Orlando INFINITI/Aston Martin/LOTUS - Service Center

Excellent Service I had a service update notification to update the software in my Q50. I made an appointment and was told that I would be given a loaner because of th I had a service update notification to update the software in my Q50. I made an appointment and was told that I would be given a loaner because of the time to do the update. When I went in, I was told that my loaner was ready and was right outside. The crew backed it up and I was able to transfer some things from my car to the loaner. I got a call a few hours later that my car was ready and when I picked it up, it had been hand washed, vacuumed out and the gas tank was filled. They also topped off the wiper fluid and did a quick inspection on all of the typical things. The service was great. Danielle was great and kept me informed of everything that was going on. Great work! More

Hope you don't have to file a police report like I had to! 2009 Infiniti G-37 My wife Patricia drives a 2009 Infiniti G-37 purchased from Pat Fischer Nissan in December of 2012. Early in 2014 the SERVICE E 2009 Infiniti G-37 My wife Patricia drives a 2009 Infiniti G-37 purchased from Pat Fischer Nissan in December of 2012. Early in 2014 the SERVICE ENGINE light came on and my wife took it to Pat Fischer Nissan to determine the problem. At no time was she advised that by having the car serviced by a non-Infiniti Dealer, she was risking invalidating the warranty as later advised by Denise of Infiniti Customer Affairs Department. At no time was Pat advised by Nissan to take the vehicle to an Infiniti Dealership for service. In February (2014), the Service Department at Pat Fischer Nissan diagnosed the problem as an O2 sensor problem (Incorrect Diagnosis #1) and they wanted $300 for the install, after paying $225 for the part. Patricia felt the install was a bit high. Patricia in May took the car to an elderly gentleman whom she had used successfully numerous times in the past for basic maintenance services. John reviewed the car for about an hour and determined that he was not capable of handling the installation of the O2 sensor and returned the vehicle. Patricia made an appointment and brought the car in on July 9, 2014 to Pat Fischer Nissan. Again, for a 2nd time, the car was incorrectly diagnosed as a faulty O2 sensor with an added twist. They alleged that someone (John) had cut the wires surrounding the sensor and had ruined the exhaust manifold which would need to be replaced in addition to the sensor. She obtained a rental car (which she thought was a courtesy car but was charged $103.80 on the bill). The total charges were $1,121.15 which was paid and cleared on July 16, 2014. At the time of the repairs, I was in Jacksonville tending to my elderly mother who had broken her back and was not involved at any prior time with any discussions related to this vehicle. I had only driven to Titusville in February to pick up and pay for the O2 sensor. No sooner than a few miles down the road, and not quite to the I-95 interchange, did the SERVICE ENGINE light again appear. As my wife at the time worked Mondays, Tuesdays, and Thursdays, my wife was going to have to bring the car back to have it looked at again. As she had paid for some tire work as well, she advised them that the tires still vibrated at highway speed. Because the shop had already closed when she picked up the vehicle, she was instructed by whomever was on duty on July 15th that if the car overheated, pull the car over and have the car towed. Patricia was driving alone at the time as I was in Jacksonville as previously mentioned. Someone in the Service Department at Pat Fischer Nissan advised that the SERVICE ENGINE light may be sticking and was related to a computer problem because the light had been on for so many months. Obviously, the engineers at Infiniti don’t possess the know-how to design a customer warning system that can turn off and function effectively after appropriate repairs are made, or at least that was what Patricia was told. Patricia and I have both experienced SERVICE ENGINE lights having to cycle off after warning of low tire inflation so Patricia was well aware of that issue. The SERVICE ENGINE light remained ON. Counting February’s review, for a THIRD time, Pat Fischer Nissan was contracted to repair the problem associated with the SERVICE ENGINE light. Patricia had a courtesy car and gave them plenty of time to review the problem, diagnose the problem, and adequately correct the problem. After keeping the car for a day, maybe two, Pat was contacted and told to come pick up the car that the problem had been corrected once and for all. To Pat’s utter amazement, at almost the exact same location as previously, the SERVICE ENGINE light came back on. THREE STRIKES, YOU ARE OUT! Upon my return to Orlando, I called the Customer Affairs Department at Nissan, who because the car was an Infiniti, transferred me to the Customer Affairs Department of Infiniti in Franklin, Tennessee. I spoke to Denise who proceeded to read to me from the Infiniti Warranty Handbook which says that Warranty Service must be performed by an authorized Infiniti Dealership or risk voiding the Warranty. Denise informed me that Nissan Service Departments did not have the knowledge nor possibly the equipment to effectively repair an Infiniti. I informed her that we had purchased the car from Pat Fischer Nissan and were attempting to be loyal but understood that any