Orlando INFINITI
Orlando, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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My experience with Orlando Infiniti has been top notch. My new car purchase spanned a few months from the test drive to the paper signing. Natalya was extremely attentive to my variety of requests, even a My new car purchase spanned a few months from the test drive to the paper signing. Natalya was extremely attentive to my variety of requests, even allowing me to put one car on hold whole a separate car was on order, on the off-chance that car incentives changed dramatically at year's end. When it was all done, I am thrilled with my purchase because the car rocks and they were extremely willing to negotiate. Now that I have purchased the car, Orlando Infiniti has been teriffic with their follow-up care. They contacted me to answer any questions that may have come up after driving my car for a few days, and they CONTINUE TO WORK WITH ME on my desires (rear spoiler, rim locks) even though I have inked the deal. It is clear to me now that Orlando Infiniti is not only interested in selling me a car, but establishing a life-long customer. More
I bought from this dealer because they gave me the best price on a G37 sedan. I worked with Damian Castillo over the internet and phone, though I am unsure if he is the dedicated Internet sales agent. I price on a G37 sedan. I worked with Damian Castillo over the internet and phone, though I am unsure if he is the dedicated Internet sales agent. I live in Tampa, but this dealer offered a price that made it worth my while to drive and buy from them. Pickup experience was generally pleasant, with no suprises. Some up-sell for add-ons, but not a hard sell. One of the models promised in stock before I left Tampa was in fact was sold before I arrived, but Damian brought another identical one to me the next morning and we met 1/2 way between Tampa and Orlando. Additionally, he sent me an iPod cable via overnight UPS when one was missing from the vehicle. I highly recommend giving them a call if you are in the market for an Infiniti in Florida. Recommended dealer. More
I had a pleasant buying experience from Orlando Infiniti. Manny was very friendly, courteous and knowledgeable. Aside from giving me a good deal, he made sure the vehicle with the color and exact options I Manny was very friendly, courteous and knowledgeable. Aside from giving me a good deal, he made sure the vehicle with the color and exact options I wanted arrived on the date I required. They also have a new owner car clinic which was great because not only do they acquaint you with the services of owning an Infiniti, they also make sure they answer any questions you may have specific to the vehicle you just bought. More
Dalemarie was great to work with. She listened to my needs and provided the best experience she could. The car was great, she explained all the options, and provided responsive communications both via p needs and provided the best experience she could. The car was great, she explained all the options, and provided responsive communications both via phone and email. Only "down side" was the price of my trade-in but for tax reasons I went with what they offered. Overall I'm satisfied with the experience and my first run of service (elective, not mandatory) met my high level of expectations. More
I was very pleased with my experience at Orlando Infiniti. DaleMarie was a pleasure to work with, she was prompt in responding to my emails and phone calls, and always answered all my questions and Infiniti. DaleMarie was a pleasure to work with, she was prompt in responding to my emails and phone calls, and always answered all my questions and concerns that I had. I was shopping around at a few dealers and Orlando Infiniti was by far the easiest and best to work with. They were willing to give me more then a fair value for my car without me having to haggle over the price. Their customer service is the main reason, I will continue to purchase from them, even though there are 3 other dealers that are closer to me. More
Our salesman, David Menne, provided excellent sales service as well as service after the sale. David quickly and thoroughly responded to our very specific requirments for options on the Infiniti we de service as well as service after the sale. David quickly and thoroughly responded to our very specific requirments for options on the Infiniti we desired. He also ensured we were comfortable operating all the new gadgets on the car. And followed up to answer any additional questions that we might have. David was a delight to work with right from the first moment we met. He's quite professional but also has a great sense of humor. And he found us exactly the car we wanted at a very competitive price. Overall, the best car purchasing experience I've ever had. The service for our first scheduled maintenance was also superb. We definitely highly recommend this salesman and dealership, and the awesome Infiniti vehicles. More
This is my 4th lease with Orlando Infiniti. They have always gone out of their way to make the process painless and quick (two factors that are critical to me.) While I'm not sure that I've always gotten always gone out of their way to make the process painless and quick (two factors that are critical to me.) While I'm not sure that I've always gotten the absolute lowest pricing, I've never been dissatisfied with the deal. The cars are typically a much better value than other luxury brands and they perform extremely well. On the occassions that we've needed service Orlando Infiniti has always been helpful and efficient. I've dpne business with them for over 10 years and I would (and have) recommended them to anyone looking for great service. More
Of the ten or so vehicles I've purchased over my lifetime, this was the best auto buying experience by a mile. Scott was friendly, professional and had great product knowledge. Very little negotiat lifetime, this was the best auto buying experience by a mile. Scott was friendly, professional and had great product knowledge. Very little negotiating was required since their first offer was very close to my target price right off the bat. Since buying the G37, I've had some experience with the parts department buying accesories. Again, wonderful people. I highly recommend Orlando Infiniti and Scott McIntosh for your next vehicle. More
We've been doing business with Orlando Infiniti for fifteen years or so. That probably says it all. The car brand has been excellent, the service - they do it right the first time. The one time that wa fifteen years or so. That probably says it all. The car brand has been excellent, the service - they do it right the first time. The one time that wasn't true, when I brought the car in, they said it was their fault and fixed it free. I don't know of many dealerships where integrity of the service department can be counted on. As far as sales goes, there has never been any pressure to 'buy now'. I've dealt with the Dalemarie for some years. She has answered every question we have ever had. She and Sean, the sales manager, have gone out of their way to be of assistance in solving problems even long after the sale. As for price, they offered a 5% discount off the MSRP + $1000 loyalty discount Infiniti offers. Trade-in offers are fair; they offer the blue book value unless the car has a major problem. Also, once the bottom line and payments were agreed to, that's what I paid; I've never had any unpleasant fine print surprises down the road. Service prices are high, but not much higher than those quoted by 3rd-party mechanics. In summary, this is a dealer that gives you what you pay for: a quality product, quality support, and integrity. I would highly recommend them to anyone who asks. More
The dealership and its staff presented me a very pleasant and hassle free buying experience. Mr. Graham was very cordial and knowledgeable about the vehicle and the various options and packages available. and hassle free buying experience. Mr. Graham was very cordial and knowledgeable about the vehicle and the various options and packages available. He did a very thorough job of informing me about the various controls and features of the vehicle I eventually bought. Furthermore, he offered to give me a tour of the dealership and the many amenities they offer. The interior is very open, warm and inviting. The art and jewelry around the building gives the presence of an art gallery; which in my personal opinion these vehicles are rolling works of art. From the moment you walk in to the building you are greeted by the front desk personnel. I am very particular and pay very close attention to details. One small detail I noticed and appreciated was the dealerships approach to time. When you make an appointment with your salesman, they are there waiting and ready to greet you. My time is very valuable to me and I greatly appreciated their understanding and respect of it. Finally, anyone looking to buy their next vehicle should give this dealership and Mr. Graham a chance. Joe A, Oviedo, FL More