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Orlando INFINITI/Aston Martin/LOTUS
Orlando, FL
807 Reviews
Central Florida's Premier Luxury Automobile Dealer
Orlando INFINITI, Aston Martin ORLANDO, Lotus ORLANDO & MOKE America Orlando – conveniently located in one setting adjacent to the Mall at Millenia.
The Orlando Premier Collection is driven by a Credo of service excellence which also serves as a cultural foundation, from the top down, and the bottom up. Fashioned after the legendary service Credo of The Ritz Carlton group of luxury hotels, the Orlando Premier Collection energizes the same values and philosophies that deliver the very best in customer service and The Total Ownership Experience.
The Orlando Premier Collection dedicates itself to the needs of our guests. Our focus has always been to provide the very highest levels of personal service to ensure our guests enjoy a truly exceptional experience and a sense of well-being.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 807 reviews
February 13, 2019
Excellent Prompt and courteous experience in a comfortable environment.Service lady was exceptional!Snacks,beverages and WiFi was great.Will recommend this deal Prompt and courteous experience in a comfortable environment.Service lady was exceptional!Snacks,beverages and WiFi was great.Will recommend this dealer for service to anyone. More
by Geo
Employees Worked With
Can't remember her name!
January 12, 2019
Elite Service Impressed by the quality service received from Orlando Infiniti. Tim Brown was my appointed service advisor. He did an exceptional job on providing ev Impressed by the quality service received from Orlando Infiniti. Tim Brown was my appointed service advisor. He did an exceptional job on providing every detail my car needed to operate smoothly. Pleased with having been provided a loaner and the comfortable waiting area. More
by FJL201
Employees Worked With
Tim Brown
December 22, 2018
Excellent Dealership all around! I have been buying from this dealership for 16 years, on my 7th vehicle. Wouldn’t buy from anyone else! Brandon and Joel are amazing! Tim In service a I have been buying from this dealership for 16 years, on my 7th vehicle. Wouldn’t buy from anyone else! Brandon and Joel are amazing! Tim In service along with the entire team do a fantastic job! More
by Mah0519
November 13, 2018
The absolute best dealership I have ever worked with. ABSOLUTELY THE BEST BUYING EXPERIENCE OF MY LIFE!!! Joel took my car buying experience and perception to new heights I have never witnessed. I came fr ABSOLUTELY THE BEST BUYING EXPERIENCE OF MY LIFE!!! Joel took my car buying experience and perception to new heights I have never witnessed. I came from Miami on a whim, interested in a very particular trim and model. Orlando Infiniti only had 1 vehicle in stock with these specific parameters, and just like Joel had promised, I would be walking out with it. "If you're in the market for a car, we make sure you leave with one" he said, and boy was he absolutely right. Where to begin, first of all I thought I had been going to the best Infiniti in Florida where I used to purchase in Miami, wow I was wrong. Not only is the showroom beautiful and state of the art just like the service bay, the level of service at this dealership is just unheard of. Before even arriving to the dealership, they assured me the car will be out when I get there and valet will leave it up-front for me. They cater to every aspect of the process, not only was Joel the MOST TRANSPARENT of any dealership I have ever worked with, they were totally forth-coming in the process, and the honesty was off the charts. I was just stunned at how eager I was to sign, I was so happy and in such a great mood, I normally have a miserable experience in my 10+ years of car buying, Such an eye opening experience. I mean usually it's the salesman and me Vs. the finance manager but in this case Gabriel the finance manager at Orlando Infiniti was also on my side, calling IFS pleading my case to them and doing anything in his power to pull the absolute best deal he could. GUYS YOU DID THE IMPOSSIBLE, YOU MADE ME FEEL GOOD ABOUT MY PURCHASE AND MADE ME FEEL GOOD DURING THE BUYING PROCESS. NO SMOKE AND MIRRORS, THEY ARE THE REAL DEAL! THANK YOU FOR THE RIDE OF A LIFETIME, I WILL BE BACK FOR THE NEXT ONE!!! More
by Elgin2k
Employees Worked With
Gabriel, Joel Ramsaroop
October 08, 2018
Exceptional Service! Bruce C is exceptional!. I came 15 minutes earlier than my appointment time. Bruce was able to accommodate me. He carefully and patiently listened to Bruce C is exceptional!. I came 15 minutes earlier than my appointment time. Bruce was able to accommodate me. He carefully and patiently listened to my concerns and took care of things really well. More
by sheena
Employees Worked With
Bruce
October 06, 2018
super sale experience. My fair the best experience I have every received at a car dealership. Derek was there for us even after we kept going back and forth on which car. H My fair the best experience I have every received at a car dealership. Derek was there for us even after we kept going back and forth on which car. He let us look at a number of different cars and did not mind if it was not the one we wanted. He was a pleasure to deal with. Like all sales people, he is there to make a sale. But instead of high pressure selling, he worked with us and guided us to want we wanted. Ie he got to know our needs. Very professional. More
by lilywhitelily
Employees Worked With
Derek Crawford
September 11, 2018
Excellent Service! My Appt was at 9:30 and I arrived at 9:15am And since it was my first service it took longer than expected to have me checked in. The amenities in the My Appt was at 9:30 and I arrived at 9:15am And since it was my first service it took longer than expected to have me checked in. The amenities in the waiting room are good, thanks for the snacks! The whole experience was Excellent! Great customer service provided! Bruce was very attentive and informative! More
by Ello2125
Employees Worked With
Bruce C.
September 09, 2018
Phenomenal Sales Experience Thanks to Pete Wilson, Lee Messersmith, Dylan Browne and the entire sales team at Orlando Infiniti for making my dreams come true in owning the new 20 Thanks to Pete Wilson, Lee Messersmith, Dylan Browne and the entire sales team at Orlando Infiniti for making my dreams come true in owning the new 2018 Q50. The quality and accuracy of everyone's work ethics was fantastic and exceptional and I couldn't have ask for a better experience. Lee Messersmith's persistence to assist me at numerous times he saw me looking at the new infinitis was a factor in me deciding to purchase when I did because it was not my intentions to purchase at that particular time. He helped me to find the perfect car and the perfect color. Pete and his sales team stepped in and made the experience positive and exceptional. The entire sales team went beyond the call of duty. Thanks guys More
by Neicee01
Employees Worked With
Lee Messersmith, Dylan Browne and the entire sales team, Peter Wilson
August 28, 2018
Recall and service I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks i noticed there was some water coming after it rained. I took it to infinity not knowing what to expect. My service manager Robert was awesome explaining everything that was going to get done. He worked diligently with the service techs to let them know what the issues were. They were able to find the leak and fixed a few other things while they were at it. I will definitely use infinity for service in the future. More
by Jm6611
Employees Worked With
Robert Lowery
July 16, 2018
Replace Air Bag I came in for replacement of air bag it was a recall. When first dropping off the car not very informative. When I got to the information who helped i I came in for replacement of air bag it was a recall. When first dropping off the car not very informative. When I got to the information who helped inform me of what was going on with my vehicle was very helpful and kept me informed. He also helped me with getting quotes for new tires and work that needs to be done to my vehicle but told me when it needs to be done not at this time. It was very helpful. I will be coming back for more service help. More
by waters4444
Employees Worked With
Robert Lowery
