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Orland Toyota

Tinley Park, IL

4.1
1,488 Reviews

8505 W 159th Street

Tinley Park, IL

60487

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Showing 1,488 reviews

April 11, 2022

The service department at Orland Toyota is first rate. Tony, my advisor, was able to squeeze me in on a busy Monday. My car wouldn’t start, so after a jumpstart, I was able to drive in. In a matter of a f More

by lauraj1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Camacho
Apr 12, 2022 -

Orland Toyota responded

Hi Laura - We really appreciate your confidence in our service team! Thank you for choosing Orland Toyota and for highlighting Tony's great work. We hope to see you again down the road!

April 08, 2022

Before I notice oil underneath my 4Runner two days after my oil and filter change at your dealership, I gave you a five star rating but now I’ll have to take it back. This is not suppose to happen not here. More

by Chaneydoug76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Felix and Jim
Apr 08, 2022 -

Orland Toyota responded

Doug - I'm so sorry to see this feedback. If there was a mistake on our end then we certainly want to make things right for you. Please give me a call at your earliest convenience so that I can assist you. Thank you, John Ficaro - Service Manager - 708-336-7236

Apr 09, 2022 -

Chaneydoug76 responded

I know everyone makes mistakes, You just don’t expect that from one of or leading car dealerships in Chicago. It just surprise me when I noticed it. Went back that morning and got it corrected, maybe next oil change will be on Toyota. Hope there’s no engine damage. Glad I caught it early.

April 06, 2022

I purchased my car from Orland Toyota. I live in Chicago, but prefer to have service at Orland Toyota. I trust them and the service is excellent! More

by mfewell23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 07, 2022 -

Orland Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you are confident in the Orland Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

April 05, 2022

The gentleman that checked me in was courteous, but gave me 1 1/2-2 hr time range for oil change and tire rotation. I felt this was excessive, considering I did have a earlier morning scheduled appointment. More

by Tbjtne
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim, service greeter
Apr 06, 2022 -

Orland Toyota responded

We pride ourselves on exceptional service and while I am happy to hear our team provided courteous customer service, I want to apologize that you were kept waiting. We understand that our customers value their time and I will certainly address this feedback with the team. I hope for another chance to impress you down the road, and if there is anything else we can do for you, please consider giving me a call. Thank you, John Ficaro - Service Manager - 708-336-7236

April 05, 2022

Very attentive and addresses all my needs on service concerns especially Jim Faciana. I also appreciate the fact that they always fill up my washer fluid when I Pull in the service garage. More

by Jredmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Faciana
Apr 06, 2022 -

Orland Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jim and the Orland Toyota team. Drive safely, and we hope to see you back again down the road!

March 31, 2022

As always, Orland Toyota’s service was excellent. In particular, our service manager, Tony, was both helpful and courteous, keeping us fully informed about the work being done. Thanks! Sharon & More

by Jamescrichmond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in Service Department
Mar 31, 2022 -

Orland Toyota responded

Sharon & Jim, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Tony and the Orland Toyota team. Drive safely, and we hope to see you back again down the road!

March 22, 2022

Clean, courteous, trustworthy and knowledgeable. Always a good experience. Highly recommend Orland Toyota and Jim Faciana. More

by Pmalla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Faciana
Mar 22, 2022 -

Orland Toyota responded

Your recommendation of Jim and the team is truly appreciated! Thank you for choosing Orland Toyota and for stopping by to share your experience. We hope to see you again down the road!

March 18, 2022

Service department is the best. I love the consistency of the service team and how I usually have the same advisor no matter how long it is between appointments. Jim answers all my More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim F.
Mar 21, 2022 -

Orland Toyota responded

Rebecca - It means so much that you would say our service department is the best. Thank you for being part of the Orland Toyota family and recommending us! We love that you can trust Jim and our team to get you back on the road quickly. Enjoy your week!

March 15, 2022

Excellent job from start to end Joce was great at explaining and calling me to inform through the whole process More

by Jovita Streff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Deuser
Mar 15, 2022 -

Orland Toyota responded

Jovita, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Joce and the Orland Toyota team. Drive safely, and we hope to see you back!

March 07, 2022

Very efficient, didnt have to wait too long. Upside from some rude lady cutting in front of me while I waited to enter the garage everything went well. More

by Irishorange3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 08, 2022 -

Orland Toyota responded

Thanks for taking a moment to let us know that we did a great job assisting with your service needs. We're always here to help! - The Orland Toyota Team

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