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Orlando INFINITI/Aston Martin/LOTUS

Orlando, FL

5.0
773 Reviews
Central Florida's Premier Luxury Automobile Dealer Orlando INFINITI, Aston Martin ORLANDO, Lotus ORLANDO & MOKE America Orlando – conveniently located in one setting adjacent to the Mall at Millenia. The Orlando Premier Collection is driven by a Credo of service excellence which also serves as a cultural foundation, from the top down, and the bottom up. Fashioned after the legendary service Credo of The Ritz Carlton group of luxury hotels, the Orlando Premier Collection energizes the same values and philosophies that deliver the very best in customer service and The Total Ownership Experience. The Orlando Premier Collection dedicates itself to the needs of our guests. Our focus has always been to provide the very highest levels of personal service to ensure our guests enjoy a truly exceptional experience and a sense of well-being.
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4237 Millenia Blvd

Orlando, FL

32839

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Showing 773 reviews

August 19, 2021

I purchased my new QX55 at this dealership because we have been so happy with their service department and I was super impressed by the service I received from my salesperson, Michael Eddy. He handled a More

by Debra P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we're happy you found our staff to be so supportive during your experience here at Orlando INFINITI. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 13, 2021

A very horrible experience I got sold a lemon the transmission went out on the truck but yet have not given me all my money want to give me a portion of my money I’m not taking that I walk right out More

by Mate leonard
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Brevard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

The vehicle was not a Lemon, (Lemo category relates only to new vehicles) the vehicle in question was a 2013 Infiniti JX35 with 45757 miles. The vehicle was purchased in early June. Also purchased was an extended protection plan which was utilized to address a subsequent transmission shudder issue. We supplied you with a courtesy loaner vehicle during this repair. You were not happy with the vehicle and requested that we buy it back. We did. That happened in late July. We had suggested that you trade the vehicle in for another in order not to lose the sales tax. You declined. Because the sale was consummated, and registered, a loss of sales tax paid would take place. We are still willing to effect a trade-in offer in order to make you whole should you require it.

August 06, 2021

Tyler was professional, polite,friendly and he explained clearly everything he was doing to my vehicle. I couldn’t ask for anything more. I almost forgot he offered to send a driver with me to buy lunch. More

by Anastasia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia Martinez
Aug 07, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hello Anastasia, thank you so much for your feedback about Orlando INFINITI! We strive to provide the best experience to all our customers. Tyler will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

August 01, 2021

taking good care of customer, very polite, very nice and friendly, professional Richie is good feet for is position. excellent service from service advisor and tech. More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Singh
Aug 18, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

Aug 18, 2021 -

Toyota responded

Yes he is

July 24, 2021

Please see the remarks that were furnished to Infiniti Corporation. Was not happy with the fact that it took 6 days to do a minor repair and the fact that I had to call for updates like I was extracting More

by hlf1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raul Mendez
Aug 18, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

We’re very sorry that you had this experience with one of our advisors but you were aware of some of the challenges regarding your repair expediency. No one at Orlando Infiniti would intentionally give you the "BLANK Rush" that you have alluded to and we sincerely apologize that any action of ours may have been instrumental in forming this perception. Please understand, your satisfaction is our top priority and we shall always strive to achieve this. As with so many things in life, mistakes happen. We apologize for ours and seek to do better in the future. Again we apologize. Please feel free to contact me directly at 407-660-0077 extension 207 so that we can attempt to make things right by you.

July 19, 2021

Bought a brand new 2020 Lotus Evora GT in June. Paulo Amaral was excellent to work with. The way trading and buying should be handled. Also Don Byrd is a top notch service manager. I am a firm believe More

by fredschoeler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Amaral and Don Byrd
Jul 20, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hello, we're thrilled to hear about your wonderful experience with us. Here at Orlando INFINITI we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

July 03, 2021

Goran was excellent. Super easy to deal with and just a nice guy. Happy to do business with him! No bogus fees, easy pricing. Would recommend in a heart beat. More

by rmugele
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, thank you for your kind review; we are happy to pass along your comments to Goran here at Orlando INFINITI! Thanks again for the recommendation, and have an amazing day!

June 28, 2021

Great service, professional, Organized, and friendly.The Great service, professional, Organized, and friendly. The entire process was smooth. Richie and staff was nothing but friendly More

by Waseem A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie
June 03, 2021

Orlando Infiniti is the only dealership that we will trust with our Q50. Excellent service from Service Advisors and Techs. Pleasant experience and nice waiting area as well. More

by RZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 10, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 31, 2021

These guys are top notch. No hassle, in and out. Perfection for the first time for me and I've purchased 7 new cars with other dealerships, nothing close to Infiniti service. More

by Brenda.luna0903
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Orlando INFINITI/Aston Martin/LOTUS responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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