Orlando INFINITI/Aston Martin/LOTUS

I have to admit that working on the hospitality business it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just profession it was amazing to feel really welcome and not like another transaction. Eden from Orlando Infiniti in the Service Department, was not just professional and to the point but the level of service, communication and the way that she make me feel like a VIP was incredible. Thank you for an amazing experience and from now own I will only book my service appointments with her. More

Shout to Mr. Andrew how sold my wife this nice QX60 that loaded with all features and benefits. We was in Orlando for vacation to Disney that week looking at cars. He help us find one. He delivered our veh loaded with all features and benefits. We was in Orlando for vacation to Disney that week looking at cars. He help us find one. He delivered our vehicle to us a couple hours away from Orlando. Mr. Andrew will work hard to find u the perfect fit u like. More

Great Service I recently purchased a vehicle from Joe and I was extremely satisfied with Joe's overall professionalism. He made sure that I was satisfied and even I recently purchased a vehicle from Joe and I was extremely satisfied with Joe's overall professionalism. He made sure that I was satisfied and even gave me follow up phone calls. I appreciate him and will definitely do business with him again. More

Excellent Service Writer I always deal with Sara Morris whenever I have a service related issue with my vehicle. She is always happy to see us and goes beyond our expectations I always deal with Sara Morris whenever I have a service related issue with my vehicle. She is always happy to see us and goes beyond our expectations to keep us happy. She keeps me updated on the status of my repairs, explains them in detail and also informs me of any possible issues. I would highly recommend booking your service appointments with her. I have owned or leased five different Inifiniti's from this dealership since 2012. We have a long standing relationship and she has been there the entire time for us. More

Buying a car This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another This is the second time we have purchased and enjoy this dealership, other was purchased in Sanford and enjoy this location better. Spoke to another sales guy first and connection was not the best, came back a few weeks later and different experience with Goran and was great. Service here is the best and my wife doesn’t even mind to bring the car for service. More

Best deal you can receive buying a car. Both Goran Srbljan and Gabriel E. Echegarey gave me the BEST Dealership experience i have ever had Buying a car, Great costumer service great communic Both Goran Srbljan and Gabriel E. Echegarey gave me the BEST Dealership experience i have ever had Buying a car, Great costumer service great communication. I would recommend them with no hesitation. More

Great Second Lease Kudos to Manager Brandon Brevard, Derek Crawford and the finance department for a great second leasing experience. I turned in a QX50 and drove away Kudos to Manager Brandon Brevard, Derek Crawford and the finance department for a great second leasing experience. I turned in a QX50 and drove away with a 2019 QX60 leased vehicle. Happy, happy, happy customer. Will return again for service and a third lease. Thank you Orlando Infinity. More

Took my xq50 2019-regular services Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clea Very nice, friendly, professional personal. Awesome services and employees The time of the services was excellent!! The waiting area is very clean, elegant, and a lot of goodies for the guests More

Reneged on deal provided in writing. I have updated this review on June 4, 2019 to provide additional clarity and facts following the dealer response of June 3, 2019. On May 29, 2019, I c I have updated this review on June 4, 2019 to provide additional clarity and facts following the dealer response of June 3, 2019. On May 29, 2019, I communicated with Brandon following a deal one of his salespeople confirmed they would be able to make in writing on May 28, 2019. I was informed in writing that even though I specified $0 drive off, the $2,000 cash down provided in their buyer's order of May 28th was for the security deposit only and was not a down payment. In fact, on May 28, 2019, the sales person confirmed the following in writing regarding my requested clarification that the terms of the May 28th buyer's order were equivalent to the terms I specified in writing: May 28, 2019, 1:55 PM (3 messages from salesperson): "We can get that for you sir" "Yes 800 will be only due at signing witch [sic] is the security deposit" "No additional down, No additional fees, no hidden fees." According to the May 28th buyer's order, the above representations made by the salesperson would not be accurate as the buyer's order indicated $2,000 down, not the $0 drive off I specified. I therefore attempted to further clarify, and as I was making arrangements to drive 2 hours to the dealership, they sent an email response with an updated buyer's order on May 29, 2019 that changed the terms of the deal I was told they would make suddenly and without explanation. When I discussed this with Brandon on May 29, 2019 and clearly outlined what his salesperson represented to me in writing on May 28th, he offered no explanation or apology and even went so far as to insult me by insinuating that I was somehow confused by them changing the terms the salesperson advised they would be able to do. Very poor experience and would not recommend this dealership. *EDIT* Orlando Inifiniti's response ignores facts relevant to this matter (which are now clarified above) and is unnecessarily malicious and inflammatory. In the event anyone would like form their own opinion and see the actual written exchange between me and this dealership (with both parties' personally identifiable information removed as I only seek the truth to be known, I do not want either party subjected to undue harassment or unsolicited contact), please feel free to contact me. It is my opinion that any reasonable person with access to this exchange would likely form their own independent opinion that they did not act in good faith and fair dealings toward me. I have also contacted Infiniti Corporate regarding this matter and they apologized for the way I was treated, even though the dealer refuses to. More