Orlando INFINITI

Sara Morris is super tech adviser with great personality and great knowledge. Sara understands very well the customer issues and writes the problem for the mechanic with precise and correct detail, so when and great knowledge. Sara understands very well the customer issues and writes the problem for the mechanic with precise and correct detail, so when ever you get the car after they worked on it, there is no need to come again. She always ensures that the customer has no further issues or concerns before he leaves the dealership site. I always enjoy and have great pleasure to know that she will never leave me lost without an answer, or leaving the place with a doubt. I always very delighted to know that the all staff of this Orlando Infiniti dealership will treat you in a royal manner. Thank you so much!!!! I also would like to take this opportunity and to thank from the bottom of my heart, my sincere appreciation to Mr. Peter Wilson (The owner of Orlando Infiniti) for stepping forward very recently, in resolving personally a concern and issue I had encounter. I called Mr. Wilson and described to him the case. Within less than an hour, Mr. Wilson returned my call and informed me that he resolved the matter in my favor, and told me to arrange for the service on their/his cost. I have to indicate that Mr. Wilson with his very busy schedule volunteered to take the issue and worked it with the Infiniti consumer affairs, and achieved great positive result. This shows me again, how much this dealership value their customers. They do not sale you a car because they want to make the buck from you, but they want to sell you a car and service you because they care and value your money for the product you purchased from them, or purchased in some other place, but servicing you with respect and care. Orlando Infiniti is my first choice, and recommend it for everybody else. Please try and find that this is the truth. You will bond your relationship with great " family" of all the workers there, the staff and the management. Thank you Orlando Infiniti!!! More

Terrible Horrible. The worst service I have EVER experienced. I was in the middle of signing papers, closing on a deal to purchase a car at a different dealership. One of your associates called me experienced. I was in the middle of signing papers, closing on a deal to purchase a car at a different dealership. One of your associates called me with a deal on the same car. I got up and went straight to your dealership. As soon as I pulled into the parking lot, your associate notified me that the car had just been sold and they were signing the papers. When I asked for the manager, he said the car had been sold this morning. The price listing on the Internet, when I first called with interest was $31,000. I was told that this price was incorrect and so I offered $35,000. But as soon as I got to your dealership I'm told it was sold. Then why is the car still listed today as Not Sold with the price listed as $35,779 SHAME ON YOU!!!!!!!!!!!! More

I rarely ever find the time to give feedback on my experience at any business but i am compelled to take the time out and commend this location for their amazing customer service. Paulo took the time experience at any business but i am compelled to take the time out and commend this location for their amazing customer service. Paulo took the time to answer all our questions, without being pushy or rushing us.Very friendly and personable. My experience in the past with car sales has been completely different then what i experience at this location with Paulo and later on with Damian. I had a lot of anxiety about car shopping because i was used to other dealerships that tend to push you into a car they want to sell you as opposed to what you want. i drove off the lot that day extremely please with my purchase and confident that a good deal was made. i have since told my friends about the stress-free experience i had at this location and have even recommended Paulo to my co-worker who is thinking about getting a new car in the near future. Overall, i just want to say keep up the great work, i can definitely see myself returning in a few years to purchase a second car from this location! thank you sima More

Well I was shopping at the mellenium mall, about to make a trip to the BMW dealership and decided to go to infinity first. Best decision! Met a salesman Pauluo, nicest, knowledgable person! Helped me find t a trip to the BMW dealership and decided to go to infinity first. Best decision! Met a salesman Pauluo, nicest, knowledgable person! Helped me find the car of my dreams! Everyone was super nice and friendly. The entire facility was beautiful. No one ever took the time to help me like Pauluo did. He explained everything to me, and showed me everything I needed to know. My husband and I couldn't be happier with our decision! More

Great experience with Mr. Peter Wilson and the service team. Could not ask to be treated more professionally! Will recommend Orlando Infiniti without any hesitation! team. Could not ask to be treated more professionally! Will recommend Orlando Infiniti without any hesitation! More

We turned to Orlando Infiniti when we considered purchasing a new car. For several years we received outstanding service coordinated by Aaron Sucharski and Richard Paul on our previous Infiniti. D purchasing a new car. For several years we received outstanding service coordinated by Aaron Sucharski and Richard Paul on our previous Infiniti. Damian Castillo's careful explanations and informative demonstration of the features of the 2012 models helped us to finalize our choice. When a vehicle with the specific options we wanted was not on location in Orlando, Damian secured the right one from another dealer for delivery to us. The completion of financial documents was efficiently coordinated by Damian with Nicholas Garofalo in the business department. More

Everyone was wonderful here. Damian made my experience enjoyable in buying my G37 S. Would recommend dealer to everyone. They will go out of their way to find what you are looking for. enjoyable in buying my G37 S. Would recommend dealer to everyone. They will go out of their way to find what you are looking for. More

I drove into the service department with a tire going flat at that moment. I had ran over an object on I-4 and I could hear my tire hissing. The service department quickly took my car into the shop an flat at that moment. I had ran over an object on I-4 and I could hear my tire hissing. The service department quickly took my car into the shop an assessed the situation and told me they could patch my tire and it will be good as new. I was skeptical all along because I just do not trust car dealerships. I fear they will not be honest and just want to make a buck off you. They repaired my car in a timely fashion AND gave it a car wash. I was shocked at my bill. They charged me so very little I was stunned. This dealership boosted my confidence as they were honest, respectful, and reasonable in all aspects of the service I was given. And my car wasn't even an Infiniti!!! More