Back

Orlando VW North

Orlando, FL

4.5
615 Reviews

1050 Lee Rd

Orlando, FL

32810

Directions

By Type

Showing 615 reviews

September 15, 2023

The ABSOLUTE WORST car buying experience of my 70 years on this planet. Though Salesman PHI VO was a great brand ambassador for VW and provided timely, considerate sales engagement, that's where the "good More

by D2Rector13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wayne Mcgilvray, Robert Ondercik
Sep 18, 2023 -

Orlando VW North responded

We appreciate your kind words about our Salesman, PHI VO. We take your concerns seriously and have escalated them to our team for further investigation. We apologize for any inconvenience caused and will work towards improving our customer experience. Please contact Randy Dulaney at Rdulaney@vtaig.com and we will do our best to make this better.

Sep 18, 2023 -

D2Rector13 responded

Mr. Dulaney's non-apology the first three times he had an opportunity to respond while this situation was recoverable has at least improved in the past month, since we notified him that we want nothing further to do with either Orlando VW North or South. The 30+ years of loyalty and trust we ONCE HAD to this specific dealership has been irrevocably broken by Mr. DULANEY and his team. Fortunately VW Corporate Customer Care did value our years of brand loyalty and we'll be taking our business to a dealer who walks the talk of the VW Brand promises to its customers. We wish Mr. DULANEY all the best in whatever happens at a dealership we'll NEVER do business with ever again. And, to any potential customers considering doing business there: they didn't value our business or respect our wishes while we were recovering from illnesses, how can you trust them to respect yours?

Sep 19, 2023 -

D2Rector13 responded

Updated per DEALER RATER request

August 21, 2023

Always an experience to purchase a vehicle from this dealership. Great deal on 2023 Taos! More

by cheriegreene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo, Ed, and Roger- The best team ever! All 5 stars
Aug 22, 2023 -

Orlando VW North responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 14, 2023

Shabby facilities and when it rains the parking lot is a moat - the place looks like a used car lot located outside the city limits and kept up to 3rd World standards; shame on you VW! When buying new as More

by gcastello99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ed xxxx?
Aug 01, 2023 -

Orlando VW North responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com and we will do our best to make this better.

July 11, 2023

I just purchased a Taos from VW North. John Concepción was wonderful, he listened to what I wanted and helped me choose the perfect car for me. He was so easy to work with and made the who More

by bibijmz8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, Robert Ondercik, John Concepcion
Aug 01, 2023 -

Orlando VW North responded

Thank you for your positive review!

April 21, 2023

This was the fastest deal ever. I was in and out with my new car in 45 minutes. They gave me a great deal on my trade, and I didn't even have to argue on the price for the new one More

by Syfy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Gold, Chris Parks
Apr 24, 2023 -

Orlando VW North responded

Thank you for your positive review!

February 27, 2023

After totaling my car I was convinced I had to buy another VW. Besides the outstanding safety features that allowed me to walk away from the 9 car pileup, my Tiguan was comfortable, sporty, and a bea More

by Grateful Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob in finance, Brian Alexander, Chris Parks
Mar 09, 2023 -

Orlando VW North responded

Thank you for your positive review!

January 26, 2023

Really hard worker, helped me and my family through this process. Thank you so much! More

by Christian C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo Nieves
Feb 13, 2023 -

Orlando VW North responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

January 21, 2023

Best dealership! From the clean, bright customer areas with Awesome Coffee! To the front office staff, Nakhita to the greatest sales associates! Angelo - you are the More

by ChrisC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Jacobs, Wayne Mcgilvray, Nikhita Flagg, Angelo Nieves
Feb 13, 2023 -

Orlando VW North responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

January 11, 2023

Easy, prompt and professional! Brett and Jayden were knowledgeable, read the room and delivered impeccable service. Best in class! More

by Megc7761
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jayden Santiago, Brett Gold
Feb 13, 2023 -

Orlando VW North responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 02, 2022

Great staff, honest, very upfront, helpful, and most of all patient. Thank you to Brett, and Wayne, with Danny as a Manager fantastic team. More

by Charlotteprincess33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Jacobs, Brett Gold, Wayne Mcgilvray, Robert Ondercik, Steven Belk
Dec 08, 2022 -

Orlando VW North responded

Thank you for the positive review!

2
...