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Orlando INFINITI/Aston Martin/LOTUS
Orlando, FL
773 Reviews
Central Florida's Premier Luxury Automobile Dealer
Orlando INFINITI, Aston Martin ORLANDO, Lotus ORLANDO & MOKE America Orlando – conveniently located in one setting adjacent to the Mall at Millenia.
The Orlando Premier Collection is driven by a Credo of service excellence which also serves as a cultural foundation, from the top down, and the bottom up. Fashioned after the legendary service Credo of The Ritz Carlton group of luxury hotels, the Orlando Premier Collection energizes the same values and philosophies that deliver the very best in customer service and The Total Ownership Experience.
The Orlando Premier Collection dedicates itself to the needs of our guests. Our focus has always been to provide the very highest levels of personal service to ensure our guests enjoy a truly exceptional experience and a sense of well-being.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 773 reviews
May 29, 2019
Awesome service department! Had my 2018 q50 serviced at this facility everyone from service department to receptionist were all very nice and helpful. My advisor Tim Brown kept m Had my 2018 q50 serviced at this facility everyone from service department to receptionist were all very nice and helpful. My advisor Tim Brown kept me up to date day by day of my repair status on my vehicle definitely recommend anyone who owns an Infinti to check this facility out they had cold drinks and snacks in lounge very clean and comfortable!!! Thanks staff over at Orlando Infinti!! More
by SteedaSteve
Employees Worked With
Tim Brown
May 07, 2019
ROUTINE SERVICE AND FULL DETAIL THEY DID AN EXCELLENT JOB ON THE CAR. IT LOOKED BEAUTIFUL INSIDE AND OUT AFTER THE FULL DETAIL. I WOULD DEFINITELY RECOMMEND THE SERVICE DEPARTMENT IF THEY DID AN EXCELLENT JOB ON THE CAR. IT LOOKED BEAUTIFUL INSIDE AND OUT AFTER THE FULL DETAIL. I WOULD DEFINITELY RECOMMEND THE SERVICE DEPARTMENT IF ASKED. More
by Reader!
Employees Worked With
SARA GIBSON
April 19, 2019
40, 000 Miles Service I do not enjoy taking my cars in for service. Who does? The people at Orlando Infinti make the process less stressful. The employees are professional I do not enjoy taking my cars in for service. Who does? The people at Orlando Infinti make the process less stressful. The employees are professional and polite. Their prices are reasonable. I will continue to have my Infiniti serviced at this location and recommend it to others. More
by Mrs. T
Employees Worked With
Timothy Brown - Service Consultant
April 07, 2019
Best sales and service person ever! Several years ago we came into the Infiniti dealership and met Scott Orbany who sold us our first Infiniti. The service since then has been over the Several years ago we came into the Infiniti dealership and met Scott Orbany who sold us our first Infiniti. The service since then has been over the top fantastic, so much so that we bought a second Infiniti and are now getting ready to trade the original one in for a third. As long as Scott works there, we will keep buying Infiniti cars for the rest of our lives. More
by Helen123
Employees Worked With
Scott Orbany
April 01, 2019
A Gentleman and Diplomat Mr. Wilson is an outstanding leader or his organization. He answered all of my questions and addressed all of the issues with my 2015 Jaguar XF SC Mr. Wilson is an outstanding leader or his organization. He answered all of my questions and addressed all of the issues with my 2015 Jaguar XF SC More
by XF SC
Employees Worked With
Abner Manero, Peter Wilson
March 26, 2019
Personally Contacted by Owner I was personally contacted by the dealership owner regarding a Watranty Service matter. A face to face meeting has been scheduled to resolve the matte I was personally contacted by the dealership owner regarding a Watranty Service matter. A face to face meeting has been scheduled to resolve the matter. More
by XF SC
Employees Worked With
Peter Wilson
February 13, 2019
Excellent Prompt and courteous experience in a comfortable environment.Service lady was exceptional!Snacks,beverages and WiFi was great.Will recommend this deal Prompt and courteous experience in a comfortable environment.Service lady was exceptional!Snacks,beverages and WiFi was great.Will recommend this dealer for service to anyone. More
by Geo
Employees Worked With
Can't remember her name!
January 12, 2019
Elite Service Impressed by the quality service received from Orlando Infiniti. Tim Brown was my appointed service advisor. He did an exceptional job on providing ev Impressed by the quality service received from Orlando Infiniti. Tim Brown was my appointed service advisor. He did an exceptional job on providing every detail my car needed to operate smoothly. Pleased with having been provided a loaner and the comfortable waiting area. More
by FJL201
Employees Worked With
Tim Brown
December 22, 2018
Excellent Dealership all around! I have been buying from this dealership for 16 years, on my 7th vehicle. Wouldn’t buy from anyone else! Brandon and Joel are amazing! Tim In service a I have been buying from this dealership for 16 years, on my 7th vehicle. Wouldn’t buy from anyone else! Brandon and Joel are amazing! Tim In service along with the entire team do a fantastic job! More
by Mah0519
November 13, 2018
The absolute best dealership I have ever worked with. ABSOLUTELY THE BEST BUYING EXPERIENCE OF MY LIFE!!! Joel took my car buying experience and perception to new heights I have never witnessed. I came fr ABSOLUTELY THE BEST BUYING EXPERIENCE OF MY LIFE!!! Joel took my car buying experience and perception to new heights I have never witnessed. I came from Miami on a whim, interested in a very particular trim and model. Orlando Infiniti only had 1 vehicle in stock with these specific parameters, and just like Joel had promised, I would be walking out with it. "If you're in the market for a car, we make sure you leave with one" he said, and boy was he absolutely right. Where to begin, first of all I thought I had been going to the best Infiniti in Florida where I used to purchase in Miami, wow I was wrong. Not only is the showroom beautiful and state of the art just like the service bay, the level of service at this dealership is just unheard of. Before even arriving to the dealership, they assured me the car will be out when I get there and valet will leave it up-front for me. They cater to every aspect of the process, not only was Joel the MOST TRANSPARENT of any dealership I have ever worked with, they were totally forth-coming in the process, and the honesty was off the charts. I was just stunned at how eager I was to sign, I was so happy and in such a great mood, I normally have a miserable experience in my 10+ years of car buying, Such an eye opening experience. I mean usually it's the salesman and me Vs. the finance manager but in this case Gabriel the finance manager at Orlando Infiniti was also on my side, calling IFS pleading my case to them and doing anything in his power to pull the absolute best deal he could. GUYS YOU DID THE IMPOSSIBLE, YOU MADE ME FEEL GOOD ABOUT MY PURCHASE AND MADE ME FEEL GOOD DURING THE BUYING PROCESS. NO SMOKE AND MIRRORS, THEY ARE THE REAL DEAL! THANK YOU FOR THE RIDE OF A LIFETIME, I WILL BE BACK FOR THE NEXT ONE!!! More
by Elgin2k
Employees Worked With
Gabriel, Joel Ramsaroop
