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Orlando INFINITI

Orlando, FL

5.0
854 Reviews
Home of Orlando INFINITI/Aston Martin Orlando/Lotus Orlando/MOKE America Orlando conveniently located across the street from The Mall at Millenia. "Luxury service in a luxury setting" When the best is not good enough.
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4237 Millenia Blvd

Orlando, FL

32839

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Showing 854 reviews

July 06, 2020

The dealership is great. Goran helped me select my car and made sure I was happy. He treated my not like a customer but like family! More

by Barbara
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Orlando INFINITI responded

Barbara, thank you for your positive review. We're glad to hear that you found our team here at Orlando INFINITI so helpful in the purchase of your new vehicle. Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2020

Goran was very patient and extremely informative. I needed help with financing my vehicle versus starting a new lease, and Goran helped me make an educated decision. Would recommend his service! More

by Autumn
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicolas Garofalo
Jun 29, 2020 -

Orlando INFINITI responded

Thank you so much for your kind words about your experience here at Orlando INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.

June 25, 2020

Service Department Going Downhill Very disappointed in my last visit for service. Personalized care is gone. No more warm welcomes and smiling faces (not that you would be able to se More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Brevard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela and Kiara
Jun 25, 2020 -

Orlando INFINITI responded

Good morning. Please feel free to give me a call on my cell to discuss. I am unaware of the situation. Brandon Brevard Orlando Infiniti GSM bbrevard@orlandoinfiniti.com 407.342.2008 mobile/text

Jun 25, 2020 -

Orlando INFINITI responded

Dear KG, I can assure you that the "Service Department Going Downhill" is simply not an accurate statement as to our business focus and inclinations. It should go without saying that COVID 19, and the current recession, has put undue strains and stresses on everyone. We are certainly not immune. And just like everyone else, our associates are trying to cope in the best way they can. To add to their challenges, many of them are having to step in and assist departments where individuals are currently out on sick leave, (not COVID) caring for family members, pets and loved ones that have been adversely affected by this pandemic and the financial challenges that followed. For our part, we are attempting to be more empathetic to their needs and would encourage our customers to do the same. If you have dealt with us for any length of time, you will know that we have track record for taking care of our customers by providing them with excellent service. For now I can only apologize sincerely for not living up to your expectations on this particular visit, but would hope our past performances may grant us some leeway in how you will ultimately allow this experience to influence your future business relationship with us. If you would like to discuss this further, please feel free to call me directly. My cell phone number is 407-468-9617. Peter Wilson owner.

Jun 25, 2020 -

Customer responded

Thank you for your response. I had a very encouraging discussion with Brandon earlier today, and I look forward to a better service experience in the future.

Jul 10, 2020 -

Orlando INFINITI responded

Hello, thank you for taking the time to express your concerns. We are disappointed to hear you left our dealership feeling this way and it's never what we want to hear. We would appreciate the chance to discuss this matter further. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us directly at (407) 792-6396 so we can work to make this right. We hope to speak with you soon.

June 05, 2020

Goran Gabriel and Mgmt we’re outstanding. Everyone made you feel very comfortable during the buying process. Highly recommend this dealership to anyone who is looking to get a new ride. More

by gwforsythe52
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel finance mgr , Derek Crawford
Jun 07, 2020 -

Orlando INFINITI responded

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Orlando INFINITI to have earned it.

June 03, 2020

I have yo say every time my car needs maintenance the service department always make my visit Pleasent, On my last visit I purchased a new car and I received great customer service by the sales represe More

by Marggy
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Orlando INFINITI responded

Thank you for leaving us your review! We're glad to know that our team was able to help you and we appreciate your kind words and business. We look forward to seeing you again in the future!

May 27, 2020

Goran was absolutely wonderful to work with and is very courteous and knowledgeable. We’ll definitely refer our family and friends to him! Orlando Infiniti made our experience efficient and a breeze! We More

by Sophie Ker
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020 -

Orlando INFINITI responded

Thank you for taking the time to share this review! We sincerely appreciate your willingness to share your experience with our team and are happy it was a satisfactory one. Thank you for your business!

May 27, 2020

After my experience purchasing a vehicle from Goran Srbljan, it is evident that I will never purchase a vehicle from another dealership. He was extremely pleasant, knowledgeable and willing to go the e More

by TC
Recommend Dealer
Yes
Employees Worked With
Jun 01, 2020 -

Orlando INFINITI responded

Thank you! We are happy to hear you enjoyed your purchasing experience and we hope you are enjoying your new vehicle. Thank you for sharing your review. 

May 16, 2020

Govan is a true professional. We did our transaction completely over phone and internet and it was seamless. He gave us lots of options for numbers and terms. He answered every question quickly and got More

by silvanaJOY
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Singh
May 17, 2020 -

Orlando INFINITI responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 14, 2020

Courteous, easy to deal with and best part —-a man of his word. Followed up on every detail he said he would. Would definitely consider this dealership again even though they are 2 hours away. More

by lmorris
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2020 -

Orlando INFINITI responded

Thank you so much for your kind words about your experience here at Orlando INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Orlando INFINITI!

May 08, 2020

I truly enjoyed the personal relationship. I never felt pressured and the feeling of making sure we got what we wanted appeared to be the goal not just the sale. Goran is an outstanding employee. Always an More

by Pinkbeach79
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020 -

Orlando INFINITI responded

Thank you! We are happy to hear you enjoyed your purchasing experience and we hope you are enjoying your new vehicle. Thank you for sharing your review. 

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