further review must come from an Infiniti Service Department. She opened case number #15071423. I had previously owned two (2) Infinitis prior, and had taken my first one to Infiniti of Melbourne for work with a key fob problem. It was a colossal mess and I determined that Infiniti of Melbourne had attempted to bilk me out of $275, for which I vowed I would never reward their dishonesty and return again, and I haven’t returned, so a new dealership needed to be found. After reviewing the information that was provided by the Customer Affairs Department of Infiniti, Patricia had made a few courtesy calls to Pat Fischer Nissan, and exchanged some terse texts to her salesman, and the like. As I was suffering, and still am, from a pre-stroke condition, Patricia humbly tried to handle the situation without my intervention. Patricia also knew that once I got involved, it would exacerbate the situation exponentially. ORLANDO INFINITI 4237 Millenia Blvd. 11:55 am to 12:40 pm Orlando Infiniti Sara Morris Robert Scheiner AUGUST 11, 2014 Patricia made an appointment to take the car to Orlando Infiniti on the morning of August 11, 2014. Patricia arrived and it would appear that Orlando Infiniti does not possess the skills nor abilities to either input her name, address, and telephone number correctly, or do not have employees who are computer literate and capable of entering this information into the system at Orlando Infiniti. The Customer Information that I was given when I paid the bill and picked up the car on August 20, 2014 MELISSA L. MEREDITH PAT DUGGAR 19804 MORDEN BLUSH DRIVE 19804 MORDEN BLUSH DRIVE LUTZ, FL 33558-9093 LUTZ, FL 33558-9093 Day Phone No. 727-743-9742 Day Phone No. 727-743-9742 Evening Phone No. 727-743-9742 Evening Phone No. 727-743-9742 Mind you, my family was REQUIRED by the Customer Affairs Department to hire a Service Department of Infiniti to review the work of Pat Fischer Nissan to determine what ERRORS if any had been made, and Regional Specialist Melanie was to review and determine whether any of the problems were still covered under Infiniti Warranty. The very FIRST item the CUSTOMER sees from ORLANDO INFINITI is INCORRECT INTAKE INFORMATION (Mistake #1). Tell me that evokes CONFIDENCE in their abilities when they were so CARELESS or THOUGHTLESS or so IRRESPONSIBLE that they didn’t take the time to input information correctly. Maybe Service Manager Robert Scheiner thinks this is a comforting and effective way to treat the customer and I’ll leave it to the reader to decide. Most importantly, I also wanted Regional Specialist Melanie to intervene with Pat Fischer Nissan in the event and likelihood that ERRORS were discovered, and that has yet to be done at this juncture. Patricia also provided Orlando Infiniti as requested the original receipts of the repairs that had been done by Pat Fischer Nissan and the part(s) purchased, which was the subject of the criminal behavior exhibited by individuals Sara Morris and Robert Scheiner. The mechanics at Orlando Infiniti said that Pat Fischer Nissan diagnosed the SERVICE ENGINE light problem incorrectly. Not only had they misdiagnosed in their service light numbering, but the true problem was a CRACKED CATALYTIC CONVERTER, visible to the naked eye and should have been diagnosed accurately the FIRST time, not on the 4th REVIEW OF THE PROBLEM. No indication was ever given by the technicians at Orlando Infiniti that the diagnosis of the crack in the catalytic converter (which to their credit they did take the time to show me the CUSTOMER), was a difficult find by a trained mechanic. Orlando Infiniti could not state to a certainty, but reasonably doubted that the problem had ever been the O2 sensor. Despite my protestation, my wife Patricia outvoted me and consented to allowing Orlando Infiniti to repair the cracked catalytic converter at an additional charge of $1,500. WEDNESDAY AUGUST 20, 2014 On Wednesday, August 20, I was sent to Orlando Infiniti to pick up and pay for repair of my wife Pat's vehicle. I was given a one page bill in a sleeve and paid for the vehicle and asked for the replaced part (catalytic converter), and paid an additional $140 for the catalytic converter (core charge) for purposes of litigation against Pat Fischer Nissan, who as had previously been determined, had diagnosed the car incorrectly on three (3) previous instances. My wife had left all of the Pat Fischer Nissan invoices with Orlando Infiniti so that they could hopefully diagnose why the Service Engine light was still coming on. The service advisor Trett had neglected to return those papers. (Mistake #2). At approx. 12:39 pm, I turned around on Goldenrod Road and returned to the dealership to pick up those papers. Trett was not there and the service advisor in attendance proceeded to go into his office and grab a stack of stapled papers with Fischer Nissan on top. He inquired if these were the papers in question and as they had my wife's name (Pat Duggar) on them the answer was yes. I was not bothered by returning and picking up the papers and I departed and went about my way. THURSDAY AUGUST 21, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. Orlando Infiniti knew all along that we were going to object to the faulty service work done by Pat Fischer Nissan. There was never any question that that was our intent from DAY ONE. FRIDAY AUGUST 22, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. SATURDAY AUGUST 23, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. SUNDAY