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Orlando INFINITI/Aston Martin/LOTUS
Orlando, FL
773 Reviews
Central Florida's Premier Luxury Automobile Dealer
Orlando INFINITI, Aston Martin ORLANDO, Lotus ORLANDO & MOKE America Orlando – conveniently located in one setting adjacent to the Mall at Millenia.
The Orlando Premier Collection is driven by a Credo of service excellence which also serves as a cultural foundation, from the top down, and the bottom up. Fashioned after the legendary service Credo of The Ritz Carlton group of luxury hotels, the Orlando Premier Collection energizes the same values and philosophies that deliver the very best in customer service and The Total Ownership Experience.
The Orlando Premier Collection dedicates itself to the needs of our guests. Our focus has always been to provide the very highest levels of personal service to ensure our guests enjoy a truly exceptional experience and a sense of well-being.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 773 reviews
October 08, 2018
Exceptional Service! Bruce C is exceptional!. I came 15 minutes earlier than my appointment time. Bruce was able to accommodate me. He carefully and patiently listened to Bruce C is exceptional!. I came 15 minutes earlier than my appointment time. Bruce was able to accommodate me. He carefully and patiently listened to my concerns and took care of things really well. More
by sheena
Employees Worked With
Bruce
October 06, 2018
super sale experience. My fair the best experience I have every received at a car dealership. Derek was there for us even after we kept going back and forth on which car. H My fair the best experience I have every received at a car dealership. Derek was there for us even after we kept going back and forth on which car. He let us look at a number of different cars and did not mind if it was not the one we wanted. He was a pleasure to deal with. Like all sales people, he is there to make a sale. But instead of high pressure selling, he worked with us and guided us to want we wanted. Ie he got to know our needs. Very professional. More
by lilywhitelily
Employees Worked With
Derek Crawford
September 11, 2018
Excellent Service! My Appt was at 9:30 and I arrived at 9:15am And since it was my first service it took longer than expected to have me checked in. The amenities in the My Appt was at 9:30 and I arrived at 9:15am And since it was my first service it took longer than expected to have me checked in. The amenities in the waiting room are good, thanks for the snacks! The whole experience was Excellent! Great customer service provided! Bruce was very attentive and informative! More
by Ello2125
Employees Worked With
Bruce C.
September 09, 2018
Phenomenal Sales Experience Thanks to Pete Wilson, Lee Messersmith, Dylan Browne and the entire sales team at Orlando Infiniti for making my dreams come true in owning the new 20 Thanks to Pete Wilson, Lee Messersmith, Dylan Browne and the entire sales team at Orlando Infiniti for making my dreams come true in owning the new 2018 Q50. The quality and accuracy of everyone's work ethics was fantastic and exceptional and I couldn't have ask for a better experience. Lee Messersmith's persistence to assist me at numerous times he saw me looking at the new infinitis was a factor in me deciding to purchase when I did because it was not my intentions to purchase at that particular time. He helped me to find the perfect car and the perfect color. Pete and his sales team stepped in and made the experience positive and exceptional. The entire sales team went beyond the call of duty. Thanks guys More
by Neicee01
Employees Worked With
Lee Messersmith, Dylan Browne and the entire sales team, Peter Wilson
August 28, 2018
Recall and service I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks I recently bought a q50. When I bought the car I knew it had a recall for a sensor on the passenger side airbag. after having the vehicle a few weeks i noticed there was some water coming after it rained. I took it to infinity not knowing what to expect. My service manager Robert was awesome explaining everything that was going to get done. He worked diligently with the service techs to let them know what the issues were. They were able to find the leak and fixed a few other things while they were at it. I will definitely use infinity for service in the future. More
by Jm6611
Employees Worked With
Robert Lowery
July 16, 2018
Replace Air Bag I came in for replacement of air bag it was a recall. When first dropping off the car not very informative. When I got to the information who helped i I came in for replacement of air bag it was a recall. When first dropping off the car not very informative. When I got to the information who helped inform me of what was going on with my vehicle was very helpful and kept me informed. He also helped me with getting quotes for new tires and work that needs to be done to my vehicle but told me when it needs to be done not at this time. It was very helpful. I will be coming back for more service help. More
by waters4444
Employees Worked With
Robert Lowery
June 05, 2018
Quick and relaxed experience! I was in and out in a timely manner. Had to bring my kids who enjoyed the snack area, so they felt special. Sara was so pleasant and informative. Pedr I was in and out in a timely manner. Had to bring my kids who enjoyed the snack area, so they felt special. Sara was so pleasant and informative. Pedro, always makes you feel like family.it is always a smile to see those two. More
by Scharme7
Employees Worked With
Sara and Pedro
June 03, 2018
Very professional and courteous Andrew Munn was very courteous and knowledgeable sale person. Dealership staff was friendly and a had great selection of the model we where looking f Andrew Munn was very courteous and knowledgeable sale person. Dealership staff was friendly and a had great selection of the model we where looking for (QX80 AWD). We would certainly consider purchasing from Infiniti of Orlando again in the future . Michael & Sheila Boland Brunswick , Ga. More
by BwkQX80
Employees Worked With
Andrew Munn
June 01, 2018
Fast and Honest Very Thankful to Austin Dame for all his help trading my QX80. he was so helpful and honest and not pushy. I will be back. I was very impressed how cl Very Thankful to Austin Dame for all his help trading my QX80. he was so helpful and honest and not pushy. I will be back. I was very impressed how clean the dealership was and a peaceful atmosphere. I highly recommend Austin Dame. More
by Kim N
Employees Worked With
Austin Dame
April 25, 2018
Royal treatment Upon me leaving my vehicle for some minor repairs all the way to the returning of my vehicle. These men are very professional and so courteous . Upon me leaving my vehicle for some minor repairs all the way to the returning of my vehicle. These men are very professional and so courteous . More
by Goinplatnum@embarqmail.com
Employees Worked With
Robert and Brian in service
