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Orlando INFINITI
Orlando, FL
854 Reviews
Home of Orlando INFINITI/Aston Martin Orlando/Lotus Orlando/MOKE America Orlando conveniently located across the street from The Mall at Millenia. "Luxury service in a luxury setting" When the best is not good enough.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 854 reviews
February 02, 2020
Horrible lying xxxxxxxx dealer. They represent why most consumers distrust and come to hate car dealers At all costs, stay away from this dealership consumers distrust and come to hate car dealers At all costs, stay away from this dealership More
by Ira Ehrlich
Employees Worked With
Service and parts managers
January 30, 2020
I have to admit that working on the hospitality business it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just profession it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just professional and to the point but the level of service, communication and the way that she make me feel like a VIP was incredible. Thank you for an amazing experience and from now own I will only book my service appointments with her. More
by Alex
Employees Worked With
Eden Farinha
November 30, 2019
Inconsiderate and liars I received a letter from Inifiniti offering what appeared to be a great deal on an upgrade to a 2019 Red Sport from my current 2017 Red Sport lease. I I received a letter from Inifiniti offering what appeared to be a great deal on an upgrade to a 2019 Red Sport from my current 2017 Red Sport lease. If I were to accept this offer, it would have been my third Inifiniti either purchased or leased since 2015. Since I have six months left on my current 2017 Red Sport, I decided to call the dealership in Orlando to see if I qualify for their offer. I spoke to Richie Singh and explained to him my less than favorable credit situation while maintaining a perfect payment history with Infiniti. I was brutally honest with him that my wife is in medical school, we have been tight financially, our credit has suffered, but my Infiniti payments are and always were current. I asked him "DO I QUALIFY FOR THIS OFFER?" Richie happily informed me that Infiniti finance looks at history with Infiniti finance ONLY and does not consider the rest of my credit due to their loyalty program. He informed me that the loyalty program has assured me of being able to lease another car through this program. Richie then had salesman Derek Crawford contact me. Derek texted me pictures of "my new car" on Friday 11/29. It was a 2019 Redsport I inquired about. He spoke to me live and via text concerning the car, also asking me to text him my license which of course, I did immediately. In Derek's words, he then said, "We are good to go!" He said to come down to the dealership with my 2017 Infiniti on Saturday, November 30th and, in his words, "Thirty minutes later, you will drive out with your new Infiniti lease!" My wife and I arrived on Saturday and we were immediately taken to a separate room where my "new car" was covered up with a car cover and a big bow. Derek unveiled my "new car" and it was a magnificent presentation. He then took my wife and I into his office for me to fill out the paperwork to complete the transaction. After signing, Derek left and then returned to ask more financial questions. He stated, "I am SHOCKED!" due to my credit score. I reminded him that I was passed on to him by Richie who was well aware of the current situation and that Richie and he said the deal was done. I was told to come down there by him (Derek) because I qualified for their program. Derek denied knowledge of Richie explaining to him that I inquired of the program and told him of my current situation. He then said it was in the hands of the finance manager and not to worry. Derek left the room and came back in several times. At least three hours later, Derek came back with the "surprising" news that I was not in fact approved for the leasing program that Richie said I was approved for. I wasted hours of my time because of incompetent stupidity. I was very truthful about my credit situation. Orlando Infiniti led me on and wasted my time under the guise of some non-existent program. In addition, the sad and moronic action of "unveiling" a car that wasn't even mine in front of me and my wife. It is embarrassingly laughable on Orlando Infiniti's part to do something like that. Orlando Infiniti led me on and wasted my time and embarrassed themselves by their actions and false promises about a non-existent 'Loyalty" program. Maybe they should actually sell the car to a buyer before they make a big production by "unveiling" it. How infantile it is to treat customers that way. If you want to be treated like a moron go to Orlando Inifiniti. More
by J. Bell
Employees Worked With
Derek Crawford, Richie Singh
November 28, 2019
Shout to Mr. Andrew how sold my wife this nice QX60 that loaded with all features and benefits. We was in Orlando for vacation to Disney that week looking at cars. He help us find one. He delivered our veh loaded with all features and benefits. We was in Orlando for vacation to Disney that week looking at cars. He help us find one. He delivered our vehicle to us a couple hours away from Orlando. Mr. Andrew will work hard to find u the perfect fit u like. More
by Chris Robinson
Employees Worked With
Andrew Munn
September 29, 2019
Great Service I recently purchased a vehicle from Joe and I was extremely satisfied with Joe's overall professionalism. He made sure that I was satisfied and even I recently purchased a vehicle from Joe and I was extremely satisfied with Joe's overall professionalism. He made sure that I was satisfied and even gave me follow up phone calls. I appreciate him and will definitely do business with him again. More
by Kitnola15
Employees Worked With
Joe Sunseri
August 02, 2019
Excellent Service Writer I always deal with Sara Morris whenever I have a service related issue with my vehicle. She is always happy to see us and goes beyond our expectations I always deal with Sara Morris whenever I have a service related issue with my vehicle. She is always happy to see us and goes beyond our expectations to keep us happy. She keeps me updated on the status of my repairs, explains them in detail and also informs me of any possible issues. I would highly recommend booking your service appointments with her. I have owned or leased five different Inifiniti's from this dealership since 2012. We have a long standing relationship and she has been there the entire time for us. More
by JimP
Employees Worked With
Sara Morris
July 10, 2019
Buying a car This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another sales guy first and connection was not the best, came back a few weeks later and different experience with Goran and was great. Service here is the best and my wife doesn’t even mind to bring the car for service. More
by Watchguy
Employees Worked With
June 19, 2019
Best deal you can receive buying a car. Both Goran Srbljan and Gabriel E. Echegarey gave me the BEST Dealership experience i have ever had Buying a car, Great costumer service great communic Both Goran Srbljan and Gabriel E. Echegarey gave me the BEST Dealership experience i have ever had Buying a car, Great costumer service great communication. I would recommend them with no hesitation. More
by rgt596r
June 08, 2019
Great Second Lease Kudos to Manager Brandon Brevard, Derek Crawford and the finance department for a great second leasing experience. I turned in a QX50 and drove away Kudos to Manager Brandon Brevard, Derek Crawford and the finance department for a great second leasing experience. I turned in a QX50 and drove away with a 2019 QX60 leased vehicle. Happy, happy, happy customer. Will return again for service and a third lease. Thank you Orlando Infinity. More
by Michele
June 06, 2019
Took my xq50 2019-regular services Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clea Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clean, elegant, and a lot of goodies for the guests More
by Blackiejoy49
Employees Worked With
Robert
