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Orlando INFINITI/Aston Martin/LOTUS
Orlando, FL
807 Reviews
Central Florida's Premier Luxury Automobile Dealer
Orlando INFINITI, Aston Martin ORLANDO, Lotus ORLANDO & MOKE America Orlando – conveniently located in one setting adjacent to the Mall at Millenia.
The Orlando Premier Collection is driven by a Credo of service excellence which also serves as a cultural foundation, from the top down, and the bottom up. Fashioned after the legendary service Credo of The Ritz Carlton group of luxury hotels, the Orlando Premier Collection energizes the same values and philosophies that deliver the very best in customer service and The Total Ownership Experience.
The Orlando Premier Collection dedicates itself to the needs of our guests. Our focus has always been to provide the very highest levels of personal service to ensure our guests enjoy a truly exceptional experience and a sense of well-being.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 807 reviews
October 10, 2017
I drive a G37 because of my service advisor I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impres I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impress...especially with her honesty. Sara is the reason I stay with my Infiniti. More
by dtreanor
Employees Worked With
Sara Morris
October 09, 2017
The Owner is Amazing! Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened to me. He was lovely, kind and thoughtful in his approach. I am incredibly impressed by him and the way he views his business. I may consider buying another Infiniti because of this one phone call. Service, kindness and listening goes a long way and that's what separates luxury buying from other types of purchases. I'm not quite to a five star rating yet but hopefully with time I will be changing this review to five stars. I would very much like that to happen. Additionally, Pedro and Ron in the service department are total sweethearts and have always gone out of their way to make me feel special. More
by CKOrlando
Employees Worked With
Prefer not to go into names as there are too many!, Peter Wilson
June 18, 2017
Excellent Manager We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Br We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Brandon who is the Manager did all that and more to make our purchase a great experience. He went out of his way to get the Infinity that we really wanted shipped to the Orlando dealership. He triple checked the QX50 when it arrived in Orlando and spent a considerable amount of time with us explaining the technology in the vehicle. Many thanks to Brandon and Orlando Infinity for making us as customers vey happy. More
by Michele
Employees Worked With
Manager Brandon
June 17, 2017
Love this place! They always make you feel welcomed! Very informative and flexible. Great service every time I go there!!! Now a fan for more than 14 years+!! Highly r They always make you feel welcomed! Very informative and flexible. Great service every time I go there!!! Now a fan for more than 14 years+!! Highly recommend! More
by Smyitl07
Employees Worked With
N/a
April 07, 2017
Crooks Avoid these Crooks!! I came in for a routine oil change and Orlando Infiniti offered an extended warranty and which I added to my vehicle. I Dropped m Avoid these Crooks!! I came in for a routine oil change and Orlando Infiniti offered an extended warranty and which I added to my vehicle. I Dropped my vehicle off a month later for repairs. After Orlando Infiniti had my vehicle in their possession for over four weeks, I received a call from the service manager Lee Messersmith stating that the warranty wouldn't cover my repairs. I contacted the warranty company which advised that Orlando Infiniti had sold me the wrong warranty (Orlando Infiniti sold me a warranty for a brand new vehicle). Lee Messersmith attempted to lie and defraud paperwork to avoid taking responsibility for this error. I asked to speak with the General Manager, which he never called and continued sending messages through Lee and I just couldn't believe the poor level of service and unprofessional behavior. I've contacted corporate relations which advised this location is a franchise and there's nothing corporate can do. Hearing the name Infiniti you would expect superb customer service and honesty. Unfortunately, this is not the case for this location. Avoid this location!! More
