Orland Toyota

Will not be playing ball with them I spoke to the net sales person a couple of times before actually coming into the dealership , We discussed a 2002 toyoa camry that had 20 something t I spoke to the net sales person a couple of times before actually coming into the dealership , We discussed a 2002 toyoa camry that had 20 something thousand miles on it ( vehile was advertised on web site as well) . I decided to go take a look at the car and made my way to the dealership. I was greeted by a friendly helpful sales man who after hearing my reason for coming in went and got the vehicle for me to test drive ( without discussion of how much I was putting down b4 I even seen the vehicle, I liked that) . As we stood outside in the 20 degree weather looking at the car a gentleman opened the door to the dealership and yelled to my sales man that the vehicle could not be taken for a test drive because it has to go through service . He then shut the door . Well after working in retail.for 14yrs myseelf , I turned to my sales man and simply said ..." that was rude" . No im sorry sir the vehicle has to go through service , it will be serviced by this date, we will give you a call as soon as it is ready for a test drive. Instead I hear the guy who never spoke to me tell my sales man as I stood there next to him say " show him the 03 camry" , lol . The 03 that as I looked at the computer screen saw it had 100,000 plus miles on it . I proceeded to ask my sales man what the problem was , did this guy not want to sell me the car that was posted on the net , that I discussed prior with the net sales person via phone and email?? I understand mistakes happen in sales , but its how you rebound with that customer after the shot is missed . I would have been more than satisfied with a direct coversation from "the guy" , where he would have acknowledged me as a customer/human being and just took my name and number and let me know when a test drive would have been possible. Well as I told my sales man there are plenty of courts along Lagrange and looks like ill be taking my game elsewhere thanks to "the guy" . More

Great dealership great people Ronnie Perez was my salesman. from the start he was very knowledgeable and very helpful he never pressured into buying a car and helped me find the ri Ronnie Perez was my salesman. from the start he was very knowledgeable and very helpful he never pressured into buying a car and helped me find the right car. He did everything at his disposal to ensure that i got a great deal and most important a great car!!!. I will definitely recommend to buy from here, especially from Ronnie, he even came in on his day off to deliver my car, now thats Customer service if you ask me . Roxann Seckus got me a great deal on the financing, and did her best to try and get me the lowest rate possible i do appreciate it. More

it's a new car! Junior was extremely kind and helpful with the purchase of my new toyota camry. He walked me through every step and was very thorough and patient whe Junior was extremely kind and helpful with the purchase of my new toyota camry. He walked me through every step and was very thorough and patient when explaining things. I would recommend everyone to Junior and my new family at the Orland Toyota. More

Very satisfied Great experience, very informative. We left with our new Highlander knowing about all of its features. Our salesman, Tom, was very patient with all of Great experience, very informative. We left with our new Highlander knowing about all of its features. Our salesman, Tom, was very patient with all of our questions. At no time,did we ever feel pressured. This is not our first purchase at Orland Toyota, and hopefully, won't be our last. More

Outstanding service from Marek Marek is a highly trained product specialist who took all the time we needed to fully get a feel of the Prius V the first time we met him and drove th Marek is a highly trained product specialist who took all the time we needed to fully get a feel of the Prius V the first time we met him and drove the car. Upon delivery, he again made sure we understood our new vehicle and urged us to return with questions next week. He is terrific, no pressure, and highly adept at explaining the hybrid technology and electronics involved. His manager Pam was direct with the numbers involved; no game playing at all. We would recommend Marek, Pam, and Orland Toyota without hesitation. Buying a car was painless, not how we describe some of our car purchase experiences in the past. More

Excellent Service .Toyota Camry 2014.1/2 .Marek was great to talk to about the cars available.He knew more than enough information to satisfy our needs when talking about the car we wanted. .Marek was great to talk to about the cars available.He knew more than enough information to satisfy our needs when talking about the car we wanted. Thanks Stan. More

Excellent Service from Ronney Perez Ronney is the man. If you're looking to buy a car, but don't fair well with the slimy sales approach, talk to Ronney. He was very accommodating, cou Ronney is the man. If you're looking to buy a car, but don't fair well with the slimy sales approach, talk to Ronney. He was very accommodating, courteous and made the whole process very easy. I was very stressed about having to buy a new car, but I'm super jazzed about my 2015 Camry even more now because Ronney made the process hassle-free. More

Great Service Marek was great to talk to about the cars available. He knew more than enough information to satisfy our needs when talking about the car we wanted. I Marek was great to talk to about the cars available. He knew more than enough information to satisfy our needs when talking about the car we wanted. It was very easy to understand him. It's great that there is an employee that knows how to speak Polish. He was very polite. More

Love my new 2015 Toyota Rav4! I am very grateful for the excellent customer service that Brittany provided my husband and I with during our looooooooong time at the dealership. She I am very grateful for the excellent customer service that Brittany provided my husband and I with during our looooooooong time at the dealership. She made sure we were comfortable and even made our grandson happy with cookies!! We are very pleased with her professionalism and open and honest conversation. Continued success Orland Toyota! More

2015 Sienna We recently purchased a 2015 Sienna from Tom Vaughan. Everyone we dealt with at the dealership were pleasant and professional. Tom went the extra mi We recently purchased a 2015 Sienna from Tom Vaughan. Everyone we dealt with at the dealership were pleasant and professional. Tom went the extra mile setting up our radio and phone systems which were time consuming. He also spent a lot of time with us, answering all of our questions and was very knowledgeable. He knew his product inside and out. If you're in the market for a new car, I would highly recommend this dealership. More