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Orlando INFINITI/Aston Martin/LOTUS
Orlando, FL
807 Reviews
Central Florida's Premier Luxury Automobile Dealer
Orlando INFINITI, Aston Martin ORLANDO, Lotus ORLANDO & MOKE America Orlando – conveniently located in one setting adjacent to the Mall at Millenia.
The Orlando Premier Collection is driven by a Credo of service excellence which also serves as a cultural foundation, from the top down, and the bottom up. Fashioned after the legendary service Credo of The Ritz Carlton group of luxury hotels, the Orlando Premier Collection energizes the same values and philosophies that deliver the very best in customer service and The Total Ownership Experience.
The Orlando Premier Collection dedicates itself to the needs of our guests. Our focus has always been to provide the very highest levels of personal service to ensure our guests enjoy a truly exceptional experience and a sense of well-being.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 807 reviews
February 21, 2020
We had awesome service with Kerwin, he helped find the car within a week and was able to close the deal fast. He really prioritized my order and it was perfect. car within a week and was able to close the deal fast. He really prioritized my order and it was perfect. More
by rhdarmanie
Employees Worked With
Kerwin LaRocque
February 19, 2020
Whatever you do avoid this dealer at all costs!The Whatever you do avoid this dealer at all costs! The serviced department has had my car for a month, after it took me a month to get the car in serv Whatever you do avoid this dealer at all costs! The serviced department has had my car for a month, after it took me a month to get the car in service. The car has just been sitting...parts are not ordered nobody is working on it AND the only result so far is they backed into my car and damaged it. To make matters worse I have no answer as to when or if its getting fixed, no dates... nothing. Update: 2/21/2020 I pull my car out of the dealership repaired from the accident that was caused to the front bumper and grill. Caused by Enterprise. I asked a dealership to let me take my car home to prevent any further damages. And if they would let me reschedule once the parts come in and my car can get worked on. Update: 3/3/2020 I just got off the phone with Derek the service manager and we’re now getting some traction. Parts are ordered and I’m scheduled to bring the car in on March 9 2020 for the repairs and initial reason why I brought the car in. As a sign of good faith Derek has agreed to help me with a solution in regards to some of the sticky buttons that are not covered under warranty. More
by hugen4g63
Employees Worked With
Norris Daniel
February 11, 2020
Excellent Low Pressure Experience My wife and I worked with Andrew Munn who was excellent, low pressure, and transparent at every step. We felt we paid a fair price and our trade in of My wife and I worked with Andrew Munn who was excellent, low pressure, and transparent at every step. We felt we paid a fair price and our trade in offer was reasonable. I would highly recommend Andrew and cant express how much we appreciated his low pressure, strait forward nature. -Braxton Bragg More
by braxton.bragg
Employees Worked With
February 02, 2020
Horrible lying xxxxxxxx dealer. They represent why most consumers distrust and come to hate car dealers At all costs, stay away from this dealership consumers distrust and come to hate car dealers At all costs, stay away from this dealership More
by Ira Ehrlich
Employees Worked With
Service and parts managers
January 30, 2020
I have to admit that working on the hospitality business it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just profession it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just professional and to the point but the level of service, communication and the way that she make me feel like a VIP was incredible. Thank you for an amazing experience and from now own I will only book my service appointments with her. More
by Alex
Employees Worked With
Eden Farinha
November 30, 2019
Inconsiderate and liars I received a letter from Inifiniti offering what appeared to be a great deal on an upgrade to a 2019 Red Sport from my current 2017 Red Sport lease. I I received a letter from Inifiniti offering what appeared to be a great deal on an upgrade to a 2019 Red Sport from my current 2017 Red Sport lease. If I were to accept this offer, it would have been my third Inifiniti either purchased or leased since 2015. Since I have six months left on my current 2017 Red Sport, I decided to call the dealership in Orlando to see if I qualify for their offer. I spoke to Richie Singh and explained to him my less than favorable credit situation while maintaining a perfect payment history with Infiniti. I was brutally honest with him that my wife is in medical school, we have been tight financially, our