Orlando INFINITI/Aston Martin/LOTUS

Wanted you to know what an exceptional salesman you have Joel Ramsaroop. He always makes it clear that the customers satisfaction is what is most important, not the sale. We are always comfortable working Joel Ramsaroop. He always makes it clear that the customers satisfaction is what is most important, not the sale. We are always comfortable working with him and never feel pressured. He goes above and beyond every time we deal with him teaching us to use everything and always willing to help with follow up questions on the phone. In addition he is simply a pleasure to work with. We know this is true with every customer because we sent a friend to Joel last year after dealing with another sales person who didn’t call them back and follow through. This person had a bad perception of Orlando Infiniti. I contacted Joel gave him the information and Joel was able to work out a deal making the customer happy and keeping true the brand Orlando Infiniti represents. My wife and I are expecting, I called Joel a month ago told him we were looking for a 2011 QX56 white with Black Interior, to my surprise Joel told me he had one coming in. Sure enough the truck was everything he said and more. I am very pleased with Joel and the Team or Orlando Infiniti, I do live in Lake Mary 2 miles from your new dealer ship however, I will go to Orlando to work with Joel and Nick in finance they are such pleasure to work with. At Orlando Infiniti I never felt uncomfortable or had a sour taste “buyer’s remorse” after any purchase. Thanks again for having an amazing team in these times when “Service” is what makes the difference. More

We bought two cars (G37S and QX56) in June from Joel Ramsaroop and was really impressed at the outstanding service and no hassle buying experience. Joel really went above and beyond any other car buyin Ramsaroop and was really impressed at the outstanding service and no hassle buying experience. Joel really went above and beyond any other car buying experience my husband and I have had. Orlando Infiniti is definitely one of the best dealership around. I just brought my QX56 in for it's first oil change and the service department is just as amazing. You pull up and have a personal assistant right away to greet you and see what you need done. Everyone was so friendly and nice. And I have to say I love how they vacuumed my car and washed it too! With 4 kids I have a constant battle so this was great. I highly recommend buying from Joel and Orlando Infiniti. One of our best decisions. More

Our experience at this dealership was wonderful. On an extremely hot Sunday, Nigel Ramsaroop spent a great deal of time on the lot with us showing us a selection of cars. He did not rush us - and gave us extremely hot Sunday, Nigel Ramsaroop spent a great deal of time on the lot with us showing us a selection of cars. He did not rush us - and gave us the opportunity to spend some time in each car we looked at. Although we have owned Infinitis for many years we had just looked at a Lexus and were seriously considering it. Nigel did not go into "why not to buy a Lexus" - but pointed out the features we were interested in on the Infiniti - very professional. Since we are new to this area we hope our pleasant experiences at this dealership will continue on such a positive note. 9/8/13 - I would like to add that today I had a problem with the car and contacted the dealership. Left a voice message and e-mail and no response. I told the receptionist the car had to be serviced tomorrow and was told someone would contact me in the morning to see if they could give me an appointment. Not good customer service - salesman should have returned my call, and if I'm telling them I have a problem with a brand new car they should say "bring it in" - not that they will see if an appointment can be made. In addition I called earlier in the week to find out if I was entitled to a refund on my registration - still no response on that. Seems like once you buy the car they are done with you. My opinion has changed drastically. More

