Orland Toyota - Service Center

I brought my car for oil change last week. My experience was not good. Price was not honored as the coupon indicated, I asked for all filters to be checked. I received a text to go pay cashier, I had to wai was not good. Price was not honored as the coupon indicated, I asked for all filters to be checked. I received a text to go pay cashier, I had to wait for someone to tell me where to go, I paid and picked up the paper work , it said so many things need to be changed and fixed but we do not have the parts. Nothing about Filters. No one came to explain to me or even ask me if I want anything to be worked in. I told them that my car has a recall and please verify, nothing has been looked at. I was disappointed and figured this dealer does not want customers to come back. I sent text messages asking for the survey link so I can share with them, no response. BAD BAD Dealer at Orland Park Toyota.. I would have expected someone to explain to me after all, and also the recall is a serious thing no one said anything about it. Do not expect me to come back even though I have 2 cars made by Toyota . More

Took way to long Got to dealer at 10 am ( my appointment time) . Car was not moved to the back repair area till 11. Am. Took 15 minutes to put on apiece that fell off. Got to dealer at 10 am ( my appointment time) . Car was not moved to the back repair area till 11. Am. Took 15 minutes to put on apiece that fell off. I was standing in the appointment room when the tech came and told us that the part they ordered was not in. The other tech called the part place and said was told that the part was on the counter. Well the tech got the part put it on. I left at 11:45 Got home at 12:15. Looked at the part and it was loose again So W T F do I do now???? I am leaving on vacation on Sunday 7-11-19 More

Great service Jim L, Ken G. the auto mechanic really are a great team, as well as Tony and Jim in the service reception. Thank you and I appreciate your professio Jim L, Ken G. the auto mechanic really are a great team, as well as Tony and Jim in the service reception. Thank you and I appreciate your professionalism! More

Very pleased with service! Have a great experience. Jim was our contact person, very nice, kept us updated, answered all questions. Extremely helpful and pleasant. All your empl Have a great experience. Jim was our contact person, very nice, kept us updated, answered all questions. Extremely helpful and pleasant. All your employees should be so helpful. Because of him I would definitely come back to Orland Toyota. The Lexus dealership could take lessons from Jim. More

No advocacy for the consumer I’ve got 2 vehicles I’ve taken to this Toyota. Every time I go I’m presented with work recommended totally greater than $1000. No one tells you what y I’ve got 2 vehicles I’ve taken to this Toyota. Every time I go I’m presented with work recommended totally greater than $1000. No one tells you what you need now vs what you could do later. When I had my vehicle that’s only 5 years old looked at at another Toyota dealer and presented the list recommended, they said technically everything needed to be done eventually but not NOW. A lot of it was due in about 30K miles so I left the second dealer with $300 worth of work not $1000. So what really needs to be done vs what could be done later or really over time? You’ll never be told here. Try another Toyota service department where they advocate for you as a lifelong customer and where you’re more likely to actually get the work done because you can afford to and you trust them. More

Service Jin Facina (sp?) was outstanding. He was very accommodating and extremely helpful as we worked through addressing an oil leak. Also, he was very a Jin Facina (sp?) was outstanding. He was very accommodating and extremely helpful as we worked through addressing an oil leak. Also, he was very attentive. More

Excelled friendly service Being a Toyota owner for 15 years and having bought my car at Orland Toyota, I have always brought my car to your service department. I look forward Being a Toyota owner for 15 years and having bought my car at Orland Toyota, I have always brought my car to your service department. I look forward to having Jim Faciana or another nice man whose name escapes me. Maybe Tony? Anyways, these two service reps are friendly, professional and helpful. Also, thankful to the mechanics who always take good care of my 2004 Toyota Corolla. Maribeth Callahan More

Toyota service They resolved my emissions issue. Took a little examination but did diagnose it. Work seems to be done well. Another couldn’t resolve my issue They resolved my emissions issue. Took a little examination but did diagnose it. Work seems to be done well. Another couldn’t resolve my issue More

Service My Highlander was blowing warm air. I called Jim dropped it off and got it back the next day. Excellent service. Jim is an fantastic asset to the comp My Highlander was blowing warm air. I called Jim dropped it off and got it back the next day. Excellent service. Jim is an fantastic asset to the company. I had been to another Toyota dealer and your service department is superior to them, thanks to Jim. More

Service I have had my car serviced at Orland Toyota for years. The service is exceptional, professional and quick. Their service team truly tries to make sure I have had my car serviced at Orland Toyota for years. The service is exceptional, professional and quick. Their service team truly tries to make sure everything is done to your satisfaction. I give them Five ??. More