by JG
Employees Worked With
Lee (Service Manager)
March 22, 2017
The Best Experience! I went into Orlando Infiniti stuck in a lease that I very badly wanted to get out of. I had been conversating back and forth with Rich Muse all day be I went into Orlando Infiniti stuck in a lease that I very badly wanted to get out of. I had been conversating back and forth with Rich Muse all day before coming in. He gave me an outstanding price upfront got me out of my lease and was the most patient and knowledgeable salesman I've ever worked with. He made me feel comfortable before I even came to the dealership. There was no pressure or anything he was very attentive and even went out of his way to find and retrieve me the car I asked for from another dealership. He kept me informed through the entire process and overall gave me the best experience I've ever had buying a car! More
by AnthonyRicciardi
Employees Worked With
Rich Muse
February 20, 2017
As easy as a car buying experience can be! Dealing with Infiniti Orlando, Scott Allendale in sales was a wonderful easy experience. I went in knowing exactly what I wanted which they didn't hav Dealing with Infiniti Orlando, Scott Allendale in sales was a wonderful easy experience. I went in knowing exactly what I wanted which they didn't have on the lot. They did everything they could in getting the QX I was looking for. I left very happy in a SUV that's love and a team at Infiniti who are still there to answer any questions I have! More
by Hannaht
Employees Worked With
Scott Allendale
February 09, 2017
First time visit My experience was fantastic, from the time Sarah in service took my call to schedule some recall work, through dropping off the loaner car, and gettin My experience was fantastic, from the time Sarah in service took my call to schedule some recall work, through dropping off the loaner car, and getting back into my freshly detailed vehicle. More
by mike1
Employees Worked With
Sarah Morris
February 02, 2017
DO NOT PURCHASE THE XYLON THIS IS BY FAR ONE OF THE MANY ISSUES I HAVE ENDURED WITH THIS COMPANY. ONE WORD IS REGRET OF THIS PURCHASE. I PURCHASED THE XYLON PROTECTIVE PACKAGE THIS IS BY FAR ONE OF THE MANY ISSUES I HAVE ENDURED WITH THIS COMPANY. ONE WORD IS REGRET OF THIS PURCHASE. I PURCHASED THE XYLON PROTECTIVE PACKAGE. APPARENTLY YOUR CAR IS LEFT THERE A DAY EXTRA TO DO SO. SO I MADE A CLAIM WHICH IS WORSE THAN A TYPICAL INSURANCE CLAIM. YOU HAVE TO TAKE PICTURES SEND TO THE COMPANY SO MY POINT IS IT IS THIRD PARTY. THE REPRESENTATIVE THAT HELPED ME FILE MY CLAIN FROM ORLANDO INFINITI WAS THE BEST BUT AS SHE STATED IT WAS THE XYLON REP TED GOFF WHO IN FACT SAID THE CALIM WAS DENIED BECAUSE...BRACE YOURSELF... I NEVER ATTEMPED TO CLEAN AND OR TREAT THE STAIN. HELLO I DID WIPE IT OFF AND IT DID NOT WORK HERE YOU COME IN FOR THE SERVICE I PAID FOR. THEN I GET AN EMAIL STATING MY CLAIM WAS NOT FILED WITHIN 60 DAYS FO THE OCCURANCE. I TRIED TO AND I AM SURE THEIR UNFRIENDLY xx XYLON CLAIM SITE CAN REFLECT THAT. I AM LOOKING TO PURCHASE A NEW VEHICLE I BEG OF YOU DO NOT PURCHASE THE XYLON OR ANY VEHICLES FROM THIS DEALER UNLESS YOUR READY FOR A LOT OF NOTHING FOR YOUR TIME AND MONEY. I WILL BE WRITING CORPORATE. OF COURSE THE SALESPERSON TOLD ME ALL XYLON SERVICING WILL BE DONE HERE THROUGH US. NOT TRUE AND TO TOP IT OFF NO ONE HAS SEEN MY VEHICLE AS OF YET, XYLON'S DECISION WAS BASED ON PICTURES! MAYBE OTHER DEALERS WILL STAND TRUE TO THE SERVICE THEY INITIALLY SOLD TO YOU BUT NOT THIS DEALERSHIP. LAST WORDS ARE SAVE YOURSELF THE CHAOS, BUY ELSEWHERE. TIME AND TIME AGAIN THIS DEALERSHIP HAS FAILED ME. More
by arunaisingh
Employees Worked With
AMANDA, Joel Ramsaroop
January 24, 2017
Best Service Ever I've been going to Orlando Inifiniti for service for the past year and EVERY interaction has been amazing. They take amazing care of me and my car. Sa I've been going to Orlando Inifiniti for service for the past year and EVERY interaction has been amazing. They take amazing care of me and my car. Sara and Dave were total rock stars on this last interaction, making sure I got my convertible working perfectly. More
by innovator
Employees Worked With
Sara Morris and Dave (the mechanic who is an expert in convertibles)