Sara Morris is super tech adviser with great personality and great knowledge. Sara understands very well the customer issues and writes the problem for the mechanic with precise and correct detail, so when and great knowledge. Sara understands very well the customer issues and writes the problem for the mechanic with precise and correct detail, so when ever you get the car after they worked on it, there is no need to come again. She always ensures that the customer has no further issues or concerns before he leaves the dealership site. I always enjoy and have great pleasure to know that she will never leave me lost without an answer, or leaving the place with a doubt. I always very delighted to know that the all staff of this Orlando Infiniti dealership will treat you in a royal manner. Thank you so much!!!! I also would like to take this opportunity and to thank from the bottom of my heart, my sincere appreciation to Mr. Peter Wilson (The owner of Orlando Infiniti) for stepping forward very recently, in resolving personally a concern and issue I had encounter. I called Mr. Wilson and described to him the case. Within less than an hour, Mr. Wilson returned my call and informed me that he resolved the matter in my favor, and told me to arrange for the service on their/his cost. I have to indicate that Mr. Wilson with his very busy schedule volunteered to take the issue and worked it with the Infiniti consumer affairs, and achieved great positive result. This shows me again, how much this dealership value their customers. They do not sale you a car because they want to make the buck from you, but they want to sell you a car and service you because they care and value your money for the product you purchased from them, or purchased in some other place, but servicing you with respect and care. Orlando Infiniti is my first choice, and recommend it for everybody else. Please try and find that this is the truth. You will bond your relationship with great " family" of all the workers there, the staff and the management. Thank you Orlando Infiniti!!! More

Terrible Horrible. The worst service I have EVER experienced. I was in the middle of signing papers, closing on a deal to purchase a car at a different dealership. One of your associates called me experienced. I was in the middle of signing papers, closing on a deal to purchase a car at a different dealership. One of your associates called me with a deal on the same car. I got up and went straight to your dealership. As soon as I pulled into the parking lot, your associate notified me that the car had just been sold and they were signing the papers. When I asked for the manager, he said the car had been sold this morning. The price listing on the Internet, when I first called with interest was $31,000. I was told that this price was incorrect and so I offered $35,000. But as soon as I got to your dealership I'm told it was sold. Then why is the car still listed today as Not Sold with the price listed as $35,779 SHAME ON YOU!!!!!!!!!!!! More

I rarely ever find the time to give feedback on my experience at any business but i am compelled to take the time out and commend this location for their amazing customer service. Paulo took the time experience at any business but i am compelled to take the time out and commend this location for their amazing customer service. Paulo took the time to answer all our questions, without being pushy or rushing us.Very friendly and personable. My experience in the past with car sales has been completely different then what i experience at this location with Paulo and later on with Damian. I had a lot of anxiety about car shopping because i was used to other dealerships that tend to push you into a car they want to sell you as opposed to what you want. i drove off the lot that day extremely please with my purchase and confident that a good deal was made. i have since told my friends about the stress-free experience i had at this location and have even recommended Paulo to my co-worker who is thinking about getting a new car in the near future. Overall, i just want to say keep up the great work, i can definitely see myself returning in a few years to purchase a second car from this location! thank you sima More

Well I was shopping at the mellenium mall, about to make a trip to the BMW dealership and decided to go to infinity first. Best decision! Met a salesman Pauluo, nicest, knowledgable person! Helped me find t a trip to the BMW dealership and decided to go to infinity first. Best decision! Met a salesman Pauluo, nicest, knowledgable person! Helped me find the car of my dreams! Everyone was super nice and friendly. The entire facility was beautiful. No one ever took the time to help me like Pauluo did. He explained everything to me, and showed me everything I needed to know. My husband and I couldn't be happier with our decision! More

Great experience with Mr. Peter Wilson and the service team. Could not ask to be treated more professionally! Will recommend Orlando Infiniti without any hesitation! team. Could not ask to be treated more professionally! Will recommend Orlando Infiniti without any hesitation! More

We turned to Orlando Infiniti when we considered purchasing a new car. For several years we received outstanding service coordinated by Aaron Sucharski and Richard Paul on our previous Infiniti. D purchasing a new car. For several years we received outstanding service coordinated by Aaron Sucharski and Richard Paul on our previous Infiniti. Damian Castillo's careful explanations and informative demonstration of the features of the 2012 models helped us to finalize our choice. When a vehicle with the specific options we wanted was not on location in Orlando, Damian secured the right one from another dealer for delivery to us. The completion of financial documents was efficiently coordinated by Damian with Nicholas Garofalo in the business department. More