Orlando INFINITI

this dealership provided me with excellent service when i came in looking for a car to buy. i ended up buying a g37 sedan and the whole process was made seamless by kevin sternett and the rest of the staff. came in looking for a car to buy. i ended up buying a g37 sedan and the whole process was made seamless by kevin sternett and the rest of the staff. they also haven't forgotten me now that they have already sold me the car, very responsive and responsible. i was a long time bmw person but this dealership was able to sway me to infiniti, that's how good they are. update: 7/29/10 time to have my 1st oil change so i called the dealership for an appointment. can you believe i have to wait a week for an oil change? this is the 1st dealership i've seen where you have to wait so long for an oil change that most other dealerships can do even without an appointment. amazing! this leads me to my next point, i bought an elite maintenance plan when i bought my car. big mistake! there's nothing elite about this kind of wait. so of course i cancelled it. kevin from sales and janet from finance were of course very nice and apologetic about this. unfortunately there is onloy so much that they can do about this. the car is excellent but the service department needs a lot of work, otherwise they will bring this car dealership down a few notches. More

This is the 3rd Infiniti I have had - 1 leased; 1 purchased and now bought an Infiniti 2010 M. I have always had a pleasurable buying experience with this dealership. I have followed this dealership purchased and now bought an Infiniti 2010 M. I have always had a pleasurable buying experience with this dealership. I have followed this dealership from Eatonville to their new location. For this purchase I did a comparison shopping of other autos (e.g., Honda, Lexus, Acura) and I just wanted to go "home". The two things that set this dealership apart from others is "customer service" and the "non-pressured selling environment". I met with my salesperson Carey almost 6 months ago and she was patient and concerned that " I do and buy what felt right for me." Kudos to her for that attitude. Mr. Sean O'Sullivan was fair regarding pricing and I did my homework. He listened and was willing to engage in a "win-win" situation (hmmmm a Covey business principle). Carey came to my home to do a "detailed" explanation of each feature of the car and it was much appreciated. I have also had the pleasure of having a consistent service representative (Julio) during my Infiniti auto ownership. I would like to thank him for excellent service. I would recommend this dealership. More

I recently purchased a new Infinity G37 coupe through the Internet Sales Program. I was very pleased with the process and helpfulness of the staff of Orlando Inifinty. Internet Sales Manager Kevin McGill an Internet Sales Program. I was very pleased with the process and helpfulness of the staff of Orlando Inifinty. Internet Sales Manager Kevin McGill and Sales Consultant Nigel Ramsaroop provided prompt and complete information prior to the sale. I unexpectedly found myself passing the dealership late in the afternoon on a Saturday. Even though I did not have an appointment, I stopped in. I was greeted cordially by Kevin and Nigel. I had already done considerable research and knew what I was looking for. Orlando Infinity had the car I was looking for at a price I wanted to pay. The transaction was quick and painless. The staff actually stayed after closing hours to complete the paperwork and prepare the car for me to drive out that evening. I was in and out with my new car in a little over an hour. Nigel went over the features of the car with me, including programming my cellular phone into bluetooth, etc. Since purchasing the vehicle, I have spoken with Nigel twice by phone and he has been very helpful on both occassions. Overall, I am very happy with my experiences with Orlando Infinity and their staff. Hopefully, my continued dealings with the dealership will be as pleasant. More

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Very smooth transaction. No gimmicks or pricing games! Available inventory is viewable on-line & includes the option packages installed on each car. This is the 1st Infiniti dealership I've encountered th Available inventory is viewable on-line & includes the option packages installed on each car. This is the 1st Infiniti dealership I've encountered that truly embraces and knows how to handle sales generated via the internet ! Manuel was easy to work with and knew the features, functions and available options of the car 100%. We noticed 1 minor issue with the car we chose during the test drive and that got repaired prior to delivery. Manuel was even able to get the windows tinted as we requested on very short notice, saving us a trip back to the dealership. Orlando Infiniti is actually further away from me than 2 other dealers, but the aggressive pricing and accommodating staff make it worth the extra drive time to get there. And it appears their service is 1st class as well ! More