! He took me through every step from getting into a new car (THANK YOU!) to keeping my old lease. He went above and b Ivan was wonderful and so patient! He took me through every step from getting into a new car (THANK YOU!) to keeping my old lease. He went above and beyond! He was amazing! If I get a new car, I will always go to IVAN! He's the best! Thank you again! More

Our car was repaired for TDI got back with terrible diesel smell (I could taste it it was so bad) then they did 3 ozone treatments and it now has a chemical smell and I can’t drive it. diesel smell (I could taste it it was so bad) then they did 3 ozone treatments and it now has a chemical smell and I can’t drive it. More

Frustrating **update I received a call from the customer relations manager who was reaching out to apologize for the situation, or at least for how I felt about **update I received a call from the customer relations manager who was reaching out to apologize for the situation, or at least for how I felt about the situation. Apparently the dealership believed that I had agreed to the $200 payment as compensation for them not fixing the door panels (I did not agree to this, however I did pick up the car and accepted the $200 check at that time.) In fairness (and because everyone at the dealership was extremely friendly) I updated the review to 3 stars. It is unfortunate that this miscommunication happened, however at least I understand how events transpired and why they are unwilling to remedy the situation. ** We purchased four vehicles at this dealership last month (One for my wife, my mother, my best friend, and one for myself). Unfortunately, while they were very friendly throughout the whole process they did not honor their contract for one of the vehicles that I purchased. The other three transactions were great and I really liked working with Laura (our salesperson), the sales-manager, and with Fredy (the finance guy). We had already completed the purchase of three vehicles and were looking for one more inexpensive vehicle. I test drove a VW golf and was ready to pass on the vehicle due to a sagging headliner and dirty/damaged door panels (the fabric was falling off and a dirty brown adhesive was leaking out of the panel). In order to convince me to purchase the vehicle they stated that they would repair both the headliner and the door panels. I agreed and we finalized the deal. A couple of weeks later they stated that they were unable to fix the door panels (despite the agreed upon contract) and issued me a check for $200 to compensate me (though this was not an acceptable resolution for me). They had fixed the headliner. The cost for the door panel repair (at least the only bid I have been able to find) is in excess of $1000. They will not cancel the sale (despite the fact that I clearly stated I did not want the vehicle if it was in it's current condition). They have made zero effort to resolve the situation and I was told that there is not anything else that they can/are willing to do. When they asked what resolution I would like to see I replied that I would like the contract that we had to be honored and the door panels fixed, or the sale to be cancelled as I clearly did not agree to the sale as it is now. I have yet to receive any reply. More

Got me in the car I wanted without any hassle or haggling. They were straight to the point and quick with their responses. Love my new car! haggling. They were straight to the point and quick with their responses. Love my new car! More