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Orlando VW South

Orlando, FL

4.6
364 Reviews

1406 W Sand Lake Rd

Orlando, FL

32809

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Showing 364 reviews

June 30, 2024

Absolutely nothing promised but a truly exceptional experience at VW with Jeff and everyone here More

by Constanza Gatica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Kehler
June 22, 2024

I had an amazing experience at Orlando VW South. My service appointment went smooth and Christian kept me informed through the entire process. I highly recommend Orlando VW south to anyone needing s More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
June 10, 2024

Excellent all around! Jacob and Laura did an excellent job keeping me informed and well taken care of! More

by Dom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob and Laura
Jun 11, 2024 -

Orlando VW South responded

We're thrilled to hear you had an excellent experience at Orlando VW South! We appreciate you taking the time to recognize Jacob and Laura for their outstanding service. At Orlando VW South, we prioritize exceptional customer care and keeping our clients informed throughout the service process.

June 07, 2024

Omar is the best agent to work with. He was flawless with his execution selling the vehicle my wife and I bought. More

by dfran81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Arredondo
Jun 10, 2024 -

Orlando VW South responded

Thank you for taking the time to share your positive experience at Orlando VW South! We are thrilled to hear that Omar provided exceptional service throughout your car buying journey.

June 01, 2024

I highly recommend seeing Ariana, she was amazing ! She was very professional , made sure all of our needs were met , and got us the best deal! More

by Sconlon1015
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariana
Jun 03, 2024 -

Orlando VW South responded

Thank you so much for the fantastic review of Orlando VW South! We're thrilled to hear you had a positive experience and especially appreciate you recommending Ariana.

May 18, 2024

My experience at the dealership was great from the moment we arrived. Ariana Soares was waiting for us outside and from that moment she took the time to answered all our questions in a professional demeanor More

by maryita26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariana Soares
May 22, 2024 -

Orlando VW South responded

Thank you for the fantastic review of Orlando VW South! We're thrilled to hear that your experience was great from the start, and that we could make the car buying process enjoyable and informative. Thank you for choosing Orlando VW South. We look forward to serving you again!

May 14, 2024

Luciana Supelano me atendió y me dio un excelente servicio lo cual siempre estuvo pendiente en como poder ayudarme y poderme conseguir el carro que quería, la verdad que muy agradecido con ella!!! More

by Alexis P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luciana
May 13, 2024

VW south in Orlando was great. It was clean, they were friendly, approachable, and patient. Lucinda and Miguel made buying my Taos as pleasant an experience as you can hope for whe More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucinda, Miguel, Carlos
April 13, 2024

Lied and tried to cover it up by saying I simply didn't understand what the various fees are, unfortunately for them I'm capable of reading the fine print that says exactly what the various fees are. More

by cloaca.ginkgo_0y
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jacob Campbell
Apr 17, 2024 -

Orlando VW South responded

Thank you for reaching out and sharing your experience at our dealership. We sincerely apologize that you felt misled regarding the various fees associated with your vehicle purchase. We understand your frustration, and we value customer transparency throughout the entire buying process. At Orlando VW South, we strive to ensure all fees are clearly explained before finalizing any contracts. It's clear we fell short in your case, and we sincerely apologize for any confusion this caused. We want to assure you that we take your concerns seriously. To discuss your specific situation and ensure you have a clear understanding of the fees included in your purchase, we would like to connect you with Luis Miguel. His email address is lperez06@vtaig.com. Luis is committed to transparency and can walk you through each fee included in your contract and explain its purpose as well as answer any questions you have regarding the fees and ensure you feel comfortable with the final terms. We apologize again for the negative experience. We value your business and hope to regain your trust through open communication and a commitment to a better customer experience.

March 18, 2024

Horrible comunication . Everything id automated i keep getting email on how was my visit and if i got all the information i needed it . I called for two days straigh never t More

by Doug s
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sebastian, kyle nunez and shannon
Mar 21, 2024 -

Orlando VW South responded

Hi Doug, thank you for sharing your experience with us. We apologize for the lack of communication you experienced and understand your frustration. We are constantly working to improve our processes and customer service. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better.

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