credit has suffered, but my Infiniti payments are and always were current. I asked him "DO I QUALIFY FOR THIS OFFER?" Richie happily informed me that Infiniti finance looks at history with Infiniti finance ONLY and does not consider the rest of my credit due to their loyalty program. He informed me that the loyalty program has assured me of being able to lease another car through this program. Richie then had salesman Derek Crawford contact me. Derek texted me pictures of "my new car" on Friday 11/29. It was a 2019 Redsport I inquired about. He spoke to me live and via text concerning the car, also asking me to text him my license which of course, I did immediately. In Derek's words, he then said, "We are good to go!" He said to come down to the dealership with my 2017 Infiniti on Saturday, November 30th and, in his words, "Thirty minutes later, you will drive out with your new Infiniti lease!" My wife and I arrived on Saturday and we were immediately taken to a separate room where my "new car" was covered up with a car cover and a big bow. Derek unveiled my "new car" and it was a magnificent presentation. He then took my wife and I into his office for me to fill out the paperwork to complete the transaction. After signing, Derek left and then returned to ask more financial questions. He stated, "I am SHOCKED!" due to my credit score. I reminded him that I was passed on to him by Richie who was well aware of the current situation and that Richie and he said the deal was done. I was told to come down there by him (Derek) because I qualified for their program. Derek denied knowledge of Richie explaining to him that I inquired of the program and told him of my current situation. He then said it was in the hands of the finance manager and not to worry. Derek left the room and came back in several times. At least three hours later, Derek came back with the "surprising" news that I was not in fact approved for the leasing program that Richie said I was approved for. I wasted hours of my time because of incompetent stupidity. I was very truthful about my credit situation. Orlando Infiniti led me on and wasted my time under the guise of some non-existent program. In addition, the sad and moronic action of "unveiling" a car that wasn't even mine in front of me and my wife. It is embarrassingly laughable on Orlando Infiniti's part to do something like that. Orlando Infiniti led me on and wasted my time and embarrassed themselves by their actions and false promises about a non-existent 'Loyalty" program. Maybe they should actually sell the car to a buyer before they make a big production by "unveiling" it. How infantile it is to treat customers that way. If you want to be treated like a moron go to Orlando Inifiniti. More
by J. Bell
Employees Worked With
Derek Crawford, Richie Singh
November 28, 2019
Shout to Mr. Andrew how sold my wife this nice QX60 that loaded with all features and benefits. We was in Orlando for vacation to Disney that week looking at cars. He help us find one. He delivered our veh loaded with all features and benefits. We was in Orlando for vacation to Disney that week looking at cars. He help us find one. He delivered our vehicle to us a couple hours away from Orlando. Mr. Andrew will work hard to find u the perfect fit u like. More
by Chris Robinson
Employees Worked With
September 29, 2019
Great Service I recently purchased a vehicle from Joe and I was extremely satisfied with Joe's overall professionalism. He made sure that I was satisfied and even I recently purchased a vehicle from Joe and I was extremely satisfied with Joe's overall professionalism. He made sure that I was satisfied and even gave me follow up phone calls. I appreciate him and will definitely do business with him again. More
by Kitnola15
Employees Worked With
Joe Sunseri
August 02, 2019
Excellent Service Writer I always deal with Sara Morris whenever I have a service related issue with my vehicle. She is always happy to see us and goes beyond our expectations I always deal with Sara Morris whenever I have a service related issue with my vehicle. She is always happy to see us and goes beyond our expectations to keep us happy. She keeps me updated on the status of my repairs, explains them in detail and also informs me of any possible issues. I would highly recommend booking your service appointments with her. I have owned or leased five different Inifiniti's from this dealership since 2012. We have a long standing relationship and she has been there the entire time for us. More
by JimP
Employees Worked With
Sara Morris
July 10, 2019
Buying a car This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another sales guy first and connection was not the best, came back a few weeks later and different experience with Goran and was great. Service here is the best and my wife doesn’t even mind to bring the car for service. More
by Watchguy
Employees Worked With