AUGUST 24, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. MONDAY AUGUST 25, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. TUESDAY AUGUST 26, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. WEDNESDAY AUGUST 27, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. THURSDAY AUGUST 28, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. FRIDAY AUGUST 29, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. SATURDAY AUGUST 30, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. SUNDAY AUGUST 31, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. MONDAY SEPTEMBER 1, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. TUESDAY SEPTEMBER 2, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. On Tuesday, I received a time sensitive correspondence from Regions Bank, whose account my wife Patricia had used to pay the Pat Fischer Nissan for the repairs. Regions was requesting additional information in order to review the claim. In order to object to the Fischer Nissan charges, I needed to provide documentation in the form of a receipt in the name of Patricia to provide to the bank. It was discovered that a totally different name/address/phone number was listed as the customer which alarmed me. Who had my wife's name/address/phone number on their receipt? I reopened a case number with Infiniti (15071423) about the problem. WEDNESDAY SEPTEMBER 3, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. THURSDAY SEPTEMBER 4, 2014 No call from Orlando Infiniti suggesting that I had MISTAKENLY received some papers from them that should not have been included and would I please return them. On this date, my wife (not I) received a phone message from a Destiny at Orlando Infiniti and I returned the call at approximately 3:45 pm on that date. She explained that this information was that of the previous owner and that the SOFTWARE SYSTEM was responsible for that ERROR, an ERROR where a TOTAL STRANGER was given the name, address, and telephone number of a woman in Lutz, Florida. What was equally alarming was that she DID NOT KNOW who if ANYONE had been given my wife’s NAME, ADDRESS, and TELEPHONE NUMBER. I also learned that MELISSA MEREDITH had never had ANY BUSINESS with Orlando Infiniti who DISSEMINATED the information to me. Turns out MELISSA MEREDITH was the previous owner of the car we own and she purchased it at Infiniti of Tampa. Destiny informed me that most Florida Dealers use the same software system, and that INFINITI corporate has a national system. For at least a 2nd time, Destiny took down the correct data on 9/4. She then told me I was to drive 40 minutes to the Dealership and pick up the corrected receipt the next day. I guess they couldn’t put a stamp on it and mail it to me. FRIDAY SEPTEMBER 5, 2014 I drove the forty (40) minutes and went in with my paper work at 11:55 and handed it to the service advisor, only to show him the work order number so that he could get me the corrected receipt so that I could provide it to Regions Bank, and be on my way. Because Orlando Infiniti did not possess the skills and abilities to transcribe my wife’s name, address and telephone number on August 11th, nor yesterday on September 4th, Sara Morris, decided that she could “dress me down” and I should provide this information for a third time, seeing as how the receipt merely had Orlando Infiniti’s address as the customer address under my wife’s name. I informed her in no uncertain terms that Patricia and I had given the information on two (2) previous occasions and I implored her to contact Destiny to get the information in question. She showed me the computer screen which did not have the information and merely proved Orlando Infiniti’s inabilities to correctly input information, although they were quite competent at dispensing it to TOTAL STRANGERS. I felt no compulsion to provide this information for a third time because they were TOO INCOMPETENT to transcribe it correctly on TWO (2) PREVIOUS OCCASIONS. As a result a stalemate was reached in Sara Morris’ office. I was standing in the office, Service Manager Robert Scheiner was standing next to me and on the telephone in my ear was Infiniti Corporate Affairs Regional Specialist Melanie. During the stalemate in her office, Sara Morris had grabbed my stack of evidentiary stapled documents to be used both against Nissan/Infiniti as a Class Action lawsuit, and Pat Fischer Nissan for the faulty service repair work on the vehicle. Sara Morris ripped my evidentiary papers apart and removed them from where they were stapled. Sara Morris claimed I wasn’t entitled to the papers I brought into the Dealership at 11:55 am on September 5, 2014 because I wasn't the customer on the bill. In her words, my wife was only the ‘CONTACT PERSON’. Service Manager Robert Scheiner witnessed and encouraged the theft of the property in my possession since August 20, 2014. Morris and Scheiner stole, spoliated and destroyed evidence in the possession of the customer and refused to return claiming I am not the customer. I want the return of all. I left and asked Infiniti Regional Representative Melanie (who heard the entire confrontation) to contact Service Manager Robert Scheiner later and see if he would return the documents and he refused. She called him later Friday and early Monday morning to give him an opportunity and he still refused. You have to ask if I am not the customer on the bill why did I pay the bill? Should I not go to my credit union and object to the charge of $1,627.29 since I am not the customer and not entitled to those documents? At NO TIME did they ever request those documents and at no time did I ever consent for any of those documents to be ripped, torn off, and removed. Barring a court order, they would not have been able to obtain those documents by coming into my house and taking them, WHAT GAVE SARA MORRIS AND ROBERT SCHEINER THE RIGHT TO CLAIM THEY HAD OWNERSHIP RIGHTS TO THOSE DOCUMENTS I BROUGHT IN TO THEIR OFFICE? It baffles me the lack of respect for personal property displayed by these two individuals and the thought that they would spoliate evidence in plain sight is troubling. I am quite hopeful these two individuals were acting on their own accord and not on behalf of the Dealership, for if they were acting for Orlando Infiniti, I am worried. I don’t know the value of the documents in question, but I have an expert witness who knows Nissan documents and could identify them to give you an approximate value of the stolen documents, but I will need to pay him for his services. I haven’t had a chance to “farm out” the class action against Nissan/Infiniti, but I was hoping to begin that when I attend a “class action” conference in November. What do we think Class Action lawsuits are worth? I, MICHAEL J. DUGGAR, swear and affirm under penalty of perjury that the facts presented are true and correct to the best of my knowledge, information, and belief. Obvious opinions are made in frustration as an average Customer of Infiniti or Nissan might make under the circumstances. /s/MICHAEL J. DUGGAR_________________________ Michael J. Duggar 20305 Majestic Street Orlando, FL 32833 Case Number: 15071423 More

2005 Infinity QX56 purchased brand new. Vehicle dash gauges went bad due to a known "campaign". I was originally upset over the repair being a complete dash gauge replacement and the price when I was s gauges went bad due to a known "campaign". I was originally upset over the repair being a complete dash gauge replacement and the price when I was sure I could fix the issue myself for far less. The owner went out of his way to contact me and set up a meeting in which everything ended up being resolved beautifully. I have been a client of this dealer since veh purchased new in 2005 and was really taken back by the effort involved to help resolve my issue. I never expected this in a dealership but Infinity really proved themselves on how far they will go to satisfy there loyal customers. Thank You for everything Peter and Robert! More

Sara Morris is super tech adviser with great personality and great knowledge. Sara understands very well the customer issues and writes the problem for the mechanic with precise and correct detail, so when and great knowledge. Sara understands very well the customer issues and writes the problem for the mechanic with precise and correct detail, so when ever you get the car after they worked on it, there is no need to come again. She always ensures that the customer has no further issues or concerns before he leaves the dealership site. I always enjoy and have great pleasure to know that she will never leave me lost without an answer, or leaving the place with a doubt. I always very delighted to know that the all staff of this Orlando Infiniti dealership will treat you in a royal manner. Thank you so much!!!! I also would like to take this opportunity and to thank from the bottom of my heart, my sincere appreciation to Mr. Peter Wilson (The owner of Orlando Infiniti) for stepping forward very recently, in resolving personally a concern and issue I had encounter. I called Mr. Wilson and described to him the case. Within less than an hour, Mr. Wilson returned my call and informed me that he resolved the matter in my favor, and told me to arrange for the service on their/his cost. I have to indicate that Mr. Wilson with his very busy schedule volunteered to take the issue and worked it with the Infiniti consumer affairs, and achieved great positive result. This shows me again, how much this dealership value their customers. They do not sale you a car because they want to make the buck from you, but they want to sell you a car and service you because they care and value your money for the product you purchased from them, or purchased in some other place, but servicing you with respect and care. Orlando Infiniti is my first choice, and recommend it for everybody else. Please try and find that this is the truth. You will bond your relationship with great " family" of all the workers there, the staff and the management. Thank you Orlando Infiniti!!! More

I drove into the service department with a tire going flat at that moment. I had ran over an object on I-4 and I could hear my tire hissing. The service department quickly took my car into the shop an flat at that moment. I had ran over an object on I-4 and I could hear my tire hissing. The service department quickly took my car into the shop an assessed the situation and told me they could patch my tire and it will be good as new. I was skeptical all along because I just do not trust car dealerships. I fear they will not be honest and just want to make a buck off you. They repaired my car in a timely fashion AND gave it a car wash. I was shocked at my bill. They charged me so very little I was stunned. This dealership boosted my confidence as they were honest, respectful, and reasonable in all aspects of the service I was given. And my car wasn't even an Infiniti!